What are Chico's customer service hours?

They're available from 7 AM to midnight, Eastern Time. Every single day. So you have a pretty big window to call after work, which is nice for a change. I once called them at 10 PM about a Zenergy top that was the wrong color and got someone right away.

Is there a Chico's live chat option?

Yes, but finding it can be a little game of hide-and-seek. You usually have to click the 'Help' button at the bottom of the page, and then the chat bubble pops up. It's way faster than the phone if you can just get the icon to appear. Sometimes I have to refresh the page for it to show.

What's the fastest way to reach Chico's support?

Live chat, without a doubt. Don't even bother with the contact form if you're in a hurry. The phone is okay, but you risk getting stuck in a hold music loop that sounds like it's from a 1990s travel agency video. Chat gets you a real person in minutes for simple stuff.

Do I need my account number to contact Chico's?

No, not your account number. They almost always ask for your order number or the email address tied to your account. Just have one of those ready.

Can I email Chico's customer service?

You can't just send a normal email, no. That would be too easy. You have to use the contact form on their website, which is basically like sending an email into a void and hoping for a reply within a day or two. It works, eventually, but it's not for anything that needs a quick fix.

Is there a Chico's mobile app for support?

There is an app, and it supposedly has a support section, but good luck with that. Last time I tried, it just opened a web view of their help center, which I could have just done in my browser. It's really just for shopping, not for solving any actual problems you might run into with an order.

What information should I have ready when calling?

Okay, deep breath. Before you call, write down your order number and the exact name or item number of the piece you're calling about. Seriously, do it. The agent I spoke to once couldn't find my order with just my email and I had to dig through my inbox for the confirmation email while she waited, which was just awkward for everyone involved.

How do I file a complaint about a store experience?

Your best bet is calling the main customer service line and asking for your complaint to be escalated or noted. Don't expect much. They'll probably give you a reference number and a polite apology. If you really want to be heard, leaving a public review on their social media or the Better Business Bureau site seems to get a faster, more serious response.

How to Contact Chico's Customer Service

Trying to get in touch with Chico's? It can be a bit of a hassle, especially when you're just trying to figure out a return policy issue or track down an order. We've seen the online chatter, people get frustrated. Whether you're perfecting your 'coastal grandmother' look and need an exchange, or just have a simple question, getting a clear answer shouldn't be this hard. You can reach them by phone, live chat, or through their social media pages like Facebook and Instagram. Before you dive in, you can always check their official site at Visit Chico's for quick answers.

Last Edited on 07 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Chico's

Here's a quick rundown of the best ways to get in touch with Chico's customer service, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1.888.855.4986, available 7 AM - 12 AM (ET), Daily	Urgent issues, complex order problems, or filing a complaint.
Live Chat	Available on the Chico's website, 7 AM - 12 AM (ET), Daily	Quick questions about products, sizing, or return policies.
Contact Form	Available on the Chico's website under 'Contact Us'	Non-urgent issues where you can wait 1-2 days for a response.
Social Media	Facebook, Instagram	Public feedback or comments, but not for specific order help.

Customer Support Channels

a. 📞 Phone Support

Calling is often the most direct way to solve a problem that requires a detailed conversation.

Department	Phone Number	Hours (Timezone)
Customer Service	1.888.855.4986	7 AM - 12 AM (ET), Daily

b. 📧 Email Support

Chico's uses a contact form on their website instead of a direct support email. This helps them track inquiries more effectively.

Purpose	Email	Notes
General Inquiries	Website Contact Form	Expect a response within 24-48 hours. Good for questions that aren't time-sensitive.

c. 💬 Live Chat or Website Bot

For quick questions, live chat is your best bet. You can access it by clicking the 'Help' or chat bubble icon on the bottom corner of their website. It starts with a bot to categorize your issue but escalates to a human agent for topics like order status, returns, and product questions.

d. 📱 In-App Support

If you use the Chico's app on iOS or Android, you can access support through the menu.

Open the Chico's app.
Tap on the 'More' or 'Account' tab.
Look for a 'Help' or 'Contact Us' option, which will typically lead you to the same resources as the website, like the FAQ and contact form.

⏱️ Estimated Response Times from Chico's

Knowing how long you might have to wait can save you some frustration. Here are some typical wait times.

Method	Expected Wait Time
Phone	5-15 minutes (hold time can vary)
Email	24-48 hours
Chat	Under 5 minutes
App	Varies (uses web-based chat/email)

🔍 Tips to Reach Support Faster from Chico's

Use Live Chat: For simple questions, live chat is almost always faster than calling.
Call During Off-Peak Hours: Try calling early in the morning or later in the evening to avoid the midday rush.
Have Your Info Ready: Don't wait until they ask. Have your order number and email address ready to go.

Before You Call: What to Have Ready

Don't get stuck on hold just to be told you're missing something. Before you even dial, make sure you have your order number and the email address you used for the purchase handy. Trust me, it's the first thing they'll ask for, and having it ready saves a ton of time. If your question is about a specific product, having the item name or number is also a huge help.

Where to Quickly Solve Problems with Chico's

Different problems are best handled by different channels. Here’s a guide to getting your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error	Phone Support (1.888.855.4986)	Have your credit card statement with the charge date and amount ready. Phone agents can address billing issues most directly.
A Return or Exchange Question	Live Chat	It's faster for policy questions, and the agent can email you a return label link directly in the chat window.
Order Status / Tracking	Help Center (Self-Service)	The 'Track Order' link in your shipping confirmation email is the fastest way. Only contact support if it hasn't updated in several days.
A Damaged Item Complaint	Phone Support	Take clear photos of the damage before you call. The agent will likely ask you to email the pictures while you're on the phone with them to expedite a replacement or refund.

Additional Helpful Links for Chico's

For additional resources, check out the following links on the official Chico's website:

Frequently Asked Questions about Chico's Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.