What are Conn's customer service hours?

Their main customer service and credit department phone lines are typically open from 7 AM to 10 PM Central Time on weekdays and Saturdays, with slightly shorter hours on Sundays. Just remember that Central Time part if you're calling from a different coast.

Is there a Conn's live chat option?

Yep, they have one. It's that little blue chat bubble that usually pops up in the bottom-right corner of their website. It's pretty handy for quick questions when you don't feel like being on hold.

What's the fastest way to reach Conn's support?

Phone. Always the phone for anything urgent. I swear, I once tried their contact form for a simple question about my washing machine's warranty and didn't hear back for three days, by which point the small leak had become a small pond. Just call them.

Do I need my account number to contact Conn's?

You really should have it. They can sometimes look you up with your phone number or name, but it's a gamble and takes way longer. Having the account number ready is the one thing you can do to speed things up.

Can I email Conn's customer service?

Not directly. You have to use their website's contact form. It all goes into the same general queue, and last time I used it, the response I got was a generic template that didn't even answer my specific question about a charge on my statement. So, manage your expectations.

Is there a Conn's mobile app for support?

There's an app, but it's not really for support. It's mostly for checking your financing balance or making a payment, not for actually talking to a person. It will just have links that send you back to the website or give you the phone number to call.

What information should I have ready when calling?

You absolutely do not want to be that person fumbling through a stack of papers while the agent is waiting, especially if you've already been on hold for 20 minutes listening to the same terrible music loop. Have your account number, order number, and a clear, brief summary of your problem ready to go. It helps. A lot.

How do I file a warranty claim with Conn's?

Start by calling the main customer service number, but be prepared for them to try and transfer you at least once because the warranty department seems to operate in a completely different universe from their regular sales or credit teams. Have your original purchase receipt or order number handy.

How to Contact Conn's Customer Service

Trying to get in touch with Conn's HomePlus can feel like a hassle, especially when you're dealing with common frustrations like billing disputes or delivery issues, which pop up frequently in online reviews. Whether you're setting up a home theater for the next big movie premiere or just trying to figure out your financing, getting a straight answer is key. You can reach them by phone, live chat, or through their website's contact form. They are also active on social media platforms like Facebook and X (formerly Twitter). Before you dive in, it's always a good idea to check their official site for the latest information. Visit Conn's.

Last Edited on 12 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Conn's

Here’s a quick breakdown of the best ways to get in touch with Conn's, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	Multiple numbers for sales, credit, and support. Generally open 7 days a week.	Urgent issues, complex billing questions, and warranty claims.
Live Chat	Available on their website during business hours.	Quick questions, order status updates, and basic technical support.
Web Form	Available 24/7 via their 'Contact Us' page.	Non-urgent inquiries, providing detailed feedback, or when you need a paper trail.
Social Media	Active on Facebook and X (Twitter).	Public complaints, general questions, and getting a faster response when other channels fail.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem with Conn's, especially for financial or account-specific issues.

Department	Phone Number	Hours (Central Time)
Customer Service	(877) 358-1252	Mon-Sat: 7 AM - 10 PM, Sun: 8 AM - 7 PM
Credit & Payments	(800) 511-5750	Mon-Sat: 7 AM - 10 PM, Sun: 8 AM - 7 PM

📧 Email Support

Conn's directs most written inquiries through a contact form on their website rather than a direct email address. This helps them route your request to the right department.

Purpose	Email / Link	Notes
General Inquiries	Contact Us Form	Expect a response within 1-2 business days. Good for non-urgent matters.

💬 Live Chat or Website Bot

Their live chat is a solid option if you want to avoid waiting on hold.

Where to access: Look for a chat bubble icon on the bottom right corner of the Conn's website.
Steps to access: Click the icon and fill in your name and email to start a conversation.
Types of problems it handles: Best for order tracking, product questions, and simple account inquiries.
Escalation: The bot can handle basic queries, but you can request to be transferred to a live agent during business hours.

📱 In-App Support

The Conn's HomePlus app (available on iOS and Android) is primarily for managing your account and payments. While it doesn't have a dedicated support chat feature, it provides easy access to your account information and links to contact customer service through other channels.

⏱️ Estimated Response Times from Conn's

Method	Expected Wait Time
Phone	5-20 minutes (hold times vary)
Email / Web Form	24-48 business hours
Live Chat	2-10 minutes
App	N/A (links to other channels)

🔍 Tips to Reach Support Faster from Conn's

Call early: Try calling right when their phone lines open in the morning to avoid the midday rush.
Use Live Chat: For simple questions, live chat is almost always faster than calling.
Have your info ready: Don't wait until they ask. Have your account number and order details in front of you.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even dial the number, make sure you have your account number and the phone number associated with your account handy. Trust me, it's the very first thing they'll ask for. If your issue is about a specific product or bill, grab the order number or the statement date too. It makes the whole process a lot less painful.

Where to Quickly Solve Problems with Conn's

Different problems require different approaches. Here’s a cheat sheet to get your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing or Financing Error	Phone Support (800-511-5750)	This is their specialty. Phone agents have the most authority to investigate charges and adjust your account directly. Have your statement ready.
A Damaged Delivery or Defective Product	Phone Support (877-358-1252)	Call immediately. The sooner you report it, the easier it is to arrange a return or repair. Take pictures of the damage beforehand.
A Warranty Claim	Phone Support (877-358-1252)	Ask to be directed to the warranty or service department. This can sometimes require a transfer, so be patient.
Checking an Order Status	Live Chat or the Website	This is much faster than calling. The website has a 'Track My Order' page that gives you the same info an agent would.

Additional Helpful Links for Conn's

For more self-service options, these links might save you a phone call:

Frequently Asked Questions about Conn's Customer Service

Chat with Pine for free!

Ask Pine a question

270 minutes saved on average

93% success rate on negotiation

$3+ million saved for consumers

Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.