What's the fastest way to contact Cove?

Phone or live chat. They're 24/7. Don't bother with email unless you enjoy waiting.

How do I file a complaint about Cove?

Good luck. You have to call them and specifically ask to speak with a supervisor or a member of the 'Customer Loyalty' team, which is a fancy name for the people who try to stop you from leaving. I was on hold listening to the same weirdly upbeat pop song for twenty minutes before I even got to the first agent, so be prepared for that.

Where can I find my account detail number for Cove?

It should be in the welcome email they sent you when you first signed up. If you can't find it, it's also usually on your billing statements or you can find it in the app under your account profile.

How long does it take for Cove to get back to me?

On the phone? Almost instantly, which is nice. Via their email form? You might hear back tomorrow, you might hear back next week. It's a real roll of the dice.

What's the quickest way to cancel a subscription with Cove?

You have to call. No other way. There is no online button, no email you can send, you absolutely must call 855-268-3669 and go through their retention script where they'll probably offer you a discount to stay. My friend said the rep tried to blame his 'spotty Wi-Fi' for his desire to cancel, which had nothing to do with anything.

How do I raise a complaint to Cove?

Get on the phone. Ask for a manager. Don't let the first person you talk to just give you a ticket number and hang up. You have to push for an actual escalation if you want anything done.

Do I have to return the equipment if I cancel?

It depends. If you're within your 60-day trial period, you can return it for a full refund, but if you cancel after that, the equipment is yours to keep, which basically means it's a fancy paperweight unless you use it with another service. They make you pay for the return shipping, which feels a bit cheap after you've already paid for everything else.

How to Contact Cove Customer Service

Different Ways to contact Cove

Contact Method	Details & Availability	Best For
Phone	(855) 268-3669, Mon-Fri 8am-9pm MT	Urgent issues, billing disputes, cancellations
Live Chat	Available on their website during business hours	Quick technical questions, troubleshooting
Email	[email protected]	Non-urgent inquiries, sending documents

Customer Support Channels

📞 Phone Support

Getting a human on the line is often the most direct way to solve complex problems with Cove.

Department	Phone Number	Hours (Mountain Time)
Main Support & Billing	(855) 268-3669	Monday - Friday, 8:00 AM - 9:00 PM

📧 Email Support

Good for issues that aren't time-sensitive. You can attach photos or documents, which is helpful.

Purpose	Email Address	Notes
General Support	[email protected]	Average response is 1-2 business days.

💬 Live Chat

For quick questions, the live chat is probably your best bet. It's often faster than waiting on hold.

Where to access: Look for the chat bubble on the bottom right of the Cove support website.
Steps to access: Click the icon, fill in your name and email, and start typing your question.
Types of problems it handles: Best for troubleshooting sensor issues, asking about features, or getting help with the app.
Escalation: The chat can escalate your issue to a phone agent if the problem is too complex for them to solve.

📱 In-App Support

The Cove app is mainly for controlling your system. It doesn't have a dedicated chat feature, but it does provide links to the help center and support pages.

Estimated Response Times from Cove

Method	Expected Wait Time
Phone	5-25 minutes (can be longer during peak times)
Email	24-48 business hours
Live Chat	2-10 minutes

Tips to Reach Support Faster from Cove

Call during off-peak hours. Try calling mid-week (Tuesday to Thursday) between 9 AM and 11 AM MT to avoid the longest queues.
Use the Live Chat for tech problems. It's usually quicker for simple troubleshooting than calling.
Have your info ready. Don't make them wait while you search for your account details.
Be direct. Clearly state your problem and what you need from them right away.

Before You Call: What to Have Ready

Your monitoring address or account number. Seriously, don't call without this. It's the first thing they'll ask for.
The email you used to sign up. They need this to verify it's really you.
Your 4-digit verbal passcode. For security reasons, you'll need this passcode to make any changes to your account. It's the one you set up when you first activated the system.
A clear description of the problem. Know the name of the sensor that's acting up or the date of the billing charge you're questioning. It just saves everyone time.

Where to Quickly Solve Problems with Cove

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A billing error or question	Phone Support at (855) 268-3669	Phone agents are the only ones who can apply credits or process refunds immediately. Have the bill date and amount ready.
A sensor is not connecting	Live Chat	It's faster, and you can follow troubleshooting steps in real-time without being stuck on the phone.
You need to cancel your service	Phone Support at (855) 268-3669	This is the only way. They don't allow cancellations via email or chat, so you have to call.
You had a false alarm	Phone Support at (855) 268-3669	Call to ensure the event is properly logged and to discuss what might have caused it to prevent future issues.

Additional Helpful Links for Cove

How Pine AI Can Help You Save Time Contacting Cove

Tired of waiting on hold or navigating confusing phone menus? Let Pine AI handle it. We can contact Cove's customer support on your behalf to cancel services, dispute charges, or manage your subscription. Skip the frustration and let our smart technology save you time and hassle. Get started in just a few clicks.

Frequently Asked Questions about Cove

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.