What are Adidas customer service hours?

Their phone lines are generally open from 5 AM to 8 PM Pacific Time on weekdays, and 7 AM to 3 PM on weekends. So, you have a pretty wide window. Just remember that's Pacific Time, which caught me off guard once when I tried calling from New York at 8 AM.

Is there an Adidas live chat option?

Yes, there is. You'll find it on their help page, but be prepared to talk to their chatbot first, which kept trying to get me to track my order even though my problem was about a defective zipper on a jacket.

What's the fastest way to reach Adidas support?

Live chat. Definitely live chat. I was trying to sort out a payment issue during a limited sneaker drop and the phone queue was an absolute nightmare, so chat is your best bet for anything that needs a quick answer. Seriously.

Do I need my account number to contact Adidas?

An account number? Not really, but what you absolutely, positively will need is your order number if you're calling about a specific purchase, and they'll probably ask for the email address you used for the order about three different times just to be sure.

Can I email Adidas customer service?

Not directly. It's so annoying. They don't list a public support email, forcing you to use the contact form on their website, which feels like sending a message into a black hole where you just have to wait and hope someone eventually gets back to you.

Is there an Adidas mobile app for support?

The main Adidas app does have a help section built-in. It mostly links you back to the website's help pages, but you can access your order history and start a return right from there, which is pretty convenient.

What information should I have ready when calling?

Have your order number ready. Also, have the email address you used for the purchase and the item name or number if you can find it, because they will ask and it just saves everyone time.

How do I complain about a bad experience?

Use the phone. Ask to speak to a supervisor right away if the first person isn't helping, because I once spent twenty minutes explaining a problem to a rep who then told me he couldn't do anything and had to transfer me anyway. Total waste of time.

How to Contact Adidas Customer Service

Trying to get in touch with Adidas? It can be a bit of a hassle, especially when you're just trying to figure out where your order is or why a return hasn't been processed yet. A lot of people online seem to have issues with delayed shipping and refund status, which is super frustrating when you're just waiting for your new Fear of God Athletics gear. The good news is you have options. You can reach them by phone, live chat, or even hit them up on social media like X (formerly Twitter) or Instagram. Before you dive in, it's always best to start at the official source: Visit Adidas.

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Adidas

Here's a quick breakdown of the best ways to get in touch with Adidas, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-800-982-9337 Mon-Fri: 5 AM - 8 PM PT Sat-Sun: 7 AM - 3 PM PT	Urgent issues, complex order problems, or speaking directly to a person.
Live Chat	Available via the Adidas Help Page Typically available during business hours.	Quick questions, order status checks, and technical website issues.
Social Media	@adidas on X (Twitter) @adidas on Instagram	Public complaints, general questions, and getting a faster public response.
Help Center	Adidas Help Topics	Self-service for returns, order tracking, and finding answers to common questions.

Customer Support Channels

📞 Phone Support

Getting someone on the phone is often the most direct way to solve a problem.

Department	Phone Number	Hours (Timezone)
Main Customer Service	1-800-982-9337	Mon-Fri: 5 AM - 8 PM (PT) Sat-Sun: 7 AM - 3 PM (PT)

📧 Email Support

Adidas doesn't really advertise a direct support email. Instead, they guide you to a contact form on their website. It's not ideal if you're in a hurry.

Purpose	Email	Notes
General Inquiries	Website Contact Form	Response can take 24-48 hours. Best for non-urgent issues.

💬 Live Chat or Website Bot

Their live chat can be a bit hit or miss. You usually start with a bot.

Where to access: Find the chat bubble on the Adidas Help Page.
Steps to access: Click the chat icon, answer a few questions from the bot, and if it can't help, it should offer to connect you with a live agent.
Types of problems it handles: Great for order tracking, simple return questions, and website navigation help.
If it escalates to humans: Yes, if the bot gets stuck, you'll be placed in a queue for a human representative.

📱 In-App Support

If you have the Adidas app, you can get help there too.

Platform: iOS and Android.
Steps to contact support: Go to your 'Profile', find 'Settings' or 'Help', and you'll find links to the help center and your order history. It mostly redirects you to the mobile website's help section.

⏱️ Estimated Response Times from Adidas

Patience is key. Here’s what you can generally expect.

Method	Expected Wait Time
Phone	5-30 minutes (can be longer during sales)
Email / Contact Form	24-48 hours
Live Chat	2-15 minutes
Social Media	A few hours to a day

🔍 Tips to Reach Support Faster from Adidas

Call early: Try calling right when they open at 5 AM Pacific Time to avoid the midday rush.
Use Live Chat for simple stuff: It's almost always faster than the phone for basic questions.
Have your info ready: Don't make them wait while you search for your order number.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your Order Number and the email you signed up with handy. Trust me, they will ask for it. If you're calling about a specific product, having the Product Name/SKU from your order confirmation will also speed things up.

Where to Quickly Solve Problems with Adidas

Different problems require different channels. Here’s a cheat sheet to get your issue solved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Tracking a delayed order	Live Chat or the Self-Service Order Tracker	The chat agent can see the same tracking info you can, but they can sometimes spot issues faster.
Starting a return or exchange	Help Center (Self-Service)	This is way faster than contacting a human. Only call if the online return portal gives you an error.
A billing error or wrong charge	Phone Support (1-800-982-9337)	Phone agents have the most power to investigate charges and process refunds. Have the date and amount of the charge ready.
A defective product	Phone Support	You'll likely need to explain the defect in detail and they may ask for photos. A phone call is the clearest way to handle this.

Additional Helpful Links for Adidas

For additional resources, check out the following official links:

Frequently Asked Questions about Adidas Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.