What are Casey's General Stores customer service hours?

Their main phone line is open on weekdays. It's Monday through Friday, 8 AM to 5 PM Central Time. So, no weekend calls, which is a bit of a pain if your pizza order gets messed up on a Saturday night.

Is there a Casey's General Stores live chat option?

Nope. You'd think they would have one by now, but they don't. It's just the phone or the online contact form. So you can't quickly chat with someone while you're waiting for your tater tots to cook.

What's the fastest way to reach Casey's General Stores support?

Calling them is your best bet for speed. Just dial their main number. If your problem is with a specific order, like a messed-up pizza, calling the actual store you ordered from is a million times faster than trying to go through the corporate line. Seriously, the store manager can fix it right there.

Do I need my account number to contact Casey's General Stores?

You don't really have an 'account number.' What you need is the phone number you used to sign up for Casey's Rewards. That's how they find you. It's pretty much the key to everything, so have it ready unless you enjoy spelling out your name five times.

Can I email Casey's General Stores customer service?

Sort of. They don't list a direct email address, which is annoying. You have to use the 'Contact Us' form on their website, which basically sends them an email. I used it once to complain about a car wash code not working, and it took them about two days to get back to me with a generic 'we're looking into it' message before they finally sent a new code.

Is there a Casey's General Stores mobile app for support?

The app has a 'Contact Us' button, but don't get too excited. It's not some special in-app support channel. It just gives you the same phone number and a link to the same website contact form everyone else uses. It's more of a shortcut than a separate support system.

What information should I have ready when calling?

Have your stuff together first. Seriously. You'll need the phone number for your Rewards account, the location of the store you visited, and if it's about a specific purchase, the date and approximate time of the transaction because they will absolutely ask for all of it before they can even begin to look up your issue.

Why are my Casey's Rewards points not showing up?

This happens sometimes. First, wait 24 hours, because their system can be slow. If they're still missing, it's time to call. I had this happen after buying like $50 in gas, and the points just vanished into the ether; the phone rep said there was a known sync issue that day and had to manually add them to my account.

How to Contact Casey's General Stores Customer Service

Trying to get in touch with Casey's can feel like a hassle, especially when you're dealing with common frustrations like rewards program issues or problems with a fuel pump transaction. People online seem to run into those a lot. Whether you're trying to figure out why your free pizza slice isn't showing up or just need to talk to a human, there are a few ways to get it done. You can reach them by phone, through their online contact form, or by hitting them up on social media like Facebook or Twitter. It's almost as big a debate as whether their breakfast pizza is the best thing ever invented, a topic that seems to be constantly trending on TikTok. For official info, your best bet is always their main site: Visit Casey's General Stores.

Last Edited on 07 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Casey's General Stores

Here’s a quick breakdown of the best ways to get in touch with Casey's customer service.

Contact Method	Details & Availability	Best for...
Phone	(866) 922-0767, M-F 8 AM - 5 PM CT	Urgent issues, rewards account problems, and formal complaints.
Online Contact Form	Available 24/7 on their website	General questions, app feedback, non-urgent issues.
Social Media	Facebook, Twitter/X	Public comments, quick questions, sharing feedback.
Call the Store	Find number via Store Locator	Problems with a specific food order or in-store experience.

Customer Support Channels

a. 📞 Phone Support

This is the most direct way to speak with a person for corporate-level issues.

Department	Phone Number	Hours (Timezone)
Main Customer Support	(866) 922-0767	Monday – Friday, 8:00 AM – 5:00 PM (CT)

b. 📧 Email Support

Casey's uses an online contact form instead of a direct support email. You can find it on their 'Contact Us' page.

Purpose	Link	Notes
General Inquiries & Feedback	Online Contact Form	Expect a response within 1-3 business days.

c. 💬 Live Chat or Website Bot

Unfortunately, Casey's does not currently offer a live chat option on their website or in their app. You'll have to use the phone or contact form.

d. 📱 In-App Support

While there isn't a dedicated chat support feature in the app, you can find contact information easily.

Platform: iOS and Android
Steps to access: Open the Casey's app, tap the 'More' icon in the bottom right, then select 'Contact Us'. This will provide you with the main support phone number and a link to the website's contact form.

⏱️ Estimated Response Times from Casey's General Stores

Method	Expected Wait Time
Phone	5–20 minutes
Online Contact Form	1–3 business days
App	Same as Phone or Online Form
Social Media	A few hours to a business day

🔍 Tips to Reach Support Faster from Casey's General Stores

Call early: Try calling right when they open (around 8 AM Central Time) to avoid midday queues.
Go local: If your issue is about a pizza order or something that happened at a specific location, call that store directly. It's much faster.
Have your info ready: Don't make them wait while you search for details. Have your account info and transaction details handy.

Before You Call: What to Have Ready

Don't get stuck on hold just to be told you're missing information. Before you even dial, make sure you have your Casey's Rewards phone number and the details of your purchase, like the store location and time. Trust me, they're going to ask for it right away.

[[required-info-1]]: The phone number associated with your Casey's Rewards account.
[[required-info-2]]: The order number if it's about an online or app purchase.
[[required-info-3]]: The store location, date, and approximate time of your visit or transaction.

Where to Quickly Solve Problems with Casey's General Stores

Different problems have different solutions. Here’s a guide to getting your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Missing Rewards Points	Phone Support ((866) 922-0767)	Points can sometimes take 24 hours to appear. Check your app again after a day before calling. Have your account phone number ready.
An Incorrect Pizza Order	Call the specific store directly	This is way faster than corporate. The store manager can usually fix it on the spot with a refund or a new pizza.
The Mobile App is Glitching	Online Contact Form	Be super specific. Mention your phone model (e.g., iPhone 15) and what you were trying to do. A screenshot is very helpful.
A Problem at the Fuel Pump	Phone Support ((866) 922-0767)	Note the pump number, the exact time, and the amount. This helps them find the transaction log much faster.

Additional Helpful Links for Casey's General Stores

For additional resources, check out the following links on the official Casey's website:

Frequently Asked Questions about Casey's General Stores Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.