What are Evenflo customer service hours?

They're open Monday through Friday, 9 AM to 5 PM Eastern Time. Don't try calling at 5:01 PM, I did that once and the system immediately hung up on me after the automated greeting.

Is there a Evenflo live chat option?

Nope. I spent a good ten minutes clicking around the support page looking for that little chat bubble that most sites have, but it's just not there. You have to use their contact form or call.

What's the fastest way to reach Evenflo support?

Just call them. Seriously. My friend waited three whole days for an email response about a broken stroller wheel, but I got through on the phone in about 15 minutes to ask about a car seat base.

Do I need my account number to contact Evenflo?

An account number? Not really. They don't operate like your cable company. It's all about the specific product you own, so they're going to ask for the model number and manufacturing date from that little sticker on the item itself.

Can I email Evenflo customer service?

You can't just open up your email and send a message to a simple address, which is kind of annoying. You have to go through their official website's contact form, fill out all the boxes, and submit it that way.

Is there a Evenflo mobile app for support?

Sort of, but probably not for what you need. They have the 'Evenflo Gold' app, but it's specifically for their high-tech smart car seats that connect to your phone to give you alerts, not for general support on something like a high chair or baby gate.

What information should I have ready when calling?

Go find the product first. You absolutely need the model number and the date of manufacture, which are printed on a little white sticker somewhere on the item, because without that information the support agent can't really look up parts or warranty info and the call is basically a waste of time.

How do I find the model number on my Evenflo product?

Look for a white sticker. It's usually on the back or bottom of the product. On our car seat, it was on the side near the base, kind of hidden, with a bunch of numbers and a date that looked like it was printed with an old-school label maker.

How to Contact Evenflo Customer Service

Getting in touch with Evenflo can feel like a mission, especially when you're dealing with common frustrations like a defective car seat or missing parts for your new stroller. It's a whole thing. With all the chatter on parenting forums about getting car seat installation just right, the last thing you need is a hassle contacting support. Don't worry, we've got you covered. You can reach them by phone at 1-800-233-5921, through their online contact form, or by hitting them up on social media channels like Facebook or Instagram. For self-help, you can always visit the official Evenflo site at https://www.evenflo.com/.

Last Edited on 11 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact Evenflo

Here's a quick rundown of the best ways to get in touch with Evenflo, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-800-233-5921 (Mon-Fri, 9am-5pm ET)	Urgent issues, safety concerns, or broken parts.
Online Contact Form	Available on the Evenflo website	Non-urgent questions, providing documentation, and creating a paper trail.
Social Media	Facebook, Instagram	Public complaints or getting a quick, general question answered.

Customer Support Channels

📞 Phone Support

This is often the most direct way to solve a problem.

Department	Phone Number	Hours (Timezone)
ParentLink Consumer Services	1-800-233-5921	Monday - Friday, 9am - 5pm (ET)

📧 Email Support

Evenflo uses a contact form on their website instead of a direct email address. This helps them track and route inquiries more effectively.

Purpose	Email	Notes
General Inquiries & Support	Website Contact Form	Average response time is 1-3 business days.

💬 Live Chat or Website Bot

As of late 2023, Evenflo does not offer a live chat feature on their main website. The primary methods for contact remain their phone line and online contact form.

📱 In-App Support

If you own one of their smart products, you might have another option.

Platform: iOS & Android
App: Evenflo Gold
Details: The Evenflo Gold app is designed for their line of smart car seats and strollers. Support for these specific products can sometimes be initiated through the app's help section.

Estimated Response Times from Evenflo

Knowing how long you might have to wait can save you some frustration.

Method	Expected Wait Time
Phone	5-20 minutes, longer during peak hours
Email (Contact Form)	1-3 business days
App	24-48 hours

Tips to Reach Support Faster from Evenflo

Call early in the morning, right when their phone lines open at 9 AM ET.
Use the website for straightforward tasks like product registration to avoid a call altogether.
Have your product's model number and manufacturing date ready before you even dial.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your product's model number and manufacturing date and your proof of purchase handy. Trust me, they will ask for it, and it's a pain to go hunting for it while you have them on the line.

Where to Quickly Solve Problems with Evenflo

Here are some of the most common topics Evenflo customer service can assist with:

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A broken or missing part	Phone Support (1-800-233-5921)	Have the model number and manufacturing date from the sticker on the product ready. They will ask for it immediately.
Registering your new car seat	Website Self-Service	This is the fastest way and ensures you get safety recall notices. Don't wait to call.
A general question about product features	Social Media or Online Contact Form	Social media is often faster for simple questions that don't involve personal information.
Filing a formal complaint	Phone Support (Ask for a supervisor)	A phone call creates a clearer record of your issue and gives you a better shot at escalation.

Additional Helpful Links for Evenflo

For additional resources, check out the following links:

Frequently Asked Questions about Evenflo Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.