What are Ashley Furniture customer service hours?

Their main phone line is open Monday to Friday, 7 AM to 7 PM Central Time. They also have Saturday hours, usually until 5:30 PM CT. Just don't bother calling on a Sunday.

Is there an Ashley Furniture live chat option?

Yep, they have one. It usually pops up on the website during business hours, but sometimes you have to hunt for the little chat icon in the corner like it's playing hide and seek.

What's the fastest way to reach Ashley Furniture support?

Phone. Just call the phone. If your delivery is missing and the tracking page is useless, which happened to me when my media console was just floating in the ether for three days, calling is the only way to get a human who can actually look up the truck's location.

Do I need my account number to contact Ashley Furniture?

Order number. They live and die by the order number, so don't even bother calling without it, even if you already typed it into the automated system that will inevitably ask you for it again.

Can I email Ashley Furniture customer service?

You can't just email them directly, which is a total pain. You have to use the contact form on their website, which is the only official way to attach the three different photos of the cracked headboard they sent me, and then you just have to wait and hope it didn't get lost in cyberspace.

Is there an Ashley Furniture mobile app for support?

The app is mostly for shopping and tracking your order, not really for support. I tried once, and it just redirects you back to the main website's contact page, so it doesn't save you any steps.

What information should I have ready when calling?

Have your order number, the phone number on the order, and your delivery address. Seriously, have it ready. For bonus points, if you're calling about a specific piece of furniture that's broken, find the SKU or model number from the tag or your receipt because they will ask for it and then put you on hold while you frantically search for it.

How do I file a warranty claim with Ashley Furniture?

Filing a warranty claim is a whole process. You have to start on their website, usually through the contact form, and you will absolutely need clear pictures of the problem and your original proof of purchase. Don't be that person who threw out their receipt.

How to Contact Ashley Furniture Customer Service

Trying to get in touch with Ashley Furniture can feel like a project in itself. Whether you're dealing with common frustrations like delayed deliveries or damaged items, which pop up frequently in online reviews, or you're just trying to nail that 'coastal grandmother' aesthetic you saw on TikTok, getting a straight answer is key. You can reach them by phone, live chat, their online contact form, or even social media. Before you dive in, it's always a good idea to check their official site for the latest updates. This guide will walk you through the best ways to connect with them without losing your cool.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Ashley Furniture

Finding the right channel depends on your issue. Here’s a quick breakdown of your options to get help from Ashley Furniture.

Contact Method	Details & Availability	Best for...
Phone	1-866-436-3393. Mon-Fri: 7am-7pm CT, Sat: 7am-5:30pm CT	Urgent issues, delivery problems, complex order questions.
Live Chat	Available on their website during business hours.	Quick questions, order status checks, simple product inquiries.
Online Form	Available 24/7 via their 'Contact Us' page.	Damaged item reports (allows photo uploads), warranty claims, non-urgent issues.
Social Media	Facebook, X (Twitter)	Public complaints, general questions, getting a different team's attention.

Customer Support Channels

Here’s a more detailed look at each support channel.

📞 Phone Support

Calling is often the most direct way to solve a problem, especially if it's time-sensitive.

Department	Phone Number	Hours (Central Time)
Customer Care	1-866-436-3393	Mon-Fri: 7am-7pm, Sat: 7am-5:30pm

📧 Email & Online Form Support

Ashley Furniture primarily uses an online contact form instead of a direct support email. This helps them categorize issues and request necessary information, like photos of damaged goods, from the start.

Purpose	Link	Notes
General Inquiries & Issues	Contact Us Form	Response can take 1-3 business days. Best for issues that require documentation.

💬 Live Chat

Their live chat is a good option for quick questions when you're already on their website.

Where to access: Look for a chat bubble or link on the bottom right corner of their website.
Steps to access: Click the icon and fill in your name and email to start a conversation.
Types of problems it handles: Best for simple questions about product availability, order status, or website navigation.
Escalation: The chat agent can often create a support ticket for you if the issue is too complex to resolve immediately.

⏱️ Estimated Response Times from Ashley Furniture

Patience is a virtue, especially when waiting for customer service. Here are some general timelines based on customer feedback.

Method	Expected Wait Time
Phone	5-30 minutes, varies by call volume
Online Form	24-72 business hours
Live Chat	2-15 minutes
Social Media	4-24 hours

🔍 Tips to Reach Support Faster from Ashley Furniture

Call early: Try calling right when their phone lines open in the morning to avoid the midday rush.
Use the online form for documentation: If you have a damaged item, start with the online form since you can upload photos immediately.
Have your details ready: Don't make them wait while you search for your order number. Have it handy before you connect.

Before You Call: What to Have Ready

Don't waste your time. Before you contact them, make sure you have your order number and the phone number associated with the order handy. Trust me, they will ask for it. If you're reporting a problem with a product, it's also smart to have photos of the issue ready to go.

Where to Quickly Solve Problems with Ashley Furniture

Different problems require different approaches. Here’s a guide to getting the fastest resolution for common issues.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Missing or Late Delivery	Phone Support (1-866-436-3393)	This is the most urgent channel. A live agent can check the delivery status with the carrier directly.
An Item Arrived Damaged	Online Contact Form	It's the easiest way to submit photographic evidence, which is required for damage claims.
A Warranty Claim	Online Contact Form or Phone	Start with the form to document everything, but follow up with a phone call if you don't hear back in a few days.
A General Product Question	Live Chat	It's faster than the phone for simple questions about dimensions, materials, or stock.

Additional Helpful Links for Ashley Furniture

For additional resources, check out the following links on their official website:

Frequently Asked Questions about Ashley Furniture Customer Service

Chat with Pine for free!

Ask Pine a question

270 minutes saved on average

93% success rate on negotiation

$3+ million saved for consumers

Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.