What are FlexShopper customer service hours?

Their phone lines are open pretty decent hours, actually. Monday to Friday they run from 9 AM to 10 PM Eastern Time. Weekends are a bit shorter, with Saturday being 9 AM to 7 PM and Sunday from noon to 6 PM. So you have a shot even after work, which is nice.

Is there a FlexShopper live chat option?

Yes, but good luck. It's one of those little pop-up bubbles on their website. Sometimes it connects you to a person fast, other times you're talking to a bot that keeps offering you links to the FAQ page even when you've typed 'human' three times. It exists, technically.

What's the fastest way to reach FlexShopper support?

Call them. Just call. Email takes forever and the chat can be a dead end. If you have an actual problem, especially with billing, pick up the phone during their off-peak hours, like right when they open or maybe mid-afternoon on a Tuesday. Don't wait until Friday at 5 PM.

Do I need my account number to contact FlexShopper?

Probably. Either that or the email address you used to sign up. It's standard stuff.

Can I email FlexShopper customer service?

You can, the address is help@flexshopper.com, but I wouldn't hold your breath for a quick reply if your issue is urgent. I sent an email once about a delivery mix-up, and it took them nearly three full days to get back to me with a generic response that didn't even solve the problem, asking for information I had already included in my first message. It's fine for non-urgent things, I guess.

Is there a FlexShopper mobile app for support?

Yep, they have an app for both iOS and Android. You can manage your account and payments there, and there's usually a 'Help' or 'Contact Us' section inside it. It's mostly just a portal to their email or chat, but it's convenient if you're not near a computer.

What information should I have ready when calling?

Okay, so definitely have your account info handy, like your email or account number. If it's about a specific order, you'll want that order number and maybe even the lease agreement number if you can find it. It just saves everyone a headache.

Can I cancel my lease early?

Oh, the million-dollar question. Yes, you can, but it's not always simple. They have an 'Early Purchase Option' which means you can pay it off, but don't expect to just return the item and walk away without paying a chunk of what you owe. I had to call twice because the first person I spoke to seemed to think I was trying to return a toaster I bought at Walmart, not a laptop I was leasing for a thousand dollars. You really have to read the fine print on your agreement for the exact terms.

How to Contact FlexShopper Customer Service

Trying to get in touch with FlexShopper? It can be a bit of a hassle, especially if you're dealing with common frustrations like unexpected billing issues or trying to figure out a return, which people online seem to mention a lot. Whether you're trying to get that new PS5 before the GTA VI chaos drops or just have a simple question, there are a few ways to reach them. You can call them, send an email, use their live chat, or try the mobile app. We've gathered all the contact details to hopefully make it a little less painful. You can always visit the official FlexShopper site for more info.

Last Edited on 11 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact FlexShopper

Contact Method	Details & Availability	Best for...
Phone	(855) 353-9289. Mon-Fri 9am-10pm ET, Sat 9am-7pm ET, Sun 12pm-6pm ET	Urgent issues, billing disputes, complex problems
Email	[email protected]	Non-urgent questions, creating a paper trail, sending documents
Live Chat	Available on their website during business hours	Quick questions, order status updates, simple inquiries
Social Media	FlexShopper on Facebook	Public complaints, general questions (response may be slow)

Customer Support Channels

📞 Phone Support

Department	Phone Number	Hours (Timezone)
Main Customer Service	(855) 353-9289	Mon-Fri: 9 AM - 10 PM (ET) Sat: 9 AM - 7 PM (ET) Sun: 12 PM - 6 PM (ET)

📧 Email Support

Purpose	Email	Notes
General Inquiries	[email protected]	Average response time is 24-48 business hours.

💬 Live Chat

Where to access: Look for the chat bubble icon on the bottom right of the FlexShopper website.
Steps to access: Click the icon and fill in your name and email to start a conversation.
Types of problems it handles: Best for simple questions about your account, application status, or how the service works.
Escalation: The chat often starts with a bot but can escalate to a human agent if the bot cannot resolve your issue.

📱 In-App Support

Platform: Available for both iOS and Android.
Steps to contact: Download the FlexShopper app, log in to your account, and navigate to the 'Help' or 'Account' section to find contact options.

Estimated Response Times from FlexShopper

Method	Expected Wait Time
Phone	5-20 minutes
Email	24-48 business hours
Chat	Under 5 minutes
App	Varies, often similar to email

Tips to Reach Support Faster from FlexShopper

Call during off-peak hours: Try calling early in the morning on a Tuesday or Wednesday to avoid long wait times.
Use the live chat for simple questions: It's often faster than the phone for quick status updates.
Have your details ready: Don't make them wait while you search for your information.

Before You Call: What to Have Ready

Look, don't waste your own time. Before you even think about calling, make sure you have your account number or the email you signed up with, and if it's about a specific product, grab that order number. Trust me, they're going to ask for it, and it's so much better than sitting on hold while you dig through your emails.

Where to Quickly Solve Problems with FlexShopper

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Unexpected Charge	Phone Support at (855) 353-9289	Have the date and amount of the charge ready. Phone agents can investigate billing issues most effectively.
Returning an Item	Phone or Email	Start the return process as soon as possible. Document everything and keep a record of your communication.
Checking Your Application Status	Live Chat or the Mobile App	This is the fastest way to get a quick update without waiting on hold.
Filing a Formal Complaint	Phone Support (Ask for a Supervisor)	A direct phone call is the best way to escalate a serious issue and ensure it gets attention from management.

Additional Helpful Links for FlexShopper

Frequently Asked Questions about FlexShopper Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.