What are Bark customer service hours?

Their live chat is generally available during standard business hours, think 9 AM to 8 PM Eastern Time on weekdays. But it's a bit of a moving target. Your best bet is to check their help page in the morning. Email, of course, is 24/7, but you'll be waiting for a reply during those same business hours.

Is there a Bark live chat option?

Yes. Go to their help center. It's there. You might have to click through a few articles before the little chat bubble icon decides to appear, but it exists.

What's the fastest way to reach Bark support?

Live chat, without a doubt, but only if you can catch them when they're not swamped. Don't even bother with email if your dog's Super Chewer toy just got shredded and you need a replacement before the couch becomes the next victim. I once waited 45 minutes in the chat queue just to ask about a shipping date, all while my puppy was giving me the side-eye. So, fast is relative. It's your best shot, though.

Do I need my account number to contact Bark?

They don't really use an 'account number.' What they will ask for, every single time, is the email address you used to sign up. So yes, have that ready unless you enjoy the back-and-forth game of 'Can you confirm your identity?' for ten minutes.

Can I email Bark customer service?

You can, the address is happy@bark.co. But be prepared to wait. Seriously. I sent an email about a double charge and it took them nearly three days to get back to me with a generic 'we're looking into it' response, by which time my bank had already started a dispute because I got impatient. It works, but it's not for anything you need solved this week.

Is there a Bark mobile app for support?

There's a BarkBox app, yeah. But for support? It mostly just kicks you over to the same help center website you'd use on your computer. It's not really a dedicated support channel within the app itself, more of a shortcut to the website.

What information should I have ready when contacting them?

Just have your stuff together. It's not that hard. You need the email address for your account and any relevant order number if it's about a specific box. If it's a problem with a toy, they're probably going to ask for a picture of the carnage, so I'd just take one beforehand to prove your little monster actually destroyed the 'indestructible' squeaky squirrel. Saves time.

Why can't I find a phone number for Bark?

Because there isn't one. They're one of those companies that decided phone support is too old-school, so they funnel everyone through email and live chat. It's frustrating, especially when you just want to talk to a person, but yelling at your screen won't make a phone number magically appear. I've tried.

How to Contact Bark Customer Service

Trying to get in touch with Bark can feel like trying to teach a cat to fetch. It's not always straightforward. Many users online, especially on sites like Trustpilot, mention common frustrations with billing disputes and the surprisingly tricky process of canceling a subscription. Whether you're dealing with a surprise charge or just trying to pause your dog's endless supply of toys, you have a few options. You can generally reach them through email, live chat on their website, or by poking them on their social media profiles like Instagram and X (formerly Twitter). It seems getting support is a bigger challenge than figuring out why every dog on TikTok is obsessed with those talking buttons. For official info, you can always visit Bark's website.

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Bark

Getting a hold of a human at Bark requires knowing where to look. They've streamlined their support into a few key online channels, so forget about looking for a phone number. Here’s a quick breakdown of your options.

Contact Method	Details & Availability	Best for...
Email	`[email protected]`	Non-urgent issues, billing disputes, detailed complaints.
Live Chat	Available via their Help Center, typically during business hours.	Quick questions, order tracking, simple account issues.
Social Media	Direct Message on Instagram (@barkbox) or X (@barkbox).	Public complaints, getting a faster initial response.

Customer Support Channels

📞 Phone Support

Let's get this out of the way first: Bark does not offer inbound phone support. You can't call them. This is a major point of frustration for many customers, but it means you'll have to use their digital channels.

📧 Email Support

Email is your best bet for issues that aren't time-sensitive but require a paper trail.

Purpose	Email	Notes
General Support	`[email protected]`	Average response time is 1-2 business days. Be sure to include your account email and any order numbers.
Press/Media	`[email protected]`	For media inquiries only, not for customer support.

💬 Live Chat or Website Bot

Their live chat is the fastest way to connect with a person, but it can sometimes be hard to find.

Where to access: Go to the Bark Help Center (help.bark.co).
Steps to access: You often need to click through a few help articles before the chat bubble icon appears in the bottom right corner.
Types of problems it handles: It's great for tracking an order, asking about a specific product, or resolving simple account questions.
Escalation: The bot will first try to answer your question with articles. If it can't, it will transfer you to a live agent during business hours.

📱 In-App Support

Bark does have a mobile app, but it's not a primary support channel.

Platform: iOS and Android.
Steps to contact: The app typically redirects you to the mobile version of the Help Center, where you can access the same live chat and email options.

⏱️ Estimated Response Times from Bark

Method	Expected Wait Time
Email	24 - 48 business hours
Live Chat	5 - 45 minutes (depending on queue)
Social Media	A few hours to a business day

🔍 Tips to Reach Support Faster from Bark

Use Live Chat: For anything urgent, try the live chat right when they open, typically around 9 AM ET.
Be Detailed: In your first message, whether it's email or chat, provide your account email, order number, and a clear, concise description of your problem.
Try Social Media: If you're not getting a response via email, a public post on X or Instagram can sometimes get their attention faster.

Before You Contact Support: What to Have Ready

Don't waste your own time. Before you even open that chat window, make sure you have your account email address and the order number for the box in question handy. Trust me, they will ask for it. If your issue is with a damaged toy, just go ahead and take a picture of it. Having everything ready turns a potential 20-minute chat into a 5-minute one.

Where to Quickly Solve Problems with Bark

Different problems have different solutions. Don't waste time sending an email for something you can fix yourself in 30 seconds.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Double Charge	Live Chat or Email (`[email protected]`)	Have the date and amount of the charge ready. Chat is faster for a quick confirmation, but email provides a better paper trail for disputes.
Canceling Your Subscription	Self-Service in Your Account	This is the number one complaint. Do it yourself through your account dashboard. Contacting support to cancel for you can be slow and frustrating.
A Missing or Late Box	Live Chat	An agent can look up the tracking information immediately and see what's going on.
A Destroyed Toy	Live Chat or Email	Be ready to send a photo of the destroyed toy. Bark has a good replacement policy for their Super Chewer line.

Additional Helpful Links for Bark

For more direct resources, here are some useful links:

Frequently Asked Questions about Bark Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.