What are GameStop customer service hours?

They run their customer service from 8:00 a.m. to 8:00 p.m. Central Time. That's seven days a week, which is pretty decent.

Is there a GameStop live chat option?

Yes, but it's a journey. You start with a bot that feels like it's designed to make you give up, asking for your order number three separate times before it even considers connecting you to a real person. It's there. Just be patient.

What's the fastest way to reach GameStop support?

Phone, probably, if you call the second they open at 8 a.m. CT. Any later and you're rolling the dice on hold times. For something simple like an order number lookup, the chat bot is genuinely the quickest.

Do I need my account number to contact GameStop?

Nope. They don't really use an 'account number'. They'll want your order number or the email address and phone number associated with your account.

Can I email GameStop customer service?

You can, the address is care@gamestop.com. Just be prepared to wait. I sent one about a return and got an automated reply saying it could take up to 48 hours, and it definitely took all of that.

Is there a GameStop mobile app for support?

Not really. The app is mostly for shopping, and if you tap 'Help,' it just boots you over to the mobile website's contact page, which is the same one you'd find on your computer. So, no special in-app magic button, unfortunately.

What information should I have ready when calling?

Your order number is everything. Seriously. Also have the email address tied to your Pro account and maybe even the SKU of the item if it's something specific, because I once had a rep get confused between the standard edition and the deluxe edition of a game.

Why was my trade-in value lower than what the website said?

Ah, the classic. The online estimator assumes your item is in perfect, like-new condition, but the final value is determined by the employee at the store who inspects it for scratches, damage, or missing parts. There's a lot of room for their personal judgment to lower the price.

How to Contact GameStop Customer Service

Trying to contact GameStop can feel like a tough boss battle, especially when you're just trying to figure out where your order is or why a refund hasn't appeared. According to customer complaints online, common issues often involve delayed shipments and problems with GameStop Pro membership renewals. Whether you're tracking a pre-order for the next big release or dealing with something less exciting, you can reach them by phone, email, or their website's live chat. It's not quite as dramatic as watching the stock market, but getting help when you need it is important. You can find all their official contact options on the GameStop website.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact GameStop

Here’s a quick breakdown of the best ways to get in touch with GameStop, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-800-883-8895 (8:00 a.m. - 8:00 p.m. CT, 7 days a week)	Urgent issues, complex order problems, or refund disputes.
Live Chat	Available on their website, starts with a bot.	Quick questions, order status checks, and simple technical support.
Email	[email protected]	Non-urgent issues, providing documentation, or creating a paper trail.
Social Media	@GameStop on X (Twitter), Facebook	Public complaints or when other methods have failed. Response times can vary.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem, but be prepared for potential wait times.

Department	Phone Number	Hours (Timezone)
Customer Service	1-800-883-8895	8:00 a.m. - 8:00 p.m. (CT)

📧 Email Support

Good for when you're not in a rush and want a written record of your conversation.

Purpose	Email	Notes
General Inquiries	[email protected]	Average response time is typically 1-2 business days.

💬 Live Chat

GameStop uses a chat bot to start, which can handle basic requests before escalating to a human agent if needed.

Where to access: Visit the GameStop Contact Us page and click the chat icon.
Steps to access: Navigate to the contact page and look for the chat bubble in the bottom right corner.
Types of problems it handles: The bot can help with order tracking, returns, and basic account questions.
Escalation: If the bot can't solve your issue, it will offer to connect you with a live agent during support hours.

Estimated Response Times from GameStop

Method	Expected Wait Time
Phone	5-30 minutes (can be longer during peak hours)
Email	24-48 hours
Chat	2-15 minutes (after getting past the bot)

Tips to Reach Support Faster from GameStop

Call early: Try calling right when the phone lines open at 8 a.m. Central Time to avoid the midday rush.
Use the chat for simple things: For a quick order status, the chat bot is faster than waiting on hold.
Have your info ready: Don't make them wait while you dig for your order number. Have it copied and ready to go.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even dial, make sure you have your order number and the email you used for your GameStop Pro account handy. Trust me, it's the first thing they'll ask for. If you're calling about a specific product, having the item's name or SKU can also speed things up.

Where to Quickly Solve Problems with GameStop

Here are some of the most common topics GameStop customer service can assist with:

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Tracking a delayed order	Live Chat	The bot can pull up tracking info instantly. It's faster than waiting for a human.
A problem with a refund	Phone Support (1-800-883-8895)	Phone agents have the most authority to investigate and process refunds. Have the return tracking number ready.
GameStop Pro membership billing	Phone Support	Billing issues are sensitive and are best handled by talking directly to a representative who can access your account details securely.
A rejected trade-in	Email Support	Email allows you to attach photos of the item's condition to build your case if you think the rejection was unfair.

Additional Helpful Links for GameStop

For additional resources, check out the following links:

Frequently Asked Questions about GameStop Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.