What are Cettire customer service hours?

Honestly, think in terms of business days, not hours. They're based in Australia, so you're dealing with AEST, which means your 9 AM email might not get seen until you're already asleep, and that's assuming they even get to it on the same day. Good luck.

Is there a Cettire live chat option?

Nope. None. You can click around the site all day looking for that little chat bubble, but it's not there. It's just you and that contact form.

What's the fastest way to reach Cettire support?

Fastest is a relative term here. Email is the only way. If your order is completely wrong, like you ordered a Gucci bag and got a pair of socks, make your email subject line as alarming as possible, like 'URGENT: WRONG ITEM RECEIVED - ORDER #C12345'. That's your best shot.

Do I need my account number to contact Cettire?

You don't have an account number, but you absolutely need your order number. Put it in the subject line and the body of the email. They'll still probably ask you for it again, but at least you can say you already provided it.

Can I email Cettire customer service?

Yes, that's pretty much it. It's basically your only shot. You send your message into the void, get an automated ticket number back that feels promising for about five minutes, and then you just wait, hoping a real person eventually reads it before the return window on your ridiculously expensive jacket closes.

Is there a Cettire mobile app for support?

There's an app, yes, but the 'support' or 'contact us' button in there just opens up your phone's email client with their address pre-filled. It doesn't create a special ticket or get you a faster response. It's just a shortcut to the same slow process.

What information should I have ready when calling?

You can't call them. It's a trick question. But for your email, you better have your order number, the email you used, photos of the item from every conceivable angle if it's a damage claim, and maybe a screenshot of your order confirmation just to be safe.

Why is my Cettire return taking so long?

Ah, the million-dollar question. This is a huge complaint online. Once they receive your item, it can take weeks for them to process the refund, and communication is often poor. Some people on Reddit have threads dedicated to tracking how long their Cettire refund took. You're not alone, but you will need to be very, very patient.

How to Contact Cettire Customer Service

Trying to get in touch with Cettire can feel like a bit of a mission. Whether you're dealing with common frustrations like delayed shipping or trying to figure out their tricky return policy, which many people on Trustpilot seem to struggle with, getting a straight answer is key. Your main ways to contact them are through email or their website's contact form, as they don't list a public phone number. You can find their official site at cettire.com. It's a popular spot for grabbing those 'quiet luxury' pieces you see trending everywhere, but when an issue pops up with that high-end handbag, you need support that's just as premium. This guide will walk you through the best ways to reach them.

Last Edited on 13 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Cettire

Getting help from Cettire is a little different from other retailers. They funnel most inquiries through a single channel, so knowing how to use it effectively is your best bet.

Contact Method	Details & Availability	Best for...
Email / Contact Form	`[email protected]` or via their website form. Available 24/7, but responses are not instant.	Almost everything: order issues, returns, shipping questions, and general inquiries.
Social Media	Instagram: `@cettire` / Facebook: `@Cettire`	Public complaints or questions. Response is not guaranteed, but sometimes companies react faster to public posts.

Customer Support Channels

Here’s a more detailed look at the (very limited) support channels Cettire offers.

a. 📞 Phone Support

There is no public phone number for Cettire customer service. Any number you find online is likely not official, so be careful. All support is handled digitally.

b. 📧 Email Support

This is your primary, and really only, official method for support.

Purpose	Email	Notes
General Support	`[email protected]`	Expect a response within 2-4 business days, though users report it can sometimes take longer.
Website Form	Contact Us Page	This form sends an email to the same customer service team. It's just a different way to do the same thing.

c. 💬 Live Chat or Website Bot

Cettire does not currently offer a live chat feature on their website. You won't find a little chat bubble popping up to help you, so you'll have to rely on email.

d. 📱 In-App Support

Cettire has apps for both iOS and Android. However, the support function within the app typically just directs you to the same email contact form. It's not a separate or faster channel.

⏱️ Estimated Response Times from Cettire

Patience is key when contacting Cettire. Based on customer feedback, here’s what you can generally expect.

Method	Expected Wait Time
Email	2-4 business days
Website Form	2-4 business days
Social Media	Highly variable; no guaranteed response

🔍 Tips to Reach Support Faster from Cettire

While you can't make them answer faster, you can make your inquiry easier to solve once they open it.

Be Super Detailed: In your first email, include everything. Your order number, the issue, what you want to happen, and any photos or videos.
Use a Clear Subject Line: Don't just write "Help." Use something like "Return Request for Order #C123456" or "Question about Shipping for Order #C789101."
One Thread is Enough: Sending multiple emails about the same issue can actually slow things down. Stick to replying on the same email thread.

Before You Contact Support: What to Have Ready

Don't waste your time or theirs. Before you even start typing that email, get your stuff together. Trust me, they will ask for it, and having it ready prevents a whole cycle of back-and-forth emails.

Your order number (it usually starts with a 'C').
The email address you used to place the order.
Clear photos or a short video if you're reporting a damaged, faulty, or incorrect item. Seriously, this is non-negotiable for those issues.

Where to Quickly Solve Problems with Cettire

Since email is the main route, how you phrase your request matters. Here’s a quick guide for the most common problems.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Requesting a Return	Email Support	Be very clear about why you're returning. If it's for a fault, attach photos immediately. The return window is short, so don't delay.
A Delayed Shipment	Email Support	Put your order number in the subject line. Ask for a tracking update, but check the tracking link they sent you first. Sometimes the info is already there.
An Incorrect Charge or Duty Fee	Email Support	Have a screenshot of the charge from your bank or credit card statement ready. Cettire's pricing can be confusing with duties, so be specific about what you think is wrong.
Concerns About an Item's Authenticity	Email Support	This is a tough one. Approach it calmly and factually. Provide detailed photos of tags, stitching, and any areas of concern. Avoid accusatory language.

Additional Helpful Links for Cettire

Sometimes, the answer is already on their website. It can save you the headache of waiting for an email response.

Frequently Asked Questions about Cettire Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.