Trying to get in touch with Flight Club can feel like you're trying to cop a rare drop on release day, a bit of a challenge. Whether you're chasing down an update on your order for those Travis Scott Phantoms or dealing with a frustrating shipping delay, you're not alone. Many customers on sites like the Better Business Bureau report issues with order fulfillment and slow communication. The main ways to reach them are through their online contact form, email, and social media channels like Instagram or Twitter. Don't even bother looking for a phone number, it's basically a myth. For official policies and to submit a request, your best bet is to start at their official site, Visit Flight Club.
Different Ways to Contact Flight Club
Getting a hold of a real person can be tough, but here are the official and unofficial channels people use.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Contact Form | Via their website's "Contact Us" page. Available 24/7 for submission, but responses are during business hours. | Order inquiries, returns, authenticity questions, basically everything. |
| Social Media | Direct message or public post to @flightclub on Twitter (X) or Instagram. | Public complaints, getting attention when emails go unanswered. |
| In-Person | Visit one of their retail locations (New York, Los Angeles, Miami). Available during store hours. | Issues with an in-store purchase or if you happen to live nearby and are really stuck. |
Customer Support Channels
Here’s a breakdown of what you can (and can't) expect from Flight Club's support options.
📞 Phone Support
Flight Club does not provide a public customer service phone number. Any numbers you find online are likely for their corporate offices or retail stores and won't be able to help with online order issues.
📧 Email Support
The primary and official way to get support is through the contact form on their website. This is your main channel for any issues with online orders. Based on widespread customer feedback, be prepared for a wait.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Via Online Contact Form | Average response time is often 3-7 business days. |
| Order Issues | Via Online Contact Form | Include your order number in the first message to avoid delays. |
💬 Live Chat or Website Bot
Flight Club does not currently offer a live chat feature on its website. You cannot chat with a bot or a live agent for immediate help.
📱 In-App Support
The Flight Club app, available for iOS and Android, is mainly for shopping. If you need support through the app, it will redirect you to the same web-based contact form on their website. There is no special in-app chat or support feature.
Estimated Response Times from Flight Club
Patience is key when waiting to hear back. These estimates are based on customer reports online.
| Method | Expected Wait Time |
|---|---|
| Email / Contact Form | 3–7 business days |
| Social Media | 1–3 business days |
| App | Same as email (3–7 business days) |
| Phone | Not Applicable |
Tips to Reach Support Faster from Flight Club
- Be Hyper-Detailed: In your first message, include your order number, the email you used, the item name, and a very clear description of your problem. The less back-and-forth, the better.
- Follow Up Politely: If you don't get a response within a week, reply to your original email to create a thread. Don't submit a new ticket, as that can push you to the back of the line.
- Go Public (If Needed): If your emails are being ignored, a public message on Twitter (X) can sometimes get a faster response. Keep it professional, but state the facts of your issue.
Before You Contact Them: What to Have Ready
Don't waste your own time. Before you fill out that contact form, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it. It also helps to have screenshots of your order confirmation or any issues you're seeing, so you can attach them if needed.
Where to Quickly Solve Problems with Flight Club
Different problems require different approaches. Here’s a quick guide to getting the right kind of help.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| "Where is my order?" | Email / Contact Form | Put "Order Status Inquiry - [Your Order Number]" in the subject line to hopefully get it routed faster. |
| Needing to make a return | Email / Contact Form | Read their return policy on the website first. It's very strict. Items must be unworn with the tag attached, and the window for returns is short. |
| Your shipment was damaged | Email / Contact Form | Take clear photos of the shipping box and the damaged item immediately. You will need to provide these as proof. |
| No one is answering your emails | Public post on Twitter (X) or Instagram | Keep it professional. State your order number and how long you've been waiting for a response. This can sometimes get a faster look. |
Additional Helpful Links for Flight Club
For self-service, these official links are your best starting point:
Frequently Asked Questions about Flight Club Customer Service
What are Flight Club customer service hours?
Is there a Flight Club live chat option?
What's the fastest way to reach Flight Club support?
Do I need my order number to contact Flight Club?
Can I email Flight Club customer service?
Is there a Flight Club mobile app for support?
What information should I have ready when contacting them?
Why is Flight Club not responding to my email?
