Arhaus is a premium American furniture and home décor retailer known for handcrafted, sustainably sourced pieces. When a $4,000 sofa arrives damaged or a delivery gets pushed back three months, you need answers fast. The most common reasons customers reach out include delayed or damaged deliveries and billing disputes, both of which appear repeatedly across BBB complaint filings, where Arhaus has logged over 300 complaints in the last three years. Trustpilot shows a 2.4-star average across roughly 500 reviews. You can reach Arhaus by phone, email, live chat, or social media. Visit Arhaus at https://www.arhaus.com.
Best Ways to Contact Arhaus
Here is a quick-reference table of every confirmed contact channel Arhaus offers. Use this to pick the right path before you waste time on the wrong one.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 866-427-4287, Mon–Fri 9 AM–8 PM ET, Sat 9 AM–6 PM ET | Urgent issues, delivery disputes, billing escalations |
| Live Chat | Available at arhaus.com (bottom-right widget), same hours as phone | Quick questions, order status, product inquiries |
| customercare@arhaus.com, response within 2–5 business days | Non-urgent issues, formal written complaints | |
| Social Media | @Arhaus on Instagram and Facebook | Public visibility, quicker informal responses |
| Help Center | arhaus.com/customer-care | Self-service FAQs, care guides, store locator |
Contact Channels in Detail
Each channel below is verified. Follow the steps for the one that fits your situation best.
1 📞 Arhaus Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Customer Care | 866-427-4287 | Mon–Fri 9 AM–8 PM, Sat 9 AM–6 PM |
| In-Store / Design | Contact your local store directly via arhaus.com/stores | Varies by location |
Call flow tips:
- When the automated menu picks up, say "representative" or press 0 to try to skip to a live agent.
- Have your order number ready before the system even asks. It will ask.
- User reports on Trustpilot suggest hold times spike on Monday mornings and the day after a holiday. Mid-week, mid-morning calls tend to move faster.
- If your issue involves a delivery dispute, say "delivery" clearly at the menu prompt. That routes you to a team with more authority to reschedule or issue credits.
2 📧 Arhaus Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | customercare@arhaus.com | 2–5 business days |
| Formal Complaints | customercare@arhaus.com | 3–5 business days |
Tips for a faster reply:
- Subject line format that works: "Order #[XXXXX] – [Issue Type] – [Your Last Name]". Vague subjects like "Question" get deprioritized.
- In the body, include your order number, the item name, purchase date, and a one-paragraph description of the problem. Attach photos if the issue is physical damage.
- Known delay pattern: emails sent Friday afternoon often do not get a first response until the following Tuesday. Send early in the week if timing matters.
3 💬 Arhaus Live Chat
Where to access: arhaus.com (look for the chat bubble in the bottom-right corner of the page)
Steps to start a chat:
- Go to arhaus.com on a desktop or mobile browser.
- Click the chat icon in the bottom-right corner of the screen.
- Enter your name and email address when prompted.
- Type a brief description of your issue to get routed correctly.
- If the bot cannot resolve your issue, type "agent" or "speak to a person" to request a human.
What it handles well: Order status, product availability, store hours, basic care questions.
Escalation: The chat widget does connect to live agents during business hours. Outside those hours, it defaults to a bot that can log a callback request.
4 📱 Arhaus In-App Support
Arhaus does not currently offer a dedicated standalone mobile app with in-app support on iOS or Android as of early 2026. The mobile website (arhaus.com) is fully functional on mobile browsers and includes the live chat widget.
To access support on mobile:
- Open your mobile browser and go to arhaus.com.
- Scroll to the bottom of the page or look for the chat bubble.
- Tap the chat icon to start a live chat session.
- For phone support, tap the phone number listed on the Contact Us page to dial directly.
Complex issues like delivery rescheduling or damage claims are better handled by phone rather than mobile chat, based on user reports.
Estimated Response Times from Arhaus
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 10–30 minutes on hold during peak hours; under 10 minutes mid-week mornings |
| 2–5 business days | |
| Live Chat | 5–15 minutes to reach a human agent during business hours |
| Mobile Web Chat | Same as live chat during hours; bot only after hours |
Based on patterns reported on Trustpilot and PissedConsumer, Monday mornings and the period right after major sales events (like holiday promotions) are the worst times to call. If you can wait until Tuesday or Wednesday between 10 AM and noon ET, you will likely get through faster. The live chat bot has a known quirk where it loops back to FAQ suggestions instead of escalating. If that happens, type the word "agent" directly and it should break the loop.
