What are Arhaus customer service hours?

They're open pretty much all the time. The main line is available from 8 am to midnight Eastern Time, seven days a week. So you have a huge window to call.

Is there a Arhaus live chat option?

Yes, but good luck finding it sometimes. It's supposed to be a little chat bubble on the bottom right of their website, but I swear it disappears during peak hours when you actually need it most. It's great for quick questions about product dimensions if you can get it to pop up, but for a serious issue, you're probably better off just calling.

What's the fastest way to reach Arhaus support?

Phone. Just call them. Don't bother with the email form if your delivery is missing or something is broken, you'll be waiting for days. Get on the phone first thing in the morning, like right at 8 am ET, to avoid the worst of the hold music.

Do I need my account number to contact Arhaus?

Your order number is what really matters. They'll almost always ask for that first.

Can I email Arhaus customer service?

You can, but it feels like sending a message into the void. They have a contact form on their site and an email, shop@arhaus.com, which is mostly for online order questions. I sent photos of a damaged table leg through the form once and didn't get a reply for three whole days, by which time I had already called them twice and gotten a replacement process started. It's fine for non-urgent things, I guess.

Is there a Arhaus mobile app for support?

Nope, Arhaus doesn't have an app for shopping or support. You have to use their website or just call them the old-fashioned way.

What information should I have ready when calling?

Oh, you'll want the whole file. Definitely have your order number, the email you used to place the order, and your shipping address ready to go. If you're calling about a damaged item, which seems to be a common theme, have your phone ready to email them pictures while you're on the call because they will absolutely ask for photographic evidence, as if the giant crack in my new media console was something I just imagined for fun.

How do I track my Arhaus order?

They send you a tracking link in your shipping confirmation email. You can also go to their website, find the 'Track Your Order' link at the bottom of the page, and enter your order number and billing zip code. It's pretty standard.

How to Contact Arhaus Customer Service

Trying to get in touch with Arhaus can feel like a real project, especially when you're dealing with common frustrations like delayed deliveries or damaged items, which people seem to talk about a lot online. It's one thing to get that perfect 'coastal grandmother' aesthetic going, but another thing entirely when the centerpiece sofa arrives with a flaw. Don't worry, you have options. You can reach them by phone, live chat, or through their online contact form to get things sorted out. For the most direct information, it's always best to check their official site at www.arhaus.com.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Arhaus

Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to contact Arhaus depending on your issue.

Contact Method	Details & Availability	Best for...
Phone	1.866.427.4287 Mon - Sun: 8 am - 12 am ET	Urgent issues, delivery problems, damaged items, complex order questions.
Live Chat	Available on the Arhaus website during business hours.	Quick product questions, order status updates, simple inquiries.
Email / Contact Form	`[email protected]` or via the website's contact form.	Non-urgent issues, providing documentation or photos, creating a paper trail.
Social Media	Facebook, Instagram	Public feedback, general questions. Not ideal for specific order issues.

Customer Support Channels

a. 📞 Phone Support

Calling is often the most direct way to get a resolution for significant problems.

Department	Phone Number	Hours (Timezone)
Customer Service	1.866.427.4287	Mon - Sun: 8 am - 12 am (ET)

b. 📧 Email Support

Good for when you need to send pictures or want a written record of your conversation.

Purpose	Email	Notes
General Inquiries	`[email protected]` / Website Form	Average response time is typically 1-2 business days.

c. 💬 Live Chat or Website Bot

Where to access: Look for the chat icon in the bottom-right corner of the Arhaus website.
Steps to access: Click the icon and fill in your name and email to start a conversation.
Types of problems it handles: It's best for simple questions like checking order status, asking about product availability, or clarifying return policies.
If it escalates to humans: Yes, the chat connects you with a live representative during business hours.

d. 📱 In-App Support

Arhaus does not currently offer a mobile app for shopping or customer support. All contact must be made through their website or by phone.

⏱️ Estimated Response Times from Arhaus

Method	Expected Wait Time
Phone	5-30 minutes, can be longer during peak sales events.
Email	24-48 business hours.
Chat	2-10 minutes.
App	Not Applicable.

🔍 Tips to Reach Support Faster from Arhaus

Call early: Try calling right when their lines open at 8 am ET to beat the queue.
Use Live Chat for simple things: For a quick question about stock or shipping, the live chat is usually faster than waiting on hold.
Have your details ready: Don't start the call searching for your order number. Have it in front of you.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even dial, make sure you have your order number and the email address you used for the purchase handy. Trust me, it's the first thing they'll ask for. If you're calling about a damaged or defective item, save yourself a headache and take clear photos of the problem beforehand, because they will definitely ask you to email them over.

Where to Quickly Solve Problems with Arhaus

Here’s a guide to getting the right help for the most common issues.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Damaged or Defective Item	Phone Support (1.866.427.4287)	Take photos of the damage from multiple angles before you call. The agent will likely ask you to email them while you're on the phone to start the claim process immediately.
Delivery Delays or Scheduling	Phone Support	This is too time-sensitive for email. Calling lets you speak directly with someone who can check logistics and potentially reschedule your delivery window.
Checking Order Status	Live Chat	This is the fastest method. A chat agent can pull up your order status in seconds without you having to wait on hold.
A Billing Question	Phone Support	For anything involving money, a direct conversation is best. Have your credit card statement handy if there's a specific charge you're disputing.
Filing a Formal Complaint	Phone Support (Ask for a Manager)	Start with a regular agent, but if you aren't getting a resolution, politely ask to be escalated to a manager or supervisor to ensure your complaint is properly documented.

Additional Helpful Links for Arhaus

For more information or self-service options, these links might help:

Frequently Asked Questions about Arhaus Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.