Conn's HomePlus is a specialty retailer selling furniture, appliances, and electronics across the southern United States, and it also offers in-house financing that trips up a surprising number of customers. Billing disputes and delivery problems are the two most common reasons people reach out, a pattern backed by over 1,400 complaints filed with the BBB in the last three years and a 1.3-star rating on Trustpilot across hundreds of reviews. PissedConsumer users rate Conn's customer service at roughly 1.6 out of 5. You can reach Conn's by phone, live chat, email, social media, or in-store. This guide walks you through every option. Visit Conn's at conns.com.
Here is a quick-reference table of every confirmed contact channel. Use this to pick the right path before you spend time on hold.
| Contact Method |
Details & Availability |
Best For |
| Phone |
1-877-358-1252, Mon–Sat 8am–8pm CT, Sun 10am–6pm CT |
Billing disputes, delivery issues, escalations |
| Live Chat |
Available at conns.com (bottom-right widget), same hours as phone |
Quick questions, order status |
| Email |
Via online contact form at conns.com/contact-us |
Non-urgent issues, formal written complaints |
| Social Media |
@ConnsHomePlus on Facebook and Twitter/X |
Public complaints, fast acknowledgment |
| In-Store |
Locations listed at conns.com/stores |
Returns, exchanges, financing questions |
| Help Center |
conns.com/help |
FAQs, self-service, account management |
Every channel above has been confirmed through Conn's official website. Email response times tend to run 3–5 business days, so if your issue is time-sensitive, phone or chat will serve you better.
Each channel below includes step-by-step guidance so you are not guessing once you get there.
Estimated Response Times from Conn's
| Contact Method |
Expected Wait Time |
| Phone |
10–30 minutes on hold (longer on Mondays and post-holiday) |
| Email / Web Form |
3–5 business days |
| Live Chat |
5–15 minutes to reach a live agent during business hours |
| In-App |
Immediate for self-service; routes to phone/chat for live help |
A few patterns worth knowing: multiple BBB and PissedConsumer complaints from 2024 and 2025 mention hold times exceeding 45 minutes during peak periods, particularly around the first of the month when financing payments are due. If you need to dispute a charge, calling Tuesday through Thursday between 9am and 11am CT gives you the best shot at a shorter wait. The live chat bot has a known habit of looping through FAQ suggestions before offering a human, so typing "agent" early saves you a few minutes of frustration.
Before You Call: What to Have Ready
Do not waste your time sitting on hold without this stuff pulled up first. Conn's agents will ask for all of it, and if you have to go digging mid-call, you risk getting disconnected and starting over.
- Your account number. Find it on any billing statement, in the Conn's app under "My Account," or in your original purchase confirmation email. This is the first thing they ask for.
- The email address and phone number on your account. Conn's uses these to verify your identity. If you have changed your number or email since opening the account, have both the old and new versions ready.
- Your most recent statement or transaction date and amount. If you are calling about a billing issue, know the exact charge you are disputing before you dial. Vague descriptions slow everything down.
- Order or delivery confirmation number (if applicable). For delivery problems or damaged items, this number lets the agent pull up your order instantly instead of searching by name.
- A pen and paper, or a notes app. Write down the agent's name, the date and time of the call, and any case or reference number they give you. You will want this if you need to follow up.
Tips to Reach Conn's Support Faster
These are based on real complaint patterns from BBB filings, PissedConsumer reviews, and Reddit threads about Conn's customer service.
- Call mid-week, mid-morning. Tuesday through Thursday between 9am and 11am CT consistently shows shorter hold times based on user reports. Avoid Monday mornings and the days around the first of the month.
- Say "representative" or press 0 early. The automated phone menu at 1-877-358-1252 responds to voice commands. Saying "representative" at the first prompt sometimes bypasses the full menu tree.
- Use live chat for order status, phone for billing. Chat agents can pull up order information quickly, but they do not have the same authority as phone billing agents to issue credits or modify payment plans.
- Ask for a supervisor if you hit a wall. If a front-line agent tells you something cannot be done and you believe otherwise, politely ask to speak with a supervisor or account manager. Several BBB complaints note that escalations produced results that initial agents said were not possible.
- Try desktop over mobile for live chat. A few users on Reddit have noted that the chat widget loads more reliably on a desktop browser than on a mobile browser. If the chat bubble is not appearing on your phone, switch to a laptop or desktop.
- Document everything. Conn's has a pattern of disputed communications noted in BBB complaints. Screenshot chat transcripts, note agent names, and save confirmation emails. If you need to escalate to the BBB or a state attorney general, this record is your evidence.
Where to Quickly Solve Common Conn's Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing error or unexpected charge |
Phone support |
Have the charge date and exact dollar amount ready. Billing agents have the most authority to issue credits or adjustments. |
| A damaged or missing delivery |
Phone support |
Call within 48 hours of the delivery window. Conn's delivery dispute windows are time-sensitive based on user reports. |
| Technical glitch or error on the website or app |
Live chat |
Faster than phone for tech issues. You can paste error messages directly into the chat window. |
| Can't log in or need a password reset |
Help Center (self-service) at conns.com/help |
Try the self-service reset first. Only call if the automated tool fails after two attempts. |
| Financing or payment plan question |
Phone (billing department) |
Ask specifically for the financing or billing team. General customer service agents may not have access to your financing account details. |
| Filing a formal complaint |
Phone (ask for a supervisor) + follow up in writing via the web form |
A phone call creates a verbal record. Following up with a written form submission creates a paper trail. Do both. |
| Scheduling or rescheduling a delivery |
Phone or live chat |
Chat is fine for rescheduling if your delivery is more than 48 hours out. For same-day or next-day changes, call directly. |
Additional Helpful Links for Conn's
All links below have been verified as live and accurate as of early 2026.
