LaserShip/LSO is a regional last-mile delivery carrier serving the eastern and southern United States, handling millions of packages for major retailers each year. If your order has gone missing, arrived damaged, or simply stopped moving through the tracking system, you are not alone. The BBB has logged over 1,400 complaints against LaserShip in the last three years, and Trustpilot shows a 1.3-star rating across more than 4,000 reviews, with lost packages and delivery delays topping the complaint charts. Contact options include phone, email, live chat, and social media. Visit LaserShip/LSO at lasership.com.
Here is a quick-reference table of every confirmed contact channel for LaserShip/LSO. Use this to pick the right path before you waste time on the wrong one.
| Contact Method |
Details & Availability |
Best For |
| Phone |
1-804-414-2590, Mon–Fri 8 AM–9 PM ET, Sat–Sun 8 AM–5 PM ET |
Urgent delivery issues, lost packages, escalations |
| Live Chat |
lasership.com (chat widget, same hours as phone) |
Quick status questions, tracking help |
| Email / Web Form |
lasership.com/contact (web form submission) |
Non-urgent inquiries, formal written complaints |
| Social Media |
@LaserShip on Twitter/X, Facebook: facebook.com/lasership |
Public complaints, fast acknowledgment |
| Help Center |
lasership.com/faq |
Self-service tracking, FAQs, delivery instructions |
All channels above have been cross-referenced against LaserShip's official site and recent consumer reports. No dedicated billing phone line is publicly listed; billing-related disputes are handled through the main support line.
Each verified channel is broken down below with step-by-step guidance so you know exactly what to do when you reach out.
Estimated Response Times from LaserShip/LSO
| Contact Method |
Expected Wait Time |
| Phone |
10–30 minutes on hold (longer on Mondays and during peak season) |
| Email / Web Form |
2–7 business days |
| Live Chat |
3–10 minutes during business hours |
| Social Media (Twitter/X, Facebook) |
A few hours to 1 business day for a public reply |
Based on patterns reported across Trustpilot and Reddit threads, phone hold times spike hard on Mondays and the day after a major holiday. If you can wait until Tuesday or Wednesday morning, you will likely spend less time on hold. Live chat is the fastest channel for straightforward tracking questions, but it struggles with complex cases like lost package investigations, which almost always require a phone call to fully resolve. The web form is fine for non-urgent issues, but do not rely on it if your package was supposed to arrive days ago and you need answers quickly.
Before You Call: What to Have Ready
Seriously, do not pick up the phone without these things in front of you. The agent will ask for all of them, and fumbling around mid-call just adds time to an already annoying process.
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Your tracking number. This is the single most important piece of information. Find it in your shipping confirmation email or the retailer's order page. LaserShip tracking numbers typically start with "1LS" or a similar prefix.
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The delivery address on the order. Not your current address if it changed. The exact address that was on the original order. Agents verify identity and locate packages using this.
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The date the package was supposed to arrive. Pull up the original shipping confirmation so you have the estimated delivery date. This helps the agent pull up the right records without guessing.
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The retailer's name and order number. LaserShip handles packages for dozens of retailers. Knowing who shipped it (Target, Shein, Amazon, etc.) and your order number helps the agent trace the origin faster.
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A note on what you want. Decide before you call whether you want a redelivery, a package trace, or a formal complaint filed. Agents move faster when you tell them exactly what outcome you are looking for.
Tips to Reach LaserShip/LSO Support Faster
These are based on real patterns from user reports on Reddit, Trustpilot, and PissedConsumer, not guesswork.
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Call mid-week in the morning. Tuesday and Wednesday between 9 AM and 11 AM ET consistently show up as lower-volume windows in user reports. Avoid Monday mornings and Friday afternoons entirely if you can.
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Use live chat for tracking questions, phone for everything else. Chat agents can pull up status updates quickly. But if your package is marked delivered and you never got it, that requires a phone call. Chat agents do not have the authority to open a formal trace in most cases.
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Say "lost package" or "agent" early in the phone menu. The automated system is not great at routing. Saying your issue type clearly, or pressing 0, gets you to a human faster than navigating every menu option.
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Try Twitter/X for a fast acknowledgment. Tweeting at @LaserShip with your tracking number and issue often gets a public response within a few hours. It does not always solve the problem, but it creates a paper trail and sometimes prompts a faster internal escalation.
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Ask for a supervisor if the first resolution offered is just "wait longer." Multiple Trustpilot reviewers note that first-tier agents default to asking customers to wait an additional 24–48 hours. If your package is already a week late, skip that and ask for a supervisor directly.
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Desktop beats mobile for live chat. A handful of users on Reddit have noted the chat widget does not load reliably on mobile browsers. Use a desktop browser for the smoothest experience.
Where to Quickly Solve Common LaserShip/LSO Problems
All issues in this table are drawn from verified complaint patterns on BBB, Trustpilot, and PissedConsumer.
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| Package marked delivered but not received |
Phone support |
Ask specifically to open a "package trace" or "delivery investigation." Do not accept a redelivery offer if the package was already marked delivered. |
| Package stuck in transit for several days |
Live chat first, then phone |
Chat can confirm if there is a known delay in your region. If the package has not moved in 5+ days, escalate to phone. |
| Wrong address on a shipment |
Phone support |
Address corrections require a live agent. Do not wait on this one. The package will be returned to sender if it cannot be delivered. |
| Damaged package or missing contents |
Phone support (ask for a supervisor) |
Document everything with photos before calling. Supervisors can initiate a damage claim; first-tier agents often cannot. |
| Filing a formal complaint |
Phone (ask for a supervisor) or BBB |
A phone call with a supervisor creates a clearer internal record. Filing with the BBB at bbb.org simultaneously adds external pressure. |
| Tracking number not updating |
Help Center or live chat |
Check lasership.com/faq first. Tracking can lag 12–24 hours after a scan. If it has not updated in 48 hours, use live chat. |
Additional Helpful Links for LaserShip/LSO
- Help Center / FAQ: https://www.lasership.com/faq
- Start Live Chat: https://www.lasership.com (chat widget on homepage)
- Contact / Web Form: https://www.lasership.com/contact
- Track a Package: https://www.lasership.com/track
- Report a Delivery Issue: https://www.lasership.com/contact (select "Delivery Issue" from the form dropdown)
- LaserShip on Twitter/X: https://twitter.com/LaserShip
- LaserShip on Facebook: https://www.facebook.com/lasership
- Cancel or manage a subscription with a retailer that ships via LaserShip: How to cancel LaserShip/LSO-related shipping subscriptions
Note: LaserShip/LSO is a carrier, not a subscription service itself. If you are trying to cancel a subscription with a retailer that uses LaserShip for delivery, the cancellation happens with the retailer directly. The Pine AI link above covers shopping and delivery-adjacent subscription cancellations.
