What are Big Lots customer service hours?

They're open from 8 AM to 10 PM Eastern Time, every single day. So yeah, you can even call them on a Sunday if your new patio set arrives with a wobbly leg, which is pretty convenient.

Is there a Big Lots live chat option?

Nope. You'd think they would have one by now, but they don't. It's either the phone or their online contact form, which feels like sending a message into the void sometimes. I checked the site three times just to be sure, and there's no little chat bubble hiding anywhere.

What's the fastest way to reach Big Lots support?

Just call them. Seriously. Don't bother with the email form if your delivery driver just left a smashed box on your porch and you need a replacement before your weekend party; the phone is the only way you're going to get an immediate response.

Do I need my account number to contact Big Lots?

It helps, especially if you're a BIG Rewards member. But if you have the order number from your email confirmation, that's usually the golden ticket. They can look up everything with that.

Can I email Big Lots customer service?

Not directly, no. You can't just open your Gmail and fire off an email. You have to use the 'Contact Us' form on their website, where you fill out a bunch of boxes and then hope for the best, kind of like sending a message in a bottle but with slightly better odds of a response within two business days.

Is there a Big Lots mobile app for support?

The app is mostly for shopping and checking your rewards. You can find your order history there, which is useful, but to actually contact support, it just directs you back to the website or gives you the phone number. So, not really.

What information should I have ready when calling?

Have your order number. Trust me on this, you'll want your order number, the email you used for the purchase, and maybe even the item number of the product you're calling about because the last time I called, the rep asked for the SKU like I was supposed to have it memorized. It just saves everyone a headache.

Can I complain about a specific store experience?

Oh, absolutely. When you call the main customer service line, make sure you tell them it's about a specific store and have the city and state ready. They keep track of that stuff. It's way better than just leaving a bad review that the store manager might never see.

How to Contact Big Lots Customer Service

Trying to get in touch with Big Lots can feel like a treasure hunt, especially when you're dealing with common frustrations like delivery problems or issues with product quality, which people online seem to mention a lot. Whether you're trying to figure out where your order is or coordinating the pickup of that giant 12-foot skeleton that went viral on TikTok, you have a few options. You can reach them by phone, use their website's contact form, or hit them up on social media like Facebook or Twitter. For general info, your best bet is to start at the official Big Lots website.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact Big Lots

Here’s a quick breakdown of the best ways to get the help you need from Big Lots.

Contact Method	Details & Availability	Best for...
Phone	1-866-244-5687 (Daily, 8am - 10pm ET)	Urgent issues, order problems, and formal complaints.
Contact Form	Available on the Big Lots website	Non-urgent questions, providing documentation (like photos of a damaged item).
Social Media	Facebook, Twitter/X, Instagram	Quick questions, public feedback, and getting a company response on record.
Help Center	Big Lots Help Center	Finding answers to common questions yourself without waiting for a person.

Customer Support Channels

📞 Phone Support

This is often the most direct way to solve a problem with a person.

Department	Phone Number	Hours (Timezone)
Main Customer Care	1-866-244-5687	8am - 10pm (ET), Daily

📧 Email Support (via Contact Form)

Big Lots uses a contact form on their website instead of a direct support email. You fill out your details and your message, and they get back to you via email.

Where to access: Big Lots Contact Us Page
Average response time: Typically 1-2 business days.
Notes: This method is good for issues that aren't time-sensitive and allows you to explain your situation in detail.

⏱️ Estimated Response Times from Big Lots

Method	Expected Wait Time
Phone	5 - 30+ minutes (varies by call volume)
Email / Contact Form	24 - 48 business hours
Social Media	A few hours to one business day

🔍 Tips to Reach Support Faster from Big Lots

Call during off-peak hours: Try calling on a weekday morning right when they open to avoid long hold times.
Check the Help Center first: Your question might already be answered in their FAQ section, saving you a call.
Have your info ready: Don't wait until they ask. Have your order number and account details in front of you.

Before You Call: What to Have Ready

Don't waste your time on hold just to realize you need to go find an old email. Before you even dial, make sure you have your order number and the email you signed up with handy. If you're a BIG Rewards member, having your account number or phone number ready is also a good idea. Trust me, they will ask for it, and having it ready makes everything go smoother.

Where to Quickly Solve Problems with Big Lots

Different problems have different solutions. Here’s a guide to getting your issue handled efficiently.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A damaged or incorrect item was delivered	Phone Support (1-866-244-5687)	Take photos of the damage and the shipping box as soon as you notice it. The phone agent can process a return or replacement much faster.
A question about your BIG Rewards account	Website or Mobile App	You can check your points, rewards, and account status yourself. It's almost always faster than calling and waiting for a rep.
You can't find an item in your local store	Phone Support (Call the store directly)	The national customer service line won't have real-time local store inventory. Use the online store locator to get the direct number.
Filing a formal complaint about service	Phone Support (Ask for a supervisor)	A phone call creates a clear record and gives you a better chance of escalating the issue beyond the first line of support. Be polite but firm.

Additional Helpful Links for Big Lots

For more resources, check out these official links:

Frequently Asked Questions about Big Lots Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.