Trying to get in touch with Farfetch can feel like a mission, especially when you're just trying to figure out where that sneaker order is, a problem many people on Trustpilot seem to have, along with delayed refunds. It's almost as frustrating as seeing that one-of-a-kind Jacquemus bag you were eyeing sell out right after you got paid. Don't worry, we've got the details. You can reach them by phone, through their website's contact form, or by hitting them up on social media. Before you dive in, their official site is Visit Farfetch.
Different Ways to Contact Farfetch
Here’s a quick breakdown of the best ways to get the help you need from Farfetch, depending on your issue.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | +1 646 791 3768 (Available 24/7) | Urgent issues, like canceling an order or a major delivery problem. |
| Email / Contact Form | Via their website's Help Center | Non-urgent questions, providing photos of damaged items, or creating a paper trail. |
| Social Media | Twitter/X: @Farfetch, Instagram: @farfetch | Public complaints or quick, general questions. Don't expect detailed account support here. |
Customer Support Channels
Let's dig into the specifics for each contact method.
📞 Phone Support
This is your most direct line for immediate help. Since they operate 24/7, you can call whenever, which is a nice perk.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Customer Service | +1 646 791 3768 | 24 hours, 7 days a week |
📧 Email Support
Farfetch pushes you towards their online contact form instead of a direct email address. It gets the job done, but you'll have to wait.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Website Contact Form | Expect an automated confirmation immediately, but a real human response can take 1 to 2 business days. |
💬 Live Chat or Website Bot
As of late, Farfetch doesn't have a persistent, easy-to-find live chat bubble on their site. Your best bet is navigating their Help Center, which might offer a chat option for specific issues, but it's not a guarantee. It mostly directs you to the phone number or the contact form.
📱 In-App Support
If you have the Farfetch app, you can access support directly.
- Platform: iOS, Android
- Steps to access: Open the app, tap on your profile icon to go to 'My Account', then scroll down and select 'Help & Contact Us'. This will typically lead you to the same options as the website, like the phone number and contact form.
⏱️ Estimated Response Times from Farfetch
Patience is a virtue, especially when waiting for a response about a high-end purchase.
| Method | Expected Wait Time |
|---|---|
| Phone | 5–20 minutes (including hold time) |
| Email / Contact Form | 24–48 hours |
| Social Media | A few hours to a full day |
| App | Same as website (24-48 hours for form submissions) |
🔍 Tips to Reach Support Faster from Farfetch
- Call for urgent matters. If you need to cancel an order before it ships, the phone is your only real option.
- Use the contact form for documentation. If you have a damaged item, the form lets you attach photos, which is crucial.
- Have your details ready. Don't make them wait while you search for your order number. It just slows everything down.
Before You Call: What to Have Ready
Seriously, don't waste your time or theirs. Before you even think about dialing, make sure you have your order number and the email you signed up with right in front of you. Trust me, it's the very first thing they will ask for, and fumbling for it is just awkward for everyone.
Where to Quickly Solve Problems with Farfetch
Different problems require different tactics. Here’s a cheat sheet to get your issue resolved faster.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A delayed refund | Phone Support (+1 646 791 3768) | Phone agents can often see the status of a refund in real-time. Have your return tracking number handy. |
| A damaged or incorrect item | Email / Contact Form | This is the best way to submit photographic evidence. Be detailed in your description of the damage. |
| Order tracking or delivery status | The Farfetch App or Website | This is almost always faster than contacting a human. Only call if the tracking hasn't updated in several days. |
| Filing a formal complaint | Phone Support (Ask for a manager) | A phone call ensures your complaint is logged immediately and gives you a better chance of speaking to someone with authority. |
Additional Helpful Links for Farfetch
For more direct help, these links might save you a phone call:
Frequently Asked Questions about Farfetch Customer Service
What are Farfetch customer service hours?
Is there a Farfetch live chat option?
What's the fastest way to reach Farfetch support?
Do I need my account number to contact Farfetch?
Can I email Farfetch customer service?
Is there a Farfetch mobile app for support?
What information should I have ready when calling?
Can I complain about a specific boutique through Farfetch?
