What are Aaron's customer service hours?

Their main call center is open Monday to Friday from 8 AM to 9 PM Eastern Time, and Saturdays from 8 AM to 5 PM. So, no Sunday calls. I found that out the hard way when my new washer started making a weird noise on a Sunday morning, of course.

Is there an Aaron's live chat option?

Yeah, they have one on their website. It pops up at the bottom of the screen during business hours. It's pretty good for simple stuff like checking a payment date, but the bot tried to send me to the FAQ page three times before I typed 'talk to human' and finally got a real person.

What's the fastest way to reach Aaron's support?

Phone. Just call the phone number. Don't bother with the email form if you're in a hurry because it can take a day or two, and by then your delivery window has passed and you're stuck waiting another week. It's the most direct way to get someone who can actually do something.

Do I need my account number to contact Aaron's?

Yes. You absolutely need it. Don't even try calling without it.

Can I email Aaron's customer service?

You can't really email them directly, which is super annoying. You have to use the 'Contact Us' form on their site. I filled it out once about a scratch on a new table and got a generic response two days later telling me to call my local store, which I could have just done in the first place.

Is there an Aaron's mobile app for support?

There's an app, but 'support' is a strong word for what it does. It's mostly for making payments and seeing your lease details. You can find your local store's number in it, so I guess that's technically a way to get support. Not exactly a game-changer.

What information should I have ready when calling?

Okay, so have your account number and the lease agreement number for the specific item you're calling about. Also, have the address and phone number associated with the account ready to go. They use it to verify who you are, and it just makes the whole process less painful if you're not scrambling to find it.

Can I just go to a store to solve my problem?

Honestly, for a lot of things, yes. If it's an issue with a product or a question about your specific local delivery, calling or walking into the store you got it from is often the best bet. The people there are the ones who actually schedule the trucks and handle the merchandise, unlike the national call center folks who are just looking at a screen.

How to Contact Aaron's Customer Service

Trying to get in touch with Aaron's can feel like a hassle, especially when you're dealing with common headaches like billing disputes or delivery problems that people complain about online. Whether you're setting up your living room to binge the latest season of The Bear or upgrading your gaming rig for the next big release, you just want your stuff to work without any drama. We get it. This guide cuts through the noise and gives you the direct ways to contact them, including their phone number, live chat, and social media pages. You can also find more info on their official site at Visit Aaron's.

Last Edited on 11 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Aaron's

Here's a quick rundown of the best ways to get in touch with Aaron's, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-800-950-7368; Mon-Fri 8am-9pm ET, Sat 8am-5pm ET	Urgent billing issues, delivery problems, formal complaints
Live Chat	Available on Aarons.com during business hours	Quick questions, account updates, simple technical support
Contact Form	Available 24/7 on their website	Non-urgent issues, leaving feedback, creating a paper trail
Social Media	Facebook or X (@aaronsinc)	Public complaints, getting attention when other channels fail
In-Store	Visit your local Aaron's store during business hours	Product issues, service requests, making payments, local delivery questions

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem. Be prepared for a potential wait during peak hours.

Department	Phone Number	Hours (ET)
Main Customer Service	1-800-950-7368	Mon-Fri 8am-9pm, Sat 8am-5pm
Your Local Store	Varies (Use Store Locator)	Varies by location

📧 Email Support

Aaron's doesn't offer a direct support email. Instead, they use a contact form on their website, which routes your request to the right department.

Purpose	Email	Notes
General Inquiries	Website Contact Form	Expect a response within 1-2 business days. Not ideal for urgent matters.

💬 Live Chat

Their live chat can be a good alternative to calling if you dislike being on the phone.

Where to access: Look for the chat icon on the bottom right of the Aarons.com website.
Steps to access: Click the icon and fill in your initial information to start a conversation.
Types of problems it handles: Best for account questions, payment inquiries, and basic troubleshooting.
Escalation: The chat can escalate to a human agent if the bot can't solve your problem.

📱 In-App Support

The Aaron's app is primarily for managing your account and making payments. While it doesn't have a dedicated support chat, you can use it to easily find contact information for your local store.

Estimated Response Times from Aaron's

Patience is key, but here's what you can generally expect.

Method	Expected Wait Time
Phone	5–20 minutes
Email (Contact Form)	24–48 hours
Live Chat	2–10 minutes
In-Store	Immediate (in person)

Tips to Reach Support Faster from Aaron's

Call during off-peak hours: Try calling mid-morning or mid-afternoon on a weekday to avoid the lunch rush and Monday morning backlog.
Use the live chat for simple questions: It's often faster than waiting on hold for a simple question.
Contact your local store directly: For issues with a specific product or delivery, your local store is your best bet.
Have your details ready: Don't wait for them to ask. Have your account number ready to go.

Before You Call: What to Have Ready

Seriously, don't waste your time on hold just to be told you're missing something. Before you even dial, make sure you have your account number and your lease agreement number handy. Trust me, they will ask for it, and having it ready saves a ton of frustration.

Where to Quickly Solve Problems with Aaron's

Different problems require different approaches. Here’s a cheat sheet to get your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error	Phone Support (1-800-950-7368)	Phone agents have the most direct access to billing systems and can often apply credits immediately.
A Delivery Issue	Your Local Store's Phone Number	The local store manages its own delivery trucks and schedules. They'll have the most accurate information.
A Product Isn't Working	Your Local Store's Phone Number	All service and repair requests are handled at the local level. Calling the national number will just get you redirected.
Filing a Formal Complaint	Phone Support (Ask for a Manager)	A phone call creates a clear record and gives you a better chance of having your issue escalated to someone with more authority.

Additional Helpful Links for Aaron's

For additional resources, check out the following links:

Frequently Asked Questions about Aaron's Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.