Hims, established in 2017, provides telehealth services for hair loss, ED, and skincare. Subscription pricing ranges from $15 to $199 per month depending on your prescription. You can manage your account on iOS, Android, or desktop. Save up to $199 monthly by cancelling. Visit Hims. With the recent explosion of GLP-1 weight loss trends, many users signed up quickly but are now rethinking the recurring costs. According to the Better Business Bureau, the company has logged over 500 total complaints in the last 3 years. Users frequently cite "poor customer service" and "incorrect billing amount" as major frustrations. If you are tired of shipping delays or unexpected renewals, follow this guide to stop the charges.
How to Cancel Hims on iPhone (iOS)
Most users manage Hims via the mobile web or app. It is not usually linked to your Apple ID subscriptions list.
1 Open the Hims App
Tap the Hims icon on your home screen. If you do not have the app, you can use Safari to log in to your account.
2 Access Account Settings
Tap the Account icon usually located at the top right corner. It looks like a little person silhouette.
3 Select Subscriptions
Look for the Subscriptions or Orders tab. This is where they hide the active treatments.
4 Turn Off Auto-Refill
Select the specific treatment you want to stop. You need to toggle off Auto-Refill or select Cancel Subscription. You might have to click through a few "Are you sure?" screens.
How to Cancel Hims on Android
The Android app experience is similar, but the mobile browser is often more reliable for account changes.
1 Log In via Chrome
Open your browser and go to the Hims website. Log in with your email and password.
2 Go to Account Menu
Tap the menu bars (hamburger icon) or your profile icon in the top corner.
3 Manage Subscription
Tap on Subscriptions. You will see a list of your active meds.
4 Cancel Renewal
Tap Manage next to the product. Select Cancel Subscription or Turn Off Auto-Refill. Confirm your choice to stop the next shipment.
How to Cancel Hims on Desktop
Using a desktop is often the least glitchy way to ensure the cancellation actually processes.
1 Visit the Website
Go to the Hims homepage and click Login in the top right corner.
2 Navigate to Account
Click on the Account button at the top right of the dashboard.
3 Find Your Plan
Click on Subscriptions in the sidebar or main menu. You will see your active prescriptions here.
4 Execute Cancellation
Click Manage on the subscription you want to drop. Scroll down and click Cancel Subscription. They might ask for a reason. Just select one and confirm.
Cancel by Email or Live Chat
If the buttons are missing (which happens more than it should), you have to contact support directly.
- Email: Send a request to
[email protected]. Include your order number and email address. - Response Time: They usually reply within 24 hours, but weekends can be slower.
- Live Chat: Available on their website during business hours. Look for the chat bubble in the bottom corner.
What is Hims Cancellation Policy
Hims has a strict policy because of the medical nature of the products. You must cancel 48 hours before your next processing date. Once an order processes, it cannot be cancelled, and because it is medication, they cannot accept returns or offer refunds. Period. This is a huge source of complaints on the BBB. If you miss the window by even an hour, you are paying for that month's supply.
Before You Cancel Hims: What You Should Know
- No Refunds: Prescription laws prevent them from accepting returned meds. If it ships, you pay.
- Snooze Option: You can sometimes delay a shipment by a month instead of fully cancelling if you just have too much product.
- Data Retention: Your medical records are kept on file for legal compliance even after you cancel.
Having Trouble Cancelling Your Hims Subscription?
Struggling to find the button? You are not alone.
- Check Processing Status: If an order is currently "processing," the cancel button often disappears. You have to wait until it ships (and pay for it) to cancel the next one.
- Use Desktop: The mobile site can be finicky. Try logging in from a laptop.
- Email Support: If the UI is broken, email them immediately to create a paper trail. This helps if you need to dispute a charge later.
Subscription Plans and Pricing (2025)
| Product Category | Monthly Cost (Est.) | Details |
|---|---|---|
| Hair Loss (Finasteride) | $22 - $35 | Pill form, varies by plan length |
| Hair Loss (Topical) | $35 - $50 | Minoxidil drops or foam |
| ED Medication | $30 - $100+ | Depends on dosage and quantity |
| Skincare | $20 - $40 | Custom creams and acne treatment |
| Weight Loss (GLP-1) | $199+ | Compounded injections (newer offering) |
How Pine AI Can Help You Cancel Your Hims Subscription
With the rising costs of telehealth and the strict "no refund" policies on prescriptions, cancelling Hims before that next renewal hits is critical. Pine AI makes sure you don't get stuck with another box of pills you don't need.
Step 1: Let's get started to cancel Hims Simply tell us you want to cancel your Hims subscription. We will ask for a few account details to locate your subscription and verify the renewal date.
Step 2: Pine gets to work We navigate the confusing dashboard, handle the email exchanges if the button is missing, and deal with support so you don't have to. We ensure the "auto-refill" is actually off.
Step 3: You're free from Hims The shipments stop and the charges end. You get a confirmed result without the stress of tracking processing windows or fighting for a refund.
Frequently Asked Questions about Hims
Can I unsubscribe from Hims anytime?
Can I get a refund from Hims if I forgot to cancel?
How do I know my Hims subscription is cancelled?
How long does it take for Hims to cancel?
What else should I know before I cancel my Hims subscription?
How do I raise a complaint to Hims?
How does Pine AI work with Hims to cancel my subscription?
