What are BJ's customer service hours?

They run on East Coast time. It's Monday to Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from noon to 6 PM. So, if you're on the West Coast, plan accordingly.

Is there a BJ's live chat option?

Yep, they have one. You can find it on their 'Contact Us' page during their business hours. It's a little icon at the bottom right of the page, but sometimes you have to wait a second for it to pop up, which is a bit annoying.

What's the fastest way to reach BJ's support?

Honestly, it depends. I tried calling about a double charge on my card and was on hold for 20 minutes listening to terrible music, but the live chat agent sorted it out in five minutes, even though they had to transfer me once to a 'billing specialist'. So for quick things, I'd say chat is your best bet.

Do I need my account number to contact BJ's?

You absolutely should have it. Sure, they can sometimes look you up by your phone number or email, but it's like trying to find your car in a giant parking lot without your keys. Just have the number ready.

Can I email BJ's customer service?

Not really. They push you to a web form on their site, which feels like sending a message into the void, and last time I used it for a question about a product warranty, the reply took three full days and just directed me back to a generic FAQ page on the website.

Is there a BJ's mobile app for support?

There is, and it's pretty useful for most things. The support section is buried a bit, though. You have to tap 'Account' in the main menu, then scroll all the way down past your orders and everything to find the 'Help Center' link.

What information should I have ready when calling?

Don't even bother calling without your membership number. Seriously. Also, have the email you signed up with and the last four digits of the credit card on file, because I once got stuck in a ridiculous verification loop with a rep who insisted my account didn't exist even though I was looking right at it online.

Can I cancel my membership by contacting customer service?

You can, but get ready for the hard sell. They will absolutely try to talk you out of it with some offer that's usually not that great. It's way less painful to just log into your account online, find the membership settings, and turn off auto-renew. Let it die a natural death.

How to Contact BJ's Customer Service

Trying to get in touch with BJ's can feel like a mission, especially when you're dealing with common headaches like surprise membership renewals or issues with an online order. According to customer complaints online, these are frequent frustrations. Luckily, you have a few ways to reach them, including by phone, live chat, and through their social media pages on Facebook and X (formerly Twitter). Whether you're trying to track down that viral patio set everyone's posting on Instagram or just fix a billing error, you can start by visiting the official BJ's website. This guide will break down the best ways to get a hold of a real person.

Last Edited on 13 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact BJ's

Here’s a quick rundown of the best ways to contact BJ's customer service, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	(800) 257-2588. Mon-Fri 9am-7pm ET, Sat 9am-6pm ET, Sun 12pm-6pm ET.	Urgent issues, complex billing problems, or filing a formal complaint.
Live Chat	Available on their website during business hours.	Quick questions, online order status, and technical support for the website.
Contact Form	Available 24/7 via the BJ's Help Center.	Non-urgent questions, feedback, or issues where you need to provide documentation.
Social Media	Facebook, X (Twitter)	Public complaints or getting a general response, but not for sharing private account info.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem, especially if it's complicated.

Department	Phone Number	Hours (ET)
Member Care	(800) 257-2588	Mon-Fri: 9am-7pm, Sat: 9am-6pm, Sun: 12pm-6pm

📧 Email Support

BJ's doesn't really advertise a direct support email. Instead, they guide you to their online contact form.

Purpose	Email	Notes
General Inquiries	Online Contact Form	This is their main channel for written communication. Expect a response in 1-3 business days.

💬 Live Chat

Their live chat can be a good way to avoid waiting on hold.

Where to access: Go to the BJ's 'Contact Us' page on their website.
Steps to access: Look for a 'Chat with us' button or icon, usually at the bottom of the screen. It only appears during their business hours.
Types of problems it handles: Best for simple questions about orders, product availability, and website navigation.
Escalation: The chat can escalate to a human agent if the bot can't solve your problem.

📱 In-App Support

Platform: Available for both iOS and Android.
Steps to contact support: In the app, tap on 'Account' in the bottom navigation bar. From there, scroll down and select 'Help Center' to find contact options.

⏱️ Estimated Response Times from BJ's

Method	Expected Wait Time
Phone	5-25 minutes, can be longer during peak times like holidays or midday.
Email/Contact Form	1-3 business days.
Live Chat	2-10 minutes during operating hours.
App	Varies, as it typically directs you to the same channels (chat or phone).

🔍 Tips to Reach Support Faster from BJ's

Call at weird times. Try calling right when they open or during the last hour before they close to avoid the lunch rush and after-work call spikes.
Use the live chat. For simple stuff, it's almost always faster than the phone.
Have your info ready. Don't be the person fumbling for their membership card while the agent waits. It just wastes everyone's time.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your Membership Number and the email you signed up with handy. If you're calling about a specific purchase, grab your most recent bill or order number. Trust me, they will ask for it, and it's so much less frustrating when you have it right there.

Where to Quickly Solve Problems with BJ's

Here are some of the most common topics BJ's customer service can assist with, and the best way to handle them.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Unrecognized Charge	Phone Support ((800) 257-2588)	Have the date and amount of the charge ready. Phone agents have the most power to issue immediate credits or investigate fraud.
An Issue with an Online Order	Live Chat	It's faster for tracking, and you can easily copy and paste the order number. They can check the status instantly.
Questions About Your Membership Renewal	Website Self-Service or Phone	This is often faster than contacting a human. Log into your account online first to manage auto-renewal. Only call if you can't figure it out.
Filing a Formal Complaint	Phone Support (Ask for a Supervisor)	A phone call creates a clearer record of your issue and gives you a better shot at escalation. Take notes on who you spoke to and when.

Additional Helpful Links for BJ's

For additional resources, check out the following links:

BJ's Help Center
Contact Us Page (for Live Chat and Form)
Membership Information
Track an Order

Frequently Asked Questions about BJ's Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.