So, you're thinking about canceling your Hims subscription. It happens. Founded in 2017, Hims made a splash by making men's health treatments for hair loss, ED, and skincare super accessible online. But maybe the cost is adding up, or you just don't need the service anymore. With subscriptions ranging from $20 to over $150, canceling could save you up to $500 a year, depending on your plan. It feels like you can't listen to a podcast these days without hearing a Hims ad, so it's no surprise tons of people sign up to try it. This guide covers canceling on desktop and mobile web browsers so you can stop the charges without the headache.
How to Cancel Hims on Desktop or Laptop
Canceling your Hims subscription is most reliable on a desktop computer. The interface is clearer, and you're less likely to run into mobile browser glitches. You must cancel at least 48 hours before your next order processing date to avoid being charged.
1 Log In to Your Hims Account
Open your web browser and go to the Hims website. Click the Log In button, usually at the top right corner, and enter your account credentials. This has to be the account tied to your subscription.
2 Navigate to Your Account Settings
Once logged in, click on the account icon or your name. This is typically located in the top right of the page. From the dropdown menu, select Account or Account Settings to access your profile and subscription details.
3 Find the Subscriptions Tab
Inside your account area, look for a tab or section labeled Subscriptions. This page will display all your active Hims plans and products. It can sometimes be a little buried, so look carefully.
4 Select the Subscription to Cancel
Click on the specific subscription you want to end. You will see details about your plan, including the next billing date and shipment information. Make sure you're canceling the right one if you have multiple.
5 Complete the Cancellation Process
Find and click the Cancel Subscription or a similar button. Hims will likely ask you for a reason and may offer you a discount or the option to pause instead. You have to proceed past these offers to finalize the cancellation. Wait for a confirmation message on the screen and check your email for a confirmation notice.
How to Cancel Hims on iPhone (iOS)
It's important to know that Hims is not managed through the App Store. You must use a web browser on your iPhone to log into your account and cancel, following the same general steps as on a desktop.
1 Open a Web Browser
On your iPhone, open Safari, Chrome, or another web browser. You do not cancel Hims through your Apple Subscriptions in the Settings app. It's managed directly on their website.
2 Log In to the Hims Website
Navigate to the Hims website and tap the Log In button. Enter the email and password associated with your subscription.
3 Go to Your Account
Tap the menu icon (often three horizontal lines) or your account icon, then select Account from the options.
4 Manage Your Subscription
Find the Subscriptions tab within your account settings. Tap on it to see your active plans. Select the one you wish to cancel.
5 Follow the Prompts to Cancel
Tap the Cancel Subscription button. You'll likely have to navigate past a few offers to pause or get a discount. Keep confirming that you want to cancel until you see a final confirmation screen. Check your email for proof of cancellation.
How to Cancel Hims on Android
Just like with an iPhone, you can't cancel Hims through the Google Play subscription manager. The only way is to log into their website using a browser on your phone and follow the account management steps.
1 Use Your Web Browser
Open the Chrome app or your preferred browser on your Android device. Your Hims subscription is not managed through the Google Play Store, so you have to cancel it on their website.
2 Sign In to Your Hims Account
Go to the official Hims website and use the Log In link. Enter your account credentials to proceed.
3 Access Account Settings
Once you're in, tap the account or menu icon. From there, navigate to the Account section.
4 Locate and Select Your Subscription
Tap on the Subscriptions tab. This will show you all the products you're subscribed to. Choose the one you want to stop receiving.
5 Finalize the Cancellation
Look for and tap the Cancel Subscription option. Hims will present you with alternative options, like pausing. Decline these offers and confirm your choice to cancel. A confirmation should appear on the screen, and you should also receive one via email.
Cancel Hims by Phone or Email
If the online process isn't working, or you just prefer to deal with a person, you can contact Hims support directly. Sometimes this is faster if you're stuck in a loop on the website.
- Cancel by Phone: Call Hims customer service at (800) 368-0078. They are available 24/7. Have your account information ready before you call.
- Cancel by Email: Send a cancellation request to [email protected]. Make sure to include your full name, the email address associated with your account, and a clear statement that you wish to cancel your subscription. Be aware that email responses can take a day or two.
Before You Cancel: What You Should Know
- Refunds: Hims generally does not offer refunds for prescription products once an order has been processed by the pharmacy. This is a common point of frustration for users. For non-prescription items, you may have a 30-day window, but you must check their latest policy.
- Pausing Your Subscription: Instead of canceling, Hims allows you to pause or delay your next shipment. This can be a good option if you just need a temporary break. You can usually find this option in the same 'Subscriptions' area of your account.
- Data Retention: Canceling your subscription does not delete your account or your medical history with Hims. Due to healthcare regulations, they are required to maintain your records for a certain period.
Having Trouble Cancelling Your Hims Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try if you're running into issues:
- Use a Computer: The cancellation process is often much smoother on a desktop or laptop browser than on a mobile device.
- Clear Your Browser Cache: Sometimes old data stored in your browser can cause issues with website functions. Try clearing your cache and cookies, then log in again.
- Try Incognito Mode: Open an incognito or private browsing window. This prevents extensions or cached data from interfering with the website.
- Check Your Billing: Hims is a direct subscription service. You will not find it under your Apple or Google Play subscriptions. You must cancel through their website.
- Contact Support Directly: If all else fails, call them at (800) 368-0078 or email [email protected]. A direct request is your best bet when the website isn't cooperating.
Subscription Plans and Pricing (2025)
| Category | Popular Products | Estimated Monthly Price (USD) | Details |
|---|---|---|---|
| Hair Loss | Finasteride & Minoxidil Spray | $50 | A popular topical combination treatment. |
| Finasteride (Pill) | $22 | A daily pill for preventing hair loss. | |
| Minoxidil (Foam/Solution) | $15 | Over-the-counter topical treatment. | |
| Erectile Dysfunction | Sildenafil (Generic Viagra) | $4 - $10 per use | As-needed medication. Price varies by dosage. |
| Tadalafil (Generic Cialis) | $95 | Daily or as-needed options available. | |
| Mental Health | Sertraline, Escitalopram, etc. | $25 - $85 | Includes online therapy and medication management. Price depends on plan. |
| Skincare | Anti-Aging Cream | $34 | Custom-mixed prescription cream. |
Note: Prices are estimates and can vary based on your specific prescription, dosage, and any promotional offers. A medical consultation fee may also apply.
How Pine AI Can Help You Cancel Your Hims Subscription
Tired of navigating confusing account menus and waiting on hold? Let Pine AI handle it. We can cancel your Hims subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing unwanted charges. It's the stress-free way to manage your subscriptions.
Frequently Asked Questions about Hims
Can I unsubscribe from Hims anytime?
Can I get a refund from Hims if I forgot to cancel?
How do I know my Hims subscription is cancelled?
How long does it take for Hims to cancel?
What else should I know before I cancel my Hims subscription?
How do I raise a complaint to Hims?
How does Pine AI work with Hims to cancel my subscription?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