Before You Call: What to Have Ready
Seriously, do not pick up the phone without these. You will get asked for all of them, and scrambling mid-call while on hold is its own special kind of frustrating.
- Your order number. This is the single most important thing. It is in your confirmation email or on your Arhaus account page. No order number means the agent has to look you up manually, which adds time.
- The email address on your account. They will verify your identity with it. If you used a different email when you ordered, dig that one up first.
- Your most recent transaction date or invoice. For billing disputes especially, having the exact charge date and dollar amount ready saves you from being put on hold a second time while the agent pulls records.
- Photos or documentation of the issue. If your furniture arrived damaged or the wrong item showed up, have photos on your phone or desktop before you call. Agents can ask you to email them during the call, and having them ready speeds that up.
- A pen and something to write on. Get the agent's name and any case or ticket number they give you. If you have to call back, that reference number is the difference between starting over and picking up where you left off.
Tips to Reach Arhaus Support Faster
- Call Tuesday through Thursday between 10 AM and noon ET. This is consistently the lowest-traffic window based on user reports. Mondays are brutal. Friday afternoons are a gamble.
- Use live chat for order status questions. It is faster than phone for anything that does not require a supervisor or a credit. You also get a written transcript, which is useful if you need to escalate later.
- Say "representative" at the phone menu immediately. Do not navigate the full menu tree. Saying the word out loud or pressing 0 often shortcuts to the queue.
- Ask for a supervisor if you have already called once about the same issue. Frontline agents have limited authority on delivery credits and damage replacements. A supervisor can often approve things the first agent could not.
- Desktop beats mobile for live chat. The chat widget on desktop loads more reliably and does not time out as quickly as it does on some mobile browsers.
- Email with a clear subject line and your order number in the first sentence. Agents triaging inboxes skip past vague emails. A specific subject line gets your ticket categorized and assigned faster.
Where to Quickly Solve Common Arhaus Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Phone support | Have the charge date and exact amount ready. Phone agents have the most authority to issue credits or corrections. |
| Damaged furniture on delivery | Phone (ask for the delivery or claims team) | Call within 24–48 hours of delivery. Document everything with photos before the delivery crew leaves if possible. |
| Delayed or missing delivery | Phone or live chat | Live chat can pull order status quickly. Call if you need to reschedule or escalate to a manager. |
| Wrong item delivered | Phone support | This requires a replacement order to be created. Live chat can confirm the error but usually cannot process the swap. |
| Product care or assembly question | Help Center (self-service) | arhaus.com/customer-care has care guides by material. Only call if the guide does not cover your specific piece. |
| Filing a formal complaint | Phone (ask for a supervisor) or email | A phone call with a supervisor creates a clearer escalation record. Follow up in writing via email to document the resolution. |
| Store pickup or in-store order issue | Contact your local store directly | Use the store locator at arhaus.com/stores to get the direct number for your location. Faster than routing through main customer care. |
Additional Helpful Links for Arhaus
- Help Center: https://www.arhaus.com/customer-care
- Start Live Chat: https://www.arhaus.com (chat widget, bottom-right corner)
- Contact Us Page: https://www.arhaus.com/contact-us
- Store Locator: https://www.arhaus.com/stores
- Report a Concern or Complaint: customercare@arhaus.com
- Trade Program (Design Professionals): https://www.arhaus.com/trade
- Cancel or Modify an Order: How to cancel Arhaus
Note: Arhaus does not currently offer a dedicated app on the App Store or Google Play. All digital support is handled through the mobile-optimized website.
How Pine AI Can Help You Contact Arhaus
Arhaus complaint volumes on BBB and PissedConsumer have stayed stubbornly high into 2026, with delivery delays and damage claims topping the list of unresolved issues. Customers report spending hours on hold only to get transferred, disconnected, or handed a non-answer.
Pine AI cuts that out entirely. The average customer saves 240 minutes of phone tree navigation by letting Pine handle it.
Step 1: Tell us your issue. Describe what went wrong with your Arhaus order. We will ask for a few account details to get started.
Step 2: Pine gets to work. We navigate the menus, wait on hold, and handle the back-and-forth. We do not just start the process. We finish it.
Step 3: Your issue is resolved. You get a confirmed result, not a case number and a "we'll follow up." Your time comes back to you.
No runaround. No retention scripts. Just a resolved issue.
Frequently Asked Questions about Arhaus
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