Cove, launched in 2018, is an online health clinic that provides personalized treatment for migraine sufferers. It connects you with doctors and delivers medication right to your door. Maybe the stress of modern life, or just trying to follow the plot of a show like Severance, has your head pounding, but the subscription is no longer a fit. Plans can range from $30 to over $100 a month, so you could save up to $500 a year by canceling. This guide covers how to cancel your plan on their website (desktop or mobile).
How to Cancel Cove on Desktop or Laptop
Canceling Cove isn't as simple as clicking a button in your account settings. Unfortunately, you have to call them directly. These steps will guide you on how to find the right information to make that call.
1 Navigate to the Cove Website
Open your web browser and go to the official Cove website. You'll need to find their contact information, as they don't allow online cancellations. It's a bit of a hassle, I know.
2 Find the Support Page
Look for a 'Support' or 'Contact Us' link, which is usually in the website's footer or main navigation menu. This is where they hide the phone number you'll need.
3 Locate the Customer Service Number
On the support page, find the phone number for customer service. It's best to write it down or have it ready on your screen before you proceed.
4 Prepare Your Account Information
Before you call, make sure you have your account number, the full name on the account, and your service address handy. This will save you some time once you get someone on the line.
5 Call to Cancel
Use the number you found to call Cove's support team. You will have to speak directly with an agent to request the cancellation of your monitoring service.
How to Cancel Cove on iPhone (iOS) & Android
Just like with a desktop, you can't cancel your Cove subscription directly through the app or your phone's subscription settings (like the App Store or Google Play). Cove requires a phone call. Use the app to find the number and your account details.
1 Open the Cove App
Launch the Cove app on your smartphone. You can't cancel through the app, but you can usually find the contact info you need there.
2 Access the Menu or Settings
Tap on the main menu icon (often three horizontal lines) or look for a 'Settings' or 'Account' section within the app.
3 Find the 'Support' or 'Help' Section
Navigate to the support or help area. This is where companies typically place their contact details, including the all-important phone number.
4 Get Your Account Details Ready
While you're in the app, find your account number or customer ID. Having this ready will make the phone call go a little smoother.
5 Call Cove Customer Support
Dial the support number you found and follow the prompts to speak with a representative. Clearly state that you wish to cancel your service.
Cancel Your Cove Subscription by Phone
The only official way to cancel your Cove service is by calling their customer support team. It's a process that many users find frustrating, so it's best to be prepared.
- Dial Cove Support: Call (855) 268-3669.
- Hours of Operation: They are typically available Monday to Friday, from 9 AM to 9 PM (EST).
- Have Your Info Ready: You'll need your account number and may need to verify your identity with your address or a safe word.
- State Your Intent: When you reach an agent, clearly say, "I would like to cancel my monitoring service."
- Decline Retention Offers: Be prepared for the agent to offer you discounts or special deals to keep you as a customer. If you're sure you want to cancel, you'll need to politely but firmly decline these offers.
- Request Confirmation: Before ending the call, ask for a confirmation number and an email verifying the cancellation. This is your proof. Don't hang up without it.
Before You Cancel: What You Should Know
- Early Termination Fees: If you signed up for a contract and are canceling before it ends (and after the 60-day money-back guarantee period), you may be charged for the remaining balance of your contract. Ask the agent specifically about any potential fees.
- Equipment: In most cases, you own the Cove equipment, so you will not be required to return it. However, it will no longer be professionally monitored once your service is canceled.
- Refunds: Cove does not typically offer prorated refunds. If you cancel in the middle of a billing cycle, you likely won't get money back for the unused days. Your service will continue until the end of the paid period.
- Reactivating Service: If you change your mind later, you can usually reactivate your monitoring service by calling them again, since you still have the equipment.
Having Trouble Cancelling Your Cove Subscription?
It's not just you. Many people report that canceling Cove can be a real headache. If you're running into problems, here are a few things to try:
- Long Hold Times: If you're stuck on hold, try calling at different times of the day, like mid-morning on a weekday, which can sometimes be less busy.
- Aggressive Retention Specialists: The person you speak with is trained to keep you as a customer. If they are not processing your request, stay calm and firmly repeat, "I am not interested in any offers, please proceed with the cancellation."
- Ask for a Supervisor: If the agent is unable or unwilling to help, ask to speak with a manager or supervisor. This can often escalate the issue and get it resolved.
- Document Everything: Take notes during your call. Write down the date, time, the name of the agent you spoke with, and any confirmation number they provide. This is crucial if you need to dispute a future charge.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Key Features |
|---|---|---|
| Cove Basic | $17.99/month | 24/7 professional monitoring, environmental monitoring (smoke, CO, flood), Cove InstaText™, Cove LiveAssist™, automated system checks. |
| Cove Plus | $27.99/month | Includes all Basic features plus smartphone control, Alexa & Google Home integration, a lifetime equipment warranty, and a $5/month credit for new equipment. |
How Pine AI Can Help You Cancel Your Cove Subscription
Tired of waiting on hold or dealing with high-pressure sales tactics? Let Pine AI handle it. We can make the call to Cove on your behalf, navigate their phone system, and manage the entire cancellation process for you. Save yourself the time and frustration. Connect your account, and we'll get it done.
Frequently Asked Questions about Cove
Can I unsubscribe from Cove anytime?
Can I get a refund from Cove if I forgot to cancel?
How do I know my Cove subscription is cancelled?
How long does it take for Cove to cancel?
What else should I know before I cancel my Cove subscription?
How do I raise a complaint to Cove?
How does Pine AI work with Cove to cancel my subscription?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
