MakeSpace is a full-service storage company that picks up your belongings, stores them in a climate-controlled facility, and delivers them back on demand. It sounds simple until something goes wrong. Customers on the BBB have filed over 80 complaints in the last three years, with billing disputes and missed or delayed pickups topping the list. On Trustpilot, MakeSpace holds a 2.1-star rating across hundreds of reviews, with scheduling problems and unresponsive support cited repeatedly. PissedConsumer users echo the same frustrations. You can reach MakeSpace by phone, email, live chat, or through their website. This guide walks you through every option. Visit MakeSpace.
Best Ways to Contact MakeSpace
Here is a quick-reference table of every confirmed contact channel for MakeSpace. Use this to pick the right method before you waste time on the wrong one.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | (877) 624-7222, Mon–Fri 9am–6pm ET | Urgent issues, billing disputes, escalations |
| Live Chat | Available at makespace.com, business hours | Quick questions, scheduling changes |
| support@makespace.com | Non-urgent issues, formal complaints | |
| Social Media | @MakeSpace on Twitter/X, Facebook | Public complaints, quick visibility |
| Help Center | help.makespace.com | Self-service, FAQs, account management |
Note: All channels above have been cross-referenced against MakeSpace's official website and publicly available contact listings. Hours are subject to change, so confirm current availability at makespace.com before calling.
Contact Channels in Detail
Each channel below is broken out with step-by-step guidance so you know exactly what to do before you start.
1 📞 MakeSpace Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Support | (877) 624-7222 | Mon–Fri, 9am–6pm |
| Billing | (877) 624-7222 (ask to be transferred) | Mon–Fri, 9am–6pm |
Call flow tips:
- When the automated menu picks up, say "representative" or press 0 to try to skip to a live agent.
- Have your account email and storage order number ready before the call connects.
- User reports on Trustpilot suggest hold times run longest on Monday mornings and the day after a holiday. Mid-week, mid-morning calls tend to move faster.
- If you are disputing a charge, ask specifically for the billing department rather than general support. Billing agents have more authority to issue credits.
2 📧 MakeSpace Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | support@makespace.com | 2–4 business days |
| Billing or Disputes | support@makespace.com (note billing in subject) | 2–5 business days |
Tips for a faster response:
- Subject line format that works: "Account #[XXXXX] – Billing Dispute – [Date of Charge]"
- In the body, include your full name, account email, phone number, the specific issue, and any relevant dates or dollar amounts.
- Attach screenshots of any charges or error messages. Agents respond faster when they do not have to ask follow-up questions.
- If you have not heard back in 3 business days, reply to your original thread rather than sending a new email. It keeps the conversation in one place and bumps your ticket.
3 💬 MakeSpace Live Chat
Where to access: makespace.com (look for the chat icon in the lower-right corner during business hours)
Steps to start a chat:
- Go to makespace.com and log into your account.
- Look for the chat bubble icon in the bottom-right corner of the screen.
- Click it and select your issue category from the menu.
- Type a brief description of your problem to get started.
- If the bot cannot resolve your issue, type "agent" or "speak to a person" to request a human.
What it handles well: Scheduling pickups and deliveries, checking storage inventory, general account questions.
Escalation: The chat tool does route to live agents during business hours, but the bot can loop if your issue does not fit a preset category. If that happens, just type "agent" directly.
4 📱 MakeSpace In-App Support
Available on: iOS and Android
Steps to access support through the app:
- Open the MakeSpace app and log into your account.
- Tap the menu icon (three lines) in the upper-left corner.
- Scroll down and tap "Help" or "Support."
- Choose your issue type from the list provided.
- Follow the prompts to submit a request or connect with an agent.
What can be resolved in-app: Scheduling changes, viewing stored items, updating payment info, submitting a support ticket.
What requires a phone call: Billing disputes involving credits or refunds, escalated complaints, and issues with damaged or missing items. Those carry more weight over the phone where you can speak directly with a billing agent.
Estimated Response Times from MakeSpace
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 10–30 minutes on hold (longer Mondays) |
| 2–5 business days | |
| Live Chat | 5–15 minutes to reach a human agent |
| In-App | 1–3 business days for ticket responses |
Based on patterns in Trustpilot reviews and Reddit threads, MakeSpace phone support tends to back up on Monday mornings and the first business day after a long weekend. If your issue is not urgent, calling Tuesday through Thursday between 10am and 2pm ET tends to get you through faster. The live chat bot can stall if your issue does not match a preset category, so typing "agent" early saves you from going in circles. Email is the slowest channel but creates a paper trail, which matters if you end up filing a formal complaint later.
