Trying to get in touch with Finish Line can feel like a workout. Whether you're dealing with a delayed shipment for those new Jordans that everyone's talking about, finding a surprise charge on your account, or just trying to figure out why your order was canceled, you're not alone. Many customers on sites like the Better Business Bureau report frustrations with shipping and order issues. The good news is you have several ways to reach them, including by phone, a website contact form, and social media. Before you start, your best bet is to head over to the official Finish Line site to see if their FAQ has a quick answer.
Different Ways to Contact Finish Line
Here’s a quick breakdown of the best ways to get in touch with Finish Line, depending on what you need.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-888-777-3949. Mon-Fri 8am-10pm ET, Sat 8am-8pm ET, Sun 10am-6pm ET. | Urgent issues, order problems, and billing questions. |
| Live Chat | Available on their website. Starts with a bot, can escalate to a human during business hours. | Quick questions, order status checks, and technical website issues. |
| Contact Form | Available 24/7 via their Help Center page. | Non-urgent questions, detailed feedback, or when you need to provide documentation. |
| Social Media | @finishline on Twitter, Instagram, Facebook. | Public complaints, general questions, and getting a faster initial response. |
Customer Support Channels
📞 Phone Support
Calling is often the most direct way to solve a problem, especially if it's complicated.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Customer Care | 1-888-777-3949 | Mon-Fri: 8am-10pm, Sat: 8am-8pm, Sun: 10am-6pm |
📧 Email Support (Contact Form)
Finish Line uses a contact form on their website instead of a direct support email. You fill it out, and they email you back.
| Purpose | Link | Notes |
|---|---|---|
| General Inquiries | Contact Us Form | Expect a response within 24-48 hours. It's best for issues that aren't time-sensitive. |
💬 Live Chat
Their live chat is a good middle ground between a phone call and an email.
- Where to access: Look for the chat icon on the bottom right of the Finish Line website.
- Steps to access: Click the icon, and you'll start with a chatbot. Type "speak to an agent" to get connected to a person.
- Types of problems it handles: Great for order tracking, return questions, and simple product inquiries.
- Escalation: The bot can handle basic requests. If it can't help, it will transfer you to a live agent during their operating hours.
📱 In-App Support
If you use the Finish Line app, you can access support directly.
- Platform: iOS and Android.
- Steps to contact: Go to the 'Me' or 'Account' section in the app, then find 'Help Center' or 'Contact Us'. This usually links you to the same resources as the website.
⏱️ Estimated Response Times from Finish Line
Patience is key, but here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes, depending on call volume. |
| Email (Contact Form) | 24-48 hours. |
| Live Chat | 2-15 minutes for a live agent. |
| Social Media | A few hours for a public reply or direct message. |
🔍 Tips to Reach Support Faster from Finish Line
- Call early: Try calling right when their phone lines open in the morning to avoid the midday rush.
- Use the chat for simple stuff: If it's just an order status check, the chat bot is way faster than waiting on hold.
- Have your info ready: Don't wait for them to ask. Have your order number and email ready to go.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even think about dialing, make sure you have your order number and the email address you used to place the order. Trust me, it's the very first thing they will ask for, and it's a pain to search for it while they wait.
Where to Quickly Solve Problems with Finish Line
Different problems require different tactics. Here’s a cheat sheet to get your issue solved faster.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Tracking a delayed order | Live Chat | The bot can pull up your order status instantly with just the order number. No need to wait for a human. |
| A billing error or unknown charge | Phone Support (1-888-777-3949) | Phone agents have the authority to process refunds or adjustments immediately. Have the charge date and amount from your bank statement ready. |
| Starting a return | Help Center (Self-Service) | It's much faster to start the return process yourself online through your account's order history. Only call if you run into an error. |
| An order was canceled unexpectedly | Phone Support | This often happens with high-demand items. A phone agent can give you the specific reason, which is often related to stock or a payment verification issue. |
Additional Helpful Links for Finish Line
For more direct help, these links might save you a step:
Frequently Asked Questions about Finish Line Customer Service
What are Finish Line customer service hours?
Is there a Finish Line live chat option?
What's the fastest way to reach Finish Line support?
Do I need my account number to contact Finish Line?
Can I email Finish Line customer service?
Is there a Finish Line mobile app for support?
What information should I have ready when calling?
Why was my order canceled for no reason?
