Burst Oral Care, founded in 2017, is a direct-to-consumer brand that sells electric toothbrushes and other oral hygiene products through a subscription model. Maybe you saw it on TikTok and decided to give it a try, but now you've got a drawer full of replacement heads. It happens. This guide will help you cancel your subscription without any extra headaches. Subscriptions range from $8 to $20 per shipment, and you can save up to $80 a year by canceling. We'll walk you through the process on desktop and mobile web browsers.
How to Cancel Burst Oral Care on Desktop or Laptop
This is the most reliable way to cancel your Burst subscription since it's managed directly through their website, not a third-party app store. It's a bit of a pain, but doing it on a computer is usually less glitchy.
1 Go to the Burst Oral Care Website
Open your preferred web browser (like Chrome, Safari, or Firefox) and navigate to the burstoralcare.com website. This is where all the account magic happens.
2 Log In to Your Account
Click the person icon or the 'Log In' button, usually found at the top right corner of the homepage. Enter the email address and password you used when you first signed up.
3 Navigate to Your Subscriptions
Once you're logged in, you should be on your account dashboard. Look for a section or tab labeled 'My Subscriptions' or 'Manage Subscriptions'. Click on it to see your active refill plans.
4 Select the Subscription to Cancel
You'll see a list of your active subscriptions, like brush heads or whitening strips. Find the specific one you want to stop and click 'Manage' or 'View Details' next to it.
5 Find and Confirm Cancellation
Scroll down to the bottom of the subscription details page. You should see an option to 'Cancel Subscription'. They might ask you for a reason or offer you a discount to stay. Just proceed with the cancellation and make sure you get to a final confirmation screen.
How to Cancel Burst Oral Care on iPhone (iOS)
You can't cancel Burst through your iPhone's 'Settings' app. It's a web-based subscription, so you have to use a browser like Safari.
1 Open a Web Browser
Your Burst subscription isn't managed through your Apple ID or the App Store. You need to open Safari or another browser directly on your iPhone.
2 Go to the Burst Website and Log In
Type burstoralcare.com into the address bar. Tap the menu or login icon and sign in to your account using your email and password.
3 Find Your Subscription Settings
After logging in, tap on your account icon and find the 'My Subscriptions' section. This will show you all your active refill plans.
4 Cancel the Plan
Tap on the subscription you want to end. You'll likely need to scroll down to find the 'Cancel Subscription' link. Follow the on-screen prompts to confirm your choice. Keep an eye out for a confirmation email.
How to Cancel Burst Oral Care on Android
Just like with iPhones, you have to cancel through the Burst website on your Android phone. It's not connected to your Google Play subscriptions.
1 Use a Web Browser
Burst subscriptions are not handled via the Google Play Store. You must use a web browser like Chrome on your Android device to manage your account.
2 Navigate to the Burst Website
Open your browser and go to burstoralcare.com. Use the 'Log In' button to access your account with your credentials.
3 Access Your Subscriptions
Once logged in, tap the account menu and select 'My Subscriptions'. This area lists all the products you receive on a recurring basis.
4 Proceed with Cancellation
Select the specific subscription you wish to stop. Scroll to the bottom of the page and tap the 'Cancel Subscription' link. Complete any final steps to confirm the cancellation.
Cancel Burst Oral Care by Phone or Email
If clicking through menus isn't your thing, you can try contacting their support team directly. Sometimes talking to a person is just faster.
- Cancel by Phone: Call Burst Customer Service at 1-833-287-7887. They are typically available during standard business hours. Have your account information ready.
- Cancel by Email: Send an email to [email protected]. Make sure to include your full name, the email address associated with your account, and a clear request to cancel your subscription. Be aware, email cancellations can take a day or two to process.
Before You Cancel: What You Should Know
Before you hit that cancel button, here are a few things to keep in mind:
- Refunds: Burst generally does not offer refunds on subscription refill orders that have already been processed or shipped. You must cancel before your next billing date to avoid charges. Their 90-day money-back guarantee typically only applies to the initial purchase of a sonic toothbrush, not the recurring refills.
- Pausing Your Subscription: Instead of canceling, you can often adjust the frequency of your shipments. In your account settings, you can usually change your refill schedule from every 12 weeks to something longer, which works like a pause.
Having Trouble Cancelling Your Burst Oral Care Subscription?
It can be frustrating when a cancellation process doesn't work as expected. If you're stuck, try these steps:
- Use a Desktop Computer: Many websites, including subscription services, have mobile versions that can be buggy. Try logging in and canceling from a laptop or desktop computer.
- Clear Your Browser Cache: Old data stored in your browser can sometimes cause issues. Clear your cache and cookies, or try using an incognito/private browsing window.
- Check Your Login Info: Make sure you are using the correct email address. It has to be the one you used to purchase the subscription initially.
- Contact Support Directly: If the website is giving you a headache, just call them. Ring up their customer service at 1-833-287-7887 and ask them to cancel it for you manually. This is often the quickest fix.
Subscription Plans and Pricing (2025)
| Plan Name | Price (per shipment) | Frequency | Details |
|---|---|---|---|
| Replacement Brush Head | $8.00 | Every 12 Weeks | One replacement head for the Sonic Toothbrush. Charcoal-infused bristles. |
| Rose Gold Brush Head | $9.00 | Every 12 Weeks | One replacement head for the Rose Gold Sonic Toothbrush. |
| Kids Brush Head | $8.00 | Every 12 Weeks | Smaller brush head designed for the BURSTkids Sonic Toothbrush. |
| Expanding Floss | $7.00 | Every 12 Weeks | One container of charcoal-coated expanding floss. |
| Coconut Whitening Strips | $15.00 | Every 12 Weeks | A 7-day supply of whitening strips. |
How Pine AI Can Help You Cancel Your Burst Oral Care Subscription
Tired of navigating confusing account menus and waiting on hold? Let Pine AI handle it. We can cancel your Burst Oral Care subscription for you, quickly and securely. Save time and avoid any future unwanted charges with just a few clicks. It's the stress-free way to manage your subscriptions.
Frequently Asked Questions about Burst Oral Care
Can I unsubscribe from Burst Oral Care anytime?
Can I get a refund from Burst Oral Care if I forgot to cancel?
How do I know my Burst Oral Care subscription is cancelled?
How long does it take for Burst Oral Care to cancel?
What else should I know before I cancel my Burst Oral Care subscription?
How do I raise a complaint to Burst Oral Care?
How does Pine AI work with Burst Oral Care to cancel my subscription?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
