What are Ashley Stewart customer service hours?

They are open seven days a week. The official hours are 9 AM to 9 PM Eastern Time, which is pretty generous, honestly. I called at 8:55 PM once, and the hold music was this surprisingly jazzy tune, but they picked up right before the system would have disconnected me at 9, so they stick to it.

Is there a Ashley Stewart live chat option?

Yes, and it's probably your best bet for quick questions. You find it on their website, but be prepared to talk to a bot first. The bot kept asking for my order number, which was the whole reason I was contacting them since I couldn't find the confirmation email, so I just typed 'speak to agent' a few times until it gave up and connected me.

What's the fastest way to reach Ashley Stewart support?

Calling them is fastest if you need to solve a real problem. Just call 1-833-427-4539. Don't even bother with email unless you're okay waiting a day or two for a reply, which feels like an eternity when you're waiting on a refund for that dress you needed for a wedding that's next weekend.

Do I need my account number to contact Ashley Stewart?

You don't need an 'account number', but you absolutely need your order number. It's the key to everything. Without it, they can try looking you up by email or phone number, but it just makes the whole process take twice as long.

Can I email Ashley Stewart customer service?

You can. The address is guestservices@ashleystewart.com. It's good if you need to send photos of a damaged item or have a long story to tell, but for a quick fix? It's not the way to go. Expect to wait a bit.

Is there a Ashley Stewart mobile app for support?

They have an app for shopping, but its support features are pretty basic. It mostly just links you back to the main website's help pages or gives you the phone number. So, it's not really a separate support channel.

What information should I have ready when calling?

Have your order number, the email you used for the order, and your billing zip code ready to go. If it's about a specific item, have the item name or number from the product page pulled up. The agent I spoke to once sounded so relieved when I had everything ready, she even helped me apply a coupon to a future order.

What's the deal with their return policy?

It can be a little confusing. You have 30 days to return most things, but items marked 'Final Sale' are exactly that, you can't return them. Also, you have to pay for return shipping unless the mistake was their fault, which is a bit of a bummer.

How to Contact Ashley Stewart Customer Service

Trying to get in touch with Ashley Stewart? You're not alone. Whether you're dealing with common frustrations like shipping delays or trying to figure out their return policy, getting a hold of a real person can feel like a mission. It seems like everyone is talking about embracing personal style lately, and it's great that brands are offering more options, but it doesn't help if you can't track your order. Don't worry, we've sorted through the options for you. You can reach them by phone, email, live chat, or even slide into their DMs on social media. For official info, you can always visit Ashley Stewart's website directly at www.ashleystewart.com.

Last Edited on 11 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Ashley Stewart

Here’s a quick breakdown of the best ways to get the help you need from Ashley Stewart, depending on your issue.

Contact Method	Details & Availability	Best for...
Phone	1-833-427-4539 (Mon-Sun, 9am-9pm ET)	Urgent issues, order problems, and billing questions.
Live Chat	Available on their website (Mon-Sun, 9am-9pm ET)	Quick questions, order status, and website help.
Email	[email protected]	Non-urgent issues, detailed complaints, providing documentation.
Social Media	Facebook, Instagram, X (Twitter)	Public complaints, getting a faster response when other channels fail.

Customer Support Channels

📞 Phone Support

Getting someone on the phone is often the most direct way to solve a problem.

Department	Phone Number	Hours (Timezone)
Main Customer Service	1-833-427-4539	9:00 AM - 9:00 PM (ET), 7 days a week

📧 Email Support

If your issue isn't time-sensitive, sending an email is a good way to have a written record of your conversation.

Purpose	Email	Notes
General Inquiries	[email protected]	Expect a response within 24-48 hours.

💬 Live Chat

For quick questions, the live chat on their website is a solid option.

Where to access: Look for the chat bubble icon on the bottom right corner of the Ashley Stewart website.
Steps to access: Click the icon, fill in your name and email, and start typing your question.
Types of problems it handles: The bot can handle basic questions about order status and returns. It can escalate you to a live agent during business hours for more complex issues.

📱 In-App Support

If you use the Ashley Stewart app, you can sometimes find support options there.

Platform: Available on iOS and Android.
Steps to contact: Typically, you can find a 'Help' or 'Contact Us' section within the app's main menu or under your account settings.

Estimated Response Times from Ashley Stewart

Patience is a virtue, but here’s what you can generally expect.

Method	Expected Wait Time
Phone	5-20 minutes, longer during peak sales
Email	24-48 hours
Live Chat	Under 5 minutes for an initial response
Social Media	A few hours to one business day

Tips to Reach Support Faster from Ashley Stewart

Call early: Try calling right when they open at 9 AM ET to avoid the midday rush.
Use the chat: For simple questions, the live chat is almost always faster than calling.
Have your info ready: Don't start the call or chat searching for your order number. Have it copied and ready to paste.

Before You Call: What to Have Ready

Seriously, don't waste your time. Before you even think about contacting them, make sure you have your order number and the email address you used to place the order. Trust me, it’s the very first thing they will ask for, and it's so frustrating to have to hang up and find it. Also, having your billing address handy can speed things up if you have a payment issue.

Where to Quickly Solve Problems with Ashley Stewart

Different problems require different tactics. Here’s a cheat sheet to get your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Tracking a delayed order	Live Chat	It's the fastest way to get a tracking update. You can easily copy and paste the tracking number they give you.
A problem with an item you received	Phone Support (1-833-427-4539)	An agent can process a return or exchange immediately and explain the steps. Be ready to describe the issue clearly.
A billing error or duplicate charge	Phone Support (1-833-427-4539)	Phone agents have the most authority to investigate charges and issue credits right away. Have the charge date and amount ready.
Starting a return	Help Center (Self-Service)	Their online portal is the intended way to start a return. Only call if the self-service tools fail or you have a unique situation.

Additional Helpful Links for Ashley Stewart

For more direct help, these links might save you a phone call:

Frequently Asked Questions about Ashley Stewart Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.