Noom, established in 2008, markets itself as a psychology-based weight loss tool, but the billing cycle can feel heavier than the diet. With the recent Ozempic craze dominating headlines, many users are shifting strategies. Plans range from $70 to $209, meaning you could save up to $209 by cancelling. Available on iOS, Android, and desktop. Visit Noom at https://www.noom.com. Pissed Consumer reports over 2,500 complaints in the last 3 years, with users frequently citing "incorrect billing amounts" and "poor customer service" as major headaches. Trustpilot reviews echo this, flagging the auto-renewal process as confusing. If you are tired of the price hikes or just done with the program, here is how to stop the charges.
How to Cancel Noom on iPhone (iOS)
If you signed up through the App Store, you must cancel through Apple. Deleting the app does nothing.
1 Open Settings
Tap the grey Settings gear icon on your iPhone home screen. Do not open the Noom app itself. You cannot cancel an Apple-billed subscription from inside the Noom app.
2 Tap Your Name
Click on your Apple ID name at the very top of the Settings menu.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, look for Media & Purchases instead.
4 Cancel Noom
Find Noom in the list. Tap Cancel Subscription. If you only see "Renew" options, it is already cancelled. Apple makes this part easy, unlike the web portal.
How to Cancel Noom on Android
For users who purchased via the Google Play Store. This prevents future billing cycles.
1 Open Google Play Store
Launch the Google Play Store app on your device. Make sure you are signed into the correct Google account.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Payments & Subscriptions
Select Payments & subscriptions, then tap Subscriptions.
4 Cancel Subscription
Select Noom from the list. Tap Cancel subscription and follow the confirmation prompts. Google might ask why you are leaving. Just pick an option to finish it.
How to Cancel Noom on Desktop or Laptop
If you signed up directly through the Noom website, you must cancel here. The mobile apps will not let you manage a web-based subscription.
1 Log In to Subscription Portal
Go to the Noom Subscription Portal (usually found via their main site or a direct link in your welcome email). Log in with your credentials.
2 Locate Subscription Details
Look for a section labeled Settings or Manage Subscription. The interface changes often, which is frustrating.
3 Select Cancel Subscription
Click Cancel Subscription. You will likely face a series of retention screens offering you discounts or asking why you are leaving. Keep clicking through until you get a final confirmation.
4 Verify Cancellation
Check your email for a cancellation receipt. If you do not get one, assume it did not go through and contact support.
What is Noom Cancellation Policy
Noom's policy is strict and often a source of user anger. You must cancel at least 24 hours before your trial or subscription period ends to avoid being charged. They generally do not offer refunds for unused time or if you forget to cancel before the renewal hits. Once a charge processes, it is usually final. Pissed Consumer is full of stories about people missing the window by an hour and losing $150+. If you are on a multi-month plan, cancelling only stops the next bill. It does not get you money back for the current cycle.
Before You Cancel Noom: What You Should Know
Will I get a refund?
Likely not. Noom is notorious for a "no refund" stance on renewals.
What happens to my data?
Your weight logs and food history usually remain associated with your free account, but you lose access to the premium articles and coaching.
Can I pause?
Sometimes they offer a pause option during the cancellation flow to keep you hooked. If you just need a break, this might work, but set a reminder so you do not get charged later.
Having Trouble Cancelling Your Noom Subscription?
Stuck in a loop? You are not alone.
- Check the Source: Did you buy it on the web or the app? You cannot cancel a web subscription in the App Store.
- Use the Coach: In the past, you had to message your "Goal Specialist" to cancel. While they moved to a button, messaging support via the app is a backup if the button is missing.
- Browser Issues: Try opening the portal in Incognito mode. Sometimes the "Cancel" button hides behind cached data.
- Contact Support: If all else fails, email their support. It takes longer, but it creates a paper trail.
Subscription Plans and Pricing (2025)
| Plan Duration | Approximate Cost | Details |
|---|---|---|
| Monthly | ~$70.00 | Billed every month. Most expensive option. |
| 2-Month Plan | ~$100.00 | Billed every 2 months. |
| 4-Month Plan | ~$140.00 | Billed every 4 months. |
| Annual | ~$209.00 | Best value per month, but a huge upfront hit. |
Note: Noom uses dynamic pricing and frequent discounts, so your specific offer might vary.
How Pine AI Can Help You Cancel Your Noom Subscription
With weight loss trends shifting toward medical solutions in the last 12 months, paying for a psychology app might feel outdated. Pine AI makes cancelling Noom effortless.
Step 1: Let's get started to cancel Noom Simply tell us you want to cancel Noom. We will ask for a few account details to locate your subscription source.
Step 2: Pine gets to work We navigate the confusing retention screens, wait on hold if necessary, and handle the awkward "why are you leaving" questions. We do not just suggest it; we finish it.
Step 3: You're free from Noom The payments stop. You get your savings back. No "please stay" offers, no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Noom
Can I unsubscribe from Noom anytime?
Can I get a refund from Noom if I forgot to cancel?
How do I know my Noom subscription is cancelled?
How long does it take for Noom to cancel?
What else should I know before I cancel my Noom subscription?
How do I raise a complaint to Noom?
How does Pine AI work with Noom to cancel my subscription?
