What are Converse customer service hours?

They're open pretty much all week. You can call or text them Monday to Friday from 8 AM to 9 PM Eastern Time, and on weekends, Saturday and Sunday, the hours are just a bit shorter, from 8 AM to 8 PM EST. I once tried calling at 8:59 PM on a Friday and actually got through, so they stick to it.

Is there a Converse live chat option?

Yep, they have one. Go to their help page. You'll see the little chat bubble icon pop up, usually in the bottom corner of the screen, but only during their business hours. It's the same schedule as their phone support.

What's the fastest way to reach Converse support?

Phone. Definitely the phone. Their chat can get backed up, and you'll be waiting for an agent who is probably juggling five other conversations at once. Just call them, get in the queue, and put it on speaker. It's the most direct path to a real person who can actually solve something.

Do I need my order number to contact Converse?

Yes. Have it ready. It's the first thing they'll ask for.

Can I email Converse customer service?

Not really, they don't just give out an email address. Instead, they push you through their website's contact form, which is basically the same thing but feels like you're sending your problem into a black hole. You'll get an automated confirmation, and then a real person responds... eventually.

Is there a Converse mobile app for support?

They have an app for shopping and designing shoes, but it's not really set up for customer support. It just directs you back to the website's help section. So, no, not in the way you're probably thinking. You're better off just using your phone's web browser.

What information should I have ready when calling?

Don't even think about calling until you have your order number, the email you used for the purchase, and your shipping zip code written down in front of you. Seriously. The agent I spoke to last week about my scuffed Chuck 70s wouldn't even talk to me until I recited my order number from memory like it was my social security number.

How do I start a return with Converse?

Oh, it's actually not too bad. You can start the whole process online through their returns portal on the website, you don't even have to talk to anyone if you don't want to. You just need your order number and email, and it will generate a shipping label for you to print out. I did it last month when I ordered the wrong size, and the whole thing took maybe three minutes.

How to Contact Converse Customer Service

Trying to get in touch with Converse? It can be a bit of a hassle, especially when you're dealing with common frustrations like tracking down an order or figuring out a return. Many people online seem to have issues with order status and return requests. Whether you're trying to figure out why your custom Chuck Taylors haven't shipped yet, a trend that's all over TikTok, or you just need a simple question answered, there are a few ways to reach them. You can contact Converse through their phone number, live chat, or social media channels. For official information, it's always best to start at the source: Visit Converse.

Last Edited on 13 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Converse

Getting help from Converse depends on what your issue is and how quickly you need an answer. Here’s a quick breakdown of the best ways to get in touch.

Contact Method	Details & Availability	Best for...
Phone / Text	1-800-428-2667 Mon-Fri, 8am-9pm EST Sat-Sun, 8am-8pm EST	Urgent issues, complex order problems, or filing a formal complaint.
Live Chat	Available on the Converse Help Center page during business hours.	Quick questions, technical website issues, and order status checks.
Contact Form	Available 24/7 via the Converse website.	Non-urgent inquiries, detailed feedback, or when you need to provide documentation.
Social Media	@Converse on X (Twitter)	Public complaints, general questions, and getting a faster initial response.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem. You can also text the same number for support.

Department	Phone Number	Hours (EST)
Main Customer Support	1-800-428-2667	Mon-Fri, 8am-9pm / Sat-Sun, 8am-8pm

📧 Email Support

Converse doesn't list a direct support email. Instead, they use a contact form on their website which routes your request to their customer service team.

Purpose	Link	Notes
General Inquiries	Contact Form	Expect a response within 1-2 business days.

💬 Live Chat

Their live chat is a solid option if you want to avoid a phone call. It's staffed by live agents during business hours.

Where to access: Go to the Converse Help Center and look for the chat icon in the bottom right corner.
Types of problems it handles: It's great for order lookups, questions about products, and help navigating the website.
Escalation: If the chat agent can't solve your problem, they can typically escalate it or provide you with a reference number for a follow-up.

⏱️ Estimated Response Times from Converse

Method	Expected Wait Time
Phone	5-20 minutes (hold time)
Email (Contact Form)	24-48 hours
Live Chat	2-10 minutes
Social Media	4-8 hours

🔍 Tips to Reach Support Faster from Converse

Call during off-peak hours. Try calling right when they open or during midday on a Tuesday or Wednesday to avoid longer waits.
Use the live chat for simple questions. It's often faster than waiting on hold for a minor issue.
Have your details ready. Don't make them wait while you search for your order number.

Before You Call: What to Have Ready

Don't waste your time. Before you call or start a chat, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it immediately. If it's about a specific charge, having your most recent bill or credit card statement with the transaction details will also speed things up.

Where to Quickly Solve Problems with Converse

Here are some of the most common topics Converse customer service can assist with:

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Checking an Order Status	Live Chat or the Online Order Status Tool	The online tool is instant. Only use chat if the tool isn't updating or seems wrong.
A Problem with a Return/Exchange	Phone Support (1-800-428-2667)	Phone agents have the most authority to process refunds or fix a return that's gone wrong. Have your tracking number for the return package ready.
A Defective or Poor Quality Item	Contact Form (with photos)	Start with the contact form so you can attach pictures of the defect. This creates a record and gives them all the info upfront.
Website Glitches / Can't Place Order	Live Chat	It's faster for technical issues, and you can easily describe what's happening on the screen. They can walk you through troubleshooting steps.

Additional Helpful Links for Converse

For additional resources, check out the following links:

Frequently Asked Questions about Converse Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.