What are DeLonghi customer service hours?

They stick to pretty standard business hours. It's Monday to Friday, 9 AM to 8 PM Eastern Time. So, no weekend help if your espresso machine decides to die on a Saturday morning, which is exactly when mine did.

Is there a DeLonghi live chat option?

Not really, no. They have a 'Product Assistant' bot that's basically a glorified search bar for their FAQ section, but a real human on chat? Good luck finding that. You're better off just using the phone or their email form.

What's the fastest way to reach DeLonghi support?

Phone. Just call them. Emailing takes days, and I once sent a message through their website form about a leaky water tank and didn't hear back for almost a week, by which point my kitchen counter was already starting to warp. Pick up the phone if you actually want a resolution this decade.

Do I need my account number to contact DeLonghi?

You don't really have an 'account number' like with a phone bill. What you absolutely need, though, is the model and serial number from the appliance itself. It's usually on a silver sticker on the bottom or back. Having that ready saves a ton of time.

Can I email DeLonghi customer service?

You can't just send an email to a simple address, that would be too easy. You have to go through the 'Contact Us' form on their website, fill out a bunch of fields, and then your message goes into their system. It works, eventually.

Is there a DeLonghi mobile app for support?

There's an app, but it's for controlling their smart appliances, not for customer support. It's a huge missed opportunity. You can't use it to file a ticket or chat with anyone, which is pretty frustrating when you're standing in front of the machine that the app is supposed to be controlling and it's just blinking at you menacingly.

What information should I have ready when calling?

Okay, listen up. Don't even think about calling until you have three things in your hand: the model number, the serial number, and your proof of purchase, especially if it's a warranty issue. I once spent ten minutes on hold only to be told to call back after I found my receipt from Amazon, which I then had to dig out of my email archives from two years ago.

How do I file a warranty claim with DeLonghi?

Filing a warranty claim is a process. You have to call them, there's no online form for it. They'll ask for your proof of purchase and the machine's serial number to verify it's still covered. Then they'll likely walk you through some troubleshooting steps you've already tried a dozen times before finally giving you instructions for repair or replacement.

How to Contact DeLonghi Customer Service

Trying to get in touch with DeLonghi can feel like a mission, especially when your fancy coffee machine stops working right before your morning caffeine fix. It's a common headache. Many people online mention issues with faulty coffee machines or trying to navigate warranty claims. Whether you're trying to master the perfect latte art that's all over TikTok or just need a simple repair, you've got a few options. You can reach them by phone, use their website's contact form, or even try pinging them on social media like Facebook or Instagram. Before you start, it's always best to head over to the official DeLonghi site to see the latest updates.

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact DeLonghi

Getting the right help depends on picking the right channel. Here’s a quick breakdown of the best ways to contact DeLonghi customer support.

Contact Method	Details & Availability	Best for...
Phone	1-800-322-3848 (Mon-Fri, 9am-8pm EST)	Urgent issues, warranty claims, and complex troubleshooting.
Website Contact Form	Available 24/7 on their official website.	General questions, non-urgent problems, and providing detailed information.
Social Media	Facebook, Instagram	Public feedback, general questions. Not ideal for sensitive account information.

Customer Support Channels

📞 Phone Support

This is often the most direct way to solve a problem, especially for warranty or repair issues.

Department	Phone Number	Hours (Timezone)
Main Customer Support	1-800-322-3848	Mon - Fri, 9am - 8pm (EST)

📧 Email Support

DeLonghi primarily uses a contact form on their website instead of a direct support email. This helps them track inquiries more effectively.

Purpose	Email	Notes
General Inquiries & Support	Website Contact Form	Expect a response within 2-3 business days.

💬 Live Chat or Website Bot

DeLonghi's site features a 'Product Assistant' bot. It's designed to help you find information or troubleshoot common issues by guiding you through FAQs and support articles. However, it does not typically escalate to a live human agent. For direct help, the phone or contact form is your best bet.

Estimated Response Times from DeLonghi

Patience is key, but here’s a general idea of what to expect.

Method	Expected Wait Time
Phone	5-20 minutes, can be longer during peak hours.
Email / Contact Form	2-3 business days.

Tips to Reach Support Faster from DeLonghi

Call during off-peak hours. Try calling right when they open (9 AM EST) or later in the afternoon to avoid the lunch rush.
Be prepared. Have all your information ready before you contact them. This makes the process smoother for everyone.
Use the website for simple questions. If you just need a manual or have a basic question, the product support section on their website is much faster than waiting for a person.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even dial the number, make sure you have a few things handy. Trust me, the support agent will ask for the model number and serial number of your appliance, so find that little sticker on the bottom or back of the machine first. It's also a good idea to have your proof of purchase, like a receipt or order confirmation, ready to go, especially if you think it's a warranty issue.

Where to Quickly Solve Problems with DeLonghi

Different problems require different approaches. Here’s how to get the fastest solution for common issues.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Your new machine is dead on arrival.	Phone Support (1-800-322-3848)	This is an urgent issue. Calling gets you in the queue for a warranty claim or replacement process immediately. Have your receipt handy.
You need a user manual or cleaning guide.	DeLonghi Website (Self-Service)	Go to the 'Product Support' section. You can find and download PDFs for almost any model, which is way faster than waiting for an email.
You need to file a warranty claim.	Phone Support	This is the official process. There isn't an online form for claims, so you have to speak with an agent to get it started.
You have a general question about a product feature.	Website Contact Form	This is a low-priority issue. The form allows you to ask a detailed question without waiting on hold, and they'll get back to you in a couple of days.

Additional Helpful Links for DeLonghi

For more direct resources, check out these official links:

Frequently Asked Questions about DeLonghi Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.