What are Bath & Body Works customer service hours?

They're open from 8am to 12am Eastern Time. Pretty generous hours, honestly. So you have plenty of time after work to call about that candle that arrived shattered.

Is there a Bath & Body Works live chat option?

Yep, there is. You can find it on their customer care page. It's usually faster than calling if you just have a quick question about your rewards or something. Way better than being on hold.

What's the fastest way to reach Bath & Body Works support?

Live chat. Definitely live chat for simple stuff. I once waited on the phone for twenty minutes just to ask if they could combine coupons, a question the chat bot answered in seconds before connecting me to a person who confirmed it. Don't waste your life on hold if you don't have to.

Do I need my account number to contact Bath & Body Works?

Not your account number, but your order number is key if it's about an online purchase. They can also look you up by your email or phone number for loyalty stuff. Just have something ready.

Can I email Bath & Body Works customer service?

Not really, you can't just send a normal email. It's so annoying. You have to use the contact form on their website, which feels like sending a message into the void, and then you wait a day or two for a response that might not even fully answer your question. I used it once to complain about a lotion that smelled like plastic and the reply I got was a generic apology with a link to their return policy.

Is there a Bath & Body Works mobile app for support?

Oh, there's an app, alright. And 'support' is a strong word. It mostly just links you to the same website options, like the live chat or the phone number. It's not some magic portal to faster help, just a shortcut to the same waiting game.

What information should I have ready when calling?

Have your order number. Seriously, write it down. If you're calling about a specific product that arrived broken, like my 'Leaves' wallflower plug last fall, have the name of the item handy so you don't have to stumble through a description of it. It just makes you sound like you have your stuff together and they tend to solve your problem faster.

Can I get a price adjustment if an item I bought goes on sale?

Okay, so here's the deal. They have a 14-day price adjustment policy. If you buy something and it goes on sale within two weeks, you can contact them with your receipt or order number and they'll refund you the difference. A lot of people don't know that.

How to Contact Bath & Body Works Customer Service

Trying to get in touch with Bath & Body Works can feel like a hassle, especially when you're dealing with common issues like problems with online orders or missing rewards points. It's that time of year when everyone on TikTok is debating whether 'Pumpkin Pecan Waffles' or 'Sweater Weather' is the superior fall candle, and the last thing you need is a customer service headache. Luckily, you have several ways to reach them, including by phone, live chat, a contact form on their website, and even through social media channels like Facebook, Instagram, and X. For official information, it's always best to start at the source: Visit Bath & Body Works. This guide will walk you through the best ways to get the help you need.

Last Edited on 09 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Bath & Body Works

Here's a quick breakdown of the best ways to contact Bath & Body Works customer service, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-877-832-9272 (8am - 12am ET)	Urgent issues, complex order problems, filing a formal complaint.
Live Chat	Via their website (8am - 12am ET)	Quick questions, order status checks, rewards account issues.
Contact Form	Via their website (24/7)	Non-urgent issues, detailed feedback, when you have documentation to reference.
Social Media	Facebook, Instagram, X	Public feedback, quick questions, getting a general response.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a complicated problem.

Department	Phone Number	Hours (Timezone)
Main Customer Care	1-877-832-9272	8:00 am - 12:00 am ET

📧 Email Support

Bath & Body Works uses a contact form on their website instead of a direct support email. You fill out the form, and they email you back.

Purpose	Email	Notes
General Inquiries	Website Contact Form	Average response time is typically 24-48 hours.

💬 Live Chat or Website Bot

This is often the fastest way to get answers for simple questions.

Where to access: You can find the Live Chat option on the Customer Care page of their website.
Types of problems it handles: It's great for order status updates, questions about promotions, and issues with your loyalty account.
Escalation: The chat usually starts with a bot, but it will escalate you to a human representative if it can't solve your problem.

📱 In-App Support

Platform: The Bath & Body Works app is available for both iOS and Android.
Steps to contact: Inside the app, you can usually find a 'Help' or 'Customer Care' section in the main menu or your account settings. This will typically link you to the same Live Chat and phone number options available on the website.

⏱️ Estimated Response Times from Bath & Body Works

Method	Expected Wait Time
Phone	5-20 minutes
Email (Contact Form)	24-48 hours
Chat	Under 5 minutes
App	Same as Chat/Phone

🔍 Tips to Reach Support Faster from Bath & Body Works

Call during off-peak hours. Try calling right when they open (8 am ET) or during midday on a weekday to avoid the longest waits.
Use the Live Chat for simple questions. It's almost always faster than waiting on hold on the phone.
Have your information ready. Don't wait until they ask for it. Have your order number and email pulled up before you connect.

Before You Call: What to Have Ready

Seriously, don't get stuck on hold just to be told you need your order number. Before you even dial, grab your order confirmation email. Make sure you have your order number and the email address you used to place the order handy. If it's about a specific product, know the name of it. Trust me, it makes the whole process way less painful.

Where to Quickly Solve Problems with Bath & Body Works

Here are some of the most common topics Bath & Body Works customer service can assist with:

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Damaged or Missing Item	Phone Support (1-877-832-9272)	Take photos of the damaged items and the shipping box before you call. This can speed up the replacement process.
Rewards Points Not Showing Up	Live Chat	Have your loyalty account phone number or email ready. It's much faster than calling for simple account adjustments.
Can't Log In / Password Reset	Help Center (Self-Service)	This is always faster than contacting a human. Only call if the self-service tools on the website fail completely.
Filing a Formal Complaint	Phone Support (Ask for a Supervisor)	A phone call creates a clearer record of your issue. Make sure to note the date, time, and name of the representative you spoke with.

Additional Helpful Links for Bath & Body Works

For additional resources, check out the following links:

Frequently Asked Questions about Bath & Body Works Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.