Before You Call: What to Have Ready
Do not sit on hold for 20 minutes only to realize you do not have the one thing they need. Pull this together before you dial.
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Your account number or order number. It is in your original confirmation email or inside the MakeSpace app under "My Orders." They will ask for it within the first 60 seconds.
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The email address tied to your account. Not your current email if you changed it. The one you used when you signed up. If those do not match, expect a verification detour.
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Your most recent transaction date and dollar amount. If you are calling about a billing issue, know the exact charge. "Sometime last month" is not going to cut it. Pull up your bank statement first.
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A description of the problem in plain terms. Write one or two sentences before you call. "My pickup was scheduled for March 15th, no one showed up, and I was charged anyway" is infinitely more useful than trying to explain it on the fly while on hold.
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Any prior case or ticket numbers. If you have contacted MakeSpace before about this issue, have that reference number ready. It tells the agent this is not your first attempt and can speed up escalation.
Tips to Reach MakeSpace Support Faster
These are based on real patterns pulled from Trustpilot reviews, Reddit threads, and BBB complaint histories.
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Call mid-week, mid-morning. Tuesday through Thursday between 10am and noon ET consistently shows shorter hold times based on user reports. Avoid Monday mornings entirely if you can.
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Use live chat for scheduling issues. If your problem is a pickup or delivery change, chat resolves it faster than phone. You can also copy and paste confirmation numbers directly into the window, which cuts down on back-and-forth.
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Say "billing" early in the phone menu. Routing yourself to the billing department from the start gets you to someone with actual authority to issue credits or adjustments. General support often just transfers you anyway.
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Ask for a supervisor if you have already called once. If this is your second call about the same issue, say so upfront and ask to speak with a supervisor or senior agent. Agents are more likely to escalate when they know you have a history with the issue.
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Desktop beats mobile for live chat. Several users on Reddit noted that the chat widget loads more reliably on desktop browsers than on mobile. If the chat icon is not appearing on your phone, try opening makespace.com on a laptop or desktop instead.
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Email when you need a paper trail. If you think this might turn into a formal complaint or a chargeback with your bank, email creates a timestamped record that phone calls do not.
Where to Quickly Solve Common MakeSpace Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Phone support | Have the charge date and exact dollar amount ready. Billing agents have the most authority to issue credits or refunds. |
| A missed or delayed pickup | Live chat or phone | Chat is faster for rescheduling. Call if you were charged for a pickup that never happened. |
| Technical glitch or app error | Live chat | Faster than phone. You can paste error messages or screenshots directly into the chat window. |
| Can't log in or need a password reset | Help Center (self-service) | Try the self-service reset at help.makespace.com first. Only call if the automated tool fails after two attempts. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call creates a clearer record and gives you a better shot at escalation. Follow up with an email summary of what was discussed. |
| Damaged or missing stored items | Phone support | This is not a chat issue. Call directly and ask for the claims department. Document everything with photos before the call. |
| Canceling your storage plan | Phone or in-app | Some users report being routed through a retention flow. Be direct about your intent and confirm cancellation in writing via email afterward. |
Additional Helpful Links for MakeSpace
Verified links to key MakeSpace resources. Check each one directly if you are reading this after mid-2026, as URLs can change.
- Help Center: help.makespace.com
- Start Live Chat: makespace.com (chat icon, lower-right corner)
- Billing Portal: makespace.com/account
- Report Fraud or Phishing: Contact support@makespace.com with "Fraud Report" in the subject line
- Download the App: iOS App Store | Google Play
- Cancel your plan: How to cancel MakeSpace
How Pine AI Can Help You Contact MakeSpace
MakeSpace complaint volume on the BBB and Trustpilot has stayed stubbornly high into 2026, with customers reporting that getting a real resolution often takes multiple contacts across multiple channels.
Pine AI cuts through that. The average person spends 240 minutes navigating hold music, chatbots, and transfer loops to resolve a single issue. Pine handles all of it.
Step 1: Tell us your issue. Describe what went wrong with MakeSpace. We will ask for a few account details to get started. That is it.
Step 2: Pine gets to work. We navigate the phone menus, wait on hold, and handle the back-and-forth. We do not just start the process and hand it back to you. We finish it.
Step 3: Your issue is resolved. You get a confirmed result, not a ticket number and a "we'll follow up" email. No retention offers, no runaround. Just your problem handled and your time back.
Frequently Asked Questions about MakeSpace
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What should I do if MakeSpace damaged or lost one of my stored items?
