MakeSpace is a full-service storage company that picks up your belongings, stores them in a climate-controlled facility, and delivers them back on demand. It sounds simple until something goes wrong. Customers filing complaints on the BBB have cited billing disputes and delayed or missing item returns as the top frustrations, with over 80 complaints logged in the last three years. Trustpilot reviewers echo those concerns, giving MakeSpace a 2.3-star rating across more than 150 reviews. PissedConsumer users rate their customer service experience poorly as well. Contact options include phone, email, live chat, and social media. Visit MakeSpace at https://www.makespace.com.
Here is a quick-reference table of every confirmed contact channel MakeSpace offers. Use this to pick the right path before you waste time on the wrong one.
| Contact Method |
Details & Availability |
Best For |
| Phone |
(800) 536-9564, Mon-Fri 9am-6pm ET |
Urgent issues, billing disputes, escalations |
| Email |
support@makespace.com |
Non-urgent issues, formal complaints |
| Live Chat |
makespace.com (chat widget, business hours) |
Quick questions, scheduling changes |
| Social Media |
@MakeSpace on Twitter/X, Facebook |
Public complaints, fast acknowledgment |
| Help Center |
help.makespace.com |
Self-service, FAQs, account management |
Note: MakeSpace does not currently offer a dedicated in-app support channel separate from the main website chat. All support routes through the web portal or phone.
Each channel below is verified. Follow the steps for the one that fits your situation best.
Estimated Response Times from MakeSpace
| Contact Method |
Expected Wait Time |
| Phone |
10-25 minutes on hold during peak hours |
| Email |
2-4 business days |
| Live Chat |
5-15 minutes to reach a live agent |
| Social Media (DM) |
1-2 business days |
Based on user reports across Trustpilot and PissedConsumer, Monday mornings and the days following a holiday weekend are the worst times to call. The phone queue fills up fast. Mid-week calls between 10am and noon ET tend to move faster. The live chat bot has a known habit of offering generic FAQ links before escalating, so budget an extra few minutes to push past it. Email is the slowest channel but creates the clearest paper trail if you need to escalate to the BBB later.
Before You Call: What to Have Ready
Do not sit on hold unprepared. It is a waste of your time and theirs.
1. Your account email address. This is the single most important piece of information. Every MakeSpace agent will ask for it first. If you signed up with a work email you no longer use, figure that out before you dial.
2. Your most recent charge date and amount. If you are calling about a billing issue, pull up your bank statement or the MakeSpace confirmation email. Agents need the exact dollar amount and date to look up the transaction. Saying "I was charged too much last month" without specifics will slow everything down.
3. Your storage plan name or tier. Know whether you are on a small, medium, or large plan. This helps the agent pull your account faster and confirms you are talking about the right service.
4. A description of the problem in one or two sentences. Write it down before you call. When you finally reach a human, you want to be clear and fast. Rambling costs you time.
5. A pen and something to write on. Get the agent's name and your ticket or case number before you hang up. If the issue is not resolved, that number is your proof the conversation happened.
Tips to Reach MakeSpace Support Faster
These are based on real patterns from user reviews and complaint boards, not guesswork.
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Call before 10am ET on a Tuesday or Wednesday. Monday queues are brutal. Friday afternoons are nearly as bad. Mid-week mornings are consistently the shortest wait times based on Trustpilot reviewer comments.
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Use live chat for scheduling issues. If you need to reschedule a pickup or delivery, chat resolves it faster than phone. Phone agents sometimes have to transfer you to a scheduling team anyway, which adds time.
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Say "billing dispute" on the phone, not "I have a question about my bill." The phrasing matters. Dispute language routes you to agents with more authority to act.
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Try the Help Center first for account access issues. Password resets and basic account changes are faster through self-service at help.makespace.com than waiting for a live agent to walk you through the same steps.
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Send a Twitter/X DM if you are not getting email responses. A few Trustpilot reviewers noted that a public tweet or DM got a response within hours when email had gone unanswered for days. Public visibility tends to speed things up.
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Ask for a supervisor early if your issue involves a missing or damaged item. Front-line agents have limited authority on claims. Asking for escalation in the first five minutes of the call saves you from being transferred after a long explanation.
Where to Quickly Solve Common MakeSpace Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing error |
Phone support |
Have the charge date and amount ready. Phone agents have the most authority to issue credits. |
| Technical glitch or error message |
Live chat |
Faster than phone. You can copy and paste error codes directly into the chat window. |
| Can't log in or password reset |
Help Center (self-service) |
Try self-service first at help.makespace.com. Only call if the automated tools fail. |
| Filing a formal complaint |
Phone (ask for a supervisor) |
A phone call creates a clearer record and a better shot at escalation. |
| Delayed item return or missing belongings |
Phone support |
This is the top complaint on BBB and PissedConsumer. Phone is the only channel with enough authority to open a formal claim. Have your pickup confirmation number ready. |
| Cancelling your storage plan |
Phone or email |
Cancellations sometimes require written confirmation. Follow up any phone cancellation with an email to support@makespace.com so you have a paper trail. |
Additional Helpful Links for MakeSpace
All links below have been verified as live resources.
- Help Center: help.makespace.com
- Start Live Chat: makespace.com (chat widget, bottom-right corner)
- Billing Portal: makespace.com/account
- Report Fraud or Phishing: Contact support@makespace.com with the subject line "Fraud Report"
- Download the App: MakeSpace does not currently offer a standalone iOS or Android app. Use the mobile browser at makespace.com.
- Cancel your plan: How to cancel MakeSpace
