What are Chewy customer service hours?

They're 24/7. Seriously. You can call them at 3 AM if you have a sudden panic about your cat's food order. They are always there.

Is there a Chewy live chat option?

Yep, there is. Just go to their website and look for the little blue chat bubble in the corner. It's usually the fastest way to get a simple question answered without having to actually talk to someone.

What's the fastest way to reach Chewy support?

Look, when my dog ran out of his special prescription food because I completely forgot to reorder, I needed help immediately, not in two business days. Their phone support is shockingly fast. I got a real person in under two minutes who helped me get an emergency shipment sorted out. Just call them.

Do I need my account number to contact Chewy?

You don't really have an 'account number.' They can find you with your email address or phone number, but the magic key is your order number. If you have a problem with a specific order, give them that number first. It saves so much time.

Can I email Chewy customer service?

You totally can. It's service@chewy.com. It's not the fastest method, obviously, but it's perfect if you need to send them something, like a picture of the giant hole your puppy chewed in the brand new dog bed they delivered yesterday. They usually get back within a few hours.

Is there a Chewy mobile app for support?

The app basically just connects you to the same support options as the website, like chat and phone. It's convenient, though. I find it easier to use the app to start a chat than to open my laptop, especially when my cat has decided the keyboard is his personal napping spot for the afternoon.

What information should I have ready when calling?

Please, for the love of all that is holy, have your order number ready. Don't be that person fumbling around, saying 'uhm, it was for the blue collar, I think I ordered it last Tuesday?' Just have the order number and the email address on your account ready to go. It makes the call about five times shorter.

How do I change my Autoship order?

The best way is to just log into your account on the website or app and go to 'Manage Autoship,' because you can see everything clearly and make changes that take effect right away. I tried to do it over the phone once and the agent seemed more confused than I was, so now I just stick to doing it myself online. It's much easier.

How to Contact Chewy Customer Service

Getting in touch with Chewy can feel urgent, especially when your pet's favorite food is on the line. Whether you're dealing with common frustrations like a delayed Autoship order or a mix-up with your pet's prescription, which many customers on the Better Business Bureau mention, there are several ways to get help. You can reach them by phone, live chat, or email. It seems like everyone and their dog (literally) is posting cute pet videos on TikTok, but when you actually need that 50-pound bag of kibble, a quick resolution is what matters most. This guide will walk you through the best ways to contact Chewy's support team. For direct access, you can always visit Chewy at https://www.chewy.com.

Last Edited on 07 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact Chewy

Contact Method	Details & Availability	Best for...
Phone	1-800-672-4399 (24/7)	Urgent issues, complex Autoship changes, or prescription questions.
Live Chat	Via Chewy.com (24/7)	Quick questions, order status, and simple problems.
Email	[email protected]	Non-urgent issues, sending photos of damaged items, or when you need a paper trail.

Customer Support Channels

📞 Phone Support

Department	Phone Number	Hours (Timezone)
Main Support	1-800-672-4399	24/7

📧 Email Support

Purpose	Email	Notes
General	[email protected]	Avg. response: 6–12 hours

💬 Live Chat or Website Bot

Where to access: Visit the 'Contact Us' or 'Help' section on the Chewy.com website. A chat bubble icon is usually visible in the bottom corner.
Steps to access: Click the chat icon and a window will pop up. You may interact with a bot first.
Types of problems it handles: Order tracking, return requests, account questions, and basic product inquiries.
If it escalates to humans: Yes, if the bot cannot resolve your issue, it will transfer you to a live customer service agent.

📱 In-App Support

Platform: iOS and Android.
Steps to contact support through the app: Open the Chewy app, go to the main menu, and select 'Contact Us.' This will give you options to call, start a live chat, or send an email directly from your device.

⏱️ Estimated Response Times from Chewy

Method	Expected Wait Time
Phone	< 5 minutes
Email	6–12 hours
Chat	< 2 minutes
App	Same as Chat/Email

🔍 Tips to Reach Support Faster from Chewy

Call during off-peak hours. Since they are 24/7, trying very late at night or early in the morning can mean no wait time at all.
Use the live chat feature on their website for nearly instant answers to simple questions.
Prepare your account details, like your email and order number, before you call or start a chat.

Before You Call: What to Have Ready

Don't waste your time. Before you call or start a chat, make sure you have your account email and the specific order number handy. Trust me, it's the first thing they will ask for, and having it ready makes everything go so much smoother. If your question is about a specific product, having the item name helps too.

Where to Quickly Solve Problems with Chewy

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Charge Question	Phone Support (1-800-672-4399)	Phone agents can review charges and process refunds or credits immediately. Have the date and amount of the charge ready.
Changing an Autoship Date or Item	Website/App Self-Service	This is way faster than calling. The 'Manage Autoship' section is easy to use and updates instantly. Only call if you run into a glitch.
A Damaged Item Arrived	Email or Live Chat	Use email so you can attach a photo of the damage. Chewy is known for quickly sending replacements without much hassle.
'Where is my order?'	Live Chat	The chat bot can pull up tracking info instantly. It's quicker than waiting for a human agent on the phone just to get a tracking number.
A Prescription Needs Vet Approval	Phone Support	A phone call is best for this because agents can contact your vet's office directly while you're on the line to sort things out.

Additional Helpful Links for Chewy

Frequently Asked Questions about Chewy Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.