So, you've found your signature scent, or maybe your dresser is just overflowing with tiny perfume vials. It happens. Scentbox, founded in 2017, is a fragrance subscription that lets you try out new designer scents each month. It's a cool idea until you're ready to stop. With plans ranging from $16.95 to $29.95, the costs can add up, and cancelling can save you up to $359 a year. We'll walk you through cancelling on their desktop site, since that's the main way to do it. Honestly, with all the TikTok talk about 'fragrance dupes', maybe you've just decided to go the budget route instead. Whatever the reason, let's get it done.
How to Cancel Scentbox on Desktop or Laptop
The most reliable way to cancel your Scentbox subscription is through their website on a desktop computer. The interface is clearer, and you're less likely to run into mobile browser issues.
1 Log In to Your Account
Open your web browser and navigate to the Scentbox website. Click the 'Log In' button at the top right and enter your email address and password.
2 Navigate to Subscription Settings
Once logged in, click on your name or the account icon to access your dashboard. Look for a link or tab that says 'Subscription Settings' or 'Manage Subscription'.
3 Find the Cancel Option
Inside the subscription settings, you should see details about your plan. Scroll down to find the 'Cancel Subscription' link. It's often placed at the bottom of the page, so you might have to look carefully.
4 Follow the Cancellation Prompts
Scentbox will likely present you with an offer to stay or ask for your reason for leaving. You'll need to proceed past these prompts. Be firm and continue with the cancellation process.
5 Confirm Your Cancellation
On the final screen, you must confirm that you want to cancel. You should receive a confirmation email shortly after. If you don't get one, check your account page again to ensure it says 'Cancelled'.
How to Cancel Scentbox on iPhone (iOS)
Cancelling on an iPhone is basically the same as on a desktop, but you'll be using the mobile version of their website. It can sometimes be a bit clunky.
1 Open Your Web Browser
Scentbox does not manage subscriptions through the App Store. You need to open Safari or another browser on your iPhone and go to the Scentbox website.
2 Log In to Your Scentbox Account
Tap the menu icon and select 'Log In'. Enter your credentials to access your account dashboard.
3 Access Your Subscription Page
Tap the menu icon again and navigate to 'My Account', then find 'Subscription Settings'. This is where your plan details are managed.
4 Initiate the Cancellation
Scroll through your subscription details to find the 'Cancel Subscription' link. Tap it and follow the on-screen instructions, which may include answering a survey or declining a special offer.
5 Verify the Cancellation
Complete the final confirmation step. Make sure you receive a confirmation email. It's a good idea to double-check your account status on the website before closing the browser.
How to Cancel Scentbox on Android
1 Launch Your Browser
Open Chrome, Firefox, or your preferred browser on your Android device. Navigate directly to the Scentbox website.
2 Sign In to Your Account
Use the menu to find the 'Log In' option. Enter your email and password to proceed.
3 Go to Account Settings
Once you're in, open the main menu and select 'My Account'. From there, look for a link to 'Manage Subscription' or 'Subscription Settings'.
4 Find and Click 'Cancel'
On the subscription management page, scroll down until you see the 'Cancel Subscription' option. Tap this link to begin the process.
5 Confirm the Cancellation
You will be guided through a few steps to finalize the cancellation. Make sure you click the final confirmation button. Check for a confirmation email to ensure it went through successfully.
Cancel Scentbox by Phone or Email
If you're struggling with the website, you can try contacting Scentbox directly. It's not always faster, but it's a good backup option.
- Cancel by Phone: Call Scentbox customer service at 1-844-782-9429. Have your account information ready.
- Cancel by Email: Send an email to [email protected]. Make your subject line clear, like 'Subscription Cancellation Request'. In the email, include your full name, shipping address, and the email address associated with your account to speed things up.
Before You Cancel: What You Should Know
- No Refunds on Shipped Boxes: Scentbox does not offer refunds for charges that have already been processed. You must cancel before your monthly billing date to avoid the next charge.
- You Can Pause Instead: If you just need a break, you can pause your subscription for 1, 2, or 3 months. This option is available in your account settings and lets you keep your fragrance queue.
- Keep Your Last Box: Even after you cancel, you will still receive any box that you have already paid for.
Having Trouble Cancelling Your Scentbox Subscription?
It can be frustrating when the cancel button seems to be hiding. If you're stuck, here are a few things to try:
- Use a Desktop Computer: Many users report that the cancellation process is much smoother on a desktop browser compared to mobile.
- Clear Your Browser Cache: Sometimes old data can cause website glitches. Clear your cache and cookies, then try logging in again.
- Check Your Billing Date: You must cancel before your renewal date. If the date has already passed, you'll be charged for and receive the next box. Your cancellation will apply to all future shipments.
- Contact Support Directly: If the website simply isn't working, call them at 1-844-782-9429 or email [email protected]. It's their job to help you cancel if the system fails.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (USD) | Details |
|---|---|---|
| Standard | $16.95 | Access to over 600 designer fragrances. One 8ml atomizer per month. |
| Premium | $21.95 | Access to 850+ fragrances, including more high-end and premium brands. |
| Platinum | $29.95 | Access to 1000+ fragrances, including the most exclusive and luxurious scents. |
How Pine AI Can Help You Cancel Your Scentbox Subscription
Tired of navigating confusing menus just to cancel a subscription? Pine AI handles the entire Scentbox cancellation process for you. It's fast, secure, and ensures you won't be charged again. Let us deal with the hassle so you can get back to your day.
Frequently Asked Questions about Scentbox
Can I unsubscribe from Scentbox anytime?
Can I get a refund from Scentbox if I forgot to cancel?
How do I know my Scentbox subscription is cancelled?
How long does it take for Scentbox to cancel?
What else should I know before I cancel my Scentbox subscription?
How do I raise a complaint to Scentbox?
How does Pine AI work with Scentbox to cancel my subscription?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
