What are Carhartt customer service hours?

Their phone lines are open Monday to Friday from 8 AM to 10 PM Eastern Time. On weekends, it's a bit shorter, Saturday and Sunday from 9 AM to 6 PM ET.

Is there a Carhartt live chat option?

Yes, but good luck. You can find it on their website, but it's not always available, and sometimes you get a bot that just sends you to the FAQ page anyway, which is super unhelpful when you're trying to figure out why your shipment tracking hasn't updated in five days. The chat window also kept minimizing on my phone, so maybe try it on a desktop.

What's the fastest way to reach Carhartt support?

Phone. Definitely the phone. If you need an answer now, just call them. Email takes forever and chat is a gamble on whether you get a real person or a bot that doesn't understand your question.

Do I need my account number to contact Carhartt?

No, not really. An order number is way more useful if you have one.

Can I email Carhartt customer service?

You can use the contact form on their website, which is basically email. Be prepared to wait, though. My first email about a tear in my jacket pocket went into the void, but the follow-up I sent two days later got a reply in about 24 hours, so who knows what their system is like. It's fine for non-urgent stuff.

Is there a Carhartt mobile app for support?

They have an app for shopping, but for support? Nope. It just sends you back to their mobile website, so don't bother downloading it just for that.

What information should I have ready when calling?

Have your order number ready. Seriously. I had to dig through my email for the order number while the hold music, which sounded like a sad country song on a loop, played on repeat, and the agent was clearly waiting for me to find it. Also, have the item name or number from the tag if it's a product-specific question.

Can I return an online order to a retail store?

Yep, this is one thing they make easy. As long as you have your order confirmation email or packing slip, you can take an online purchase to any of their company stores for a return or exchange. Just make sure it's a real Carhartt store, not just a retailer that sells their stuff.

How to Contact Carhartt Customer Service

Trying to get in touch with Carhartt? You're not alone. Whether you're dealing with a delayed order or a problem with a return, which seem to be common frustrations according to the Better Business Bureau, getting a hold of them can feel like a task. It's wild how their jackets are everywhere, from construction sites to celebrities on coffee runs, yet finding the right contact info can be a pain. This guide cuts through the noise. You can reach them by phone at 1-800-833-3118, use their website's live chat or email form, or hit them up on social media like Instagram or Facebook. For official info, always check their site first at Visit Carhartt.

Last Edited on 11 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact Carhartt

Here’s a quick rundown of the best ways to get in touch with Carhartt, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-800-833-3118 (Mon-Fri 8am-10pm ET, Sat-Sun 9am-6pm ET)	Urgent issues, order problems, returns
Live Chat	Available on their website during business hours	Quick questions, checking order status
Email / Contact Form	Via their website's 'Contact Us' page	Non-urgent issues, detailed questions, warranty claims
Social Media	Facebook, Instagram	Public comments, general questions (not for private account issues)

Customer Support Channels

📞 Phone Support

This is often the most direct way to solve a problem.

Department	Phone Number	Hours (ET)
Main Customer Service	1-800-833-3118	Mon-Fri: 8am - 10pm, Sat-Sun: 9am - 6pm

📧 Email Support

Carhartt uses a contact form on their website instead of a direct email address. This routes your request to the right department.

Purpose	Email	Notes
General Inquiries	Contact Form	Response time is typically 1-3 business days.
Warranty Claims	Warranty Form	Requires you to fill out a specific form with product details.

💬 Live Chat

Where to access: Look for the chat bubble icon on the bottom right of the Carhartt website.
Steps to access: Click the icon and fill in your name and email to start a conversation.
Types of problems it handles: Best for simple questions about sizing, stock availability, or order status.
Escalation: The chat can escalate to a human agent during business hours if the bot cannot resolve your issue.

Estimated Response Times from Carhartt

Patience is key, especially with email. Here’s what you can generally expect.

Method	Expected Wait Time
Phone	5-20 minutes (can be longer during peak season)
Email	1-3 business days
Live Chat	Under 5 minutes for a bot, 5-15 minutes for a human agent

Tips to Reach Support Faster from Carhartt

Call during off-peak hours: Try calling right when they open or during mid-week afternoons (Tuesday-Thursday) to avoid the longest waits.
Use Live Chat for simple things: If it's a quick question, chat is almost always faster than calling or emailing.
Have your details ready: Don't wait until you're on the phone to look for your order number. Have it ready to go.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your order number and the email you used to place the order handy. Trust me, they will ask for it. If you're calling about a specific product, having the item name or style number (it's on the tag) will make things go much smoother.

Where to Quickly Solve Problems with Carhartt

Different problems have different solutions. Here’s a cheat sheet to get your issue handled faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A delayed or missing order	Phone Support (1-800-833-3118)	Have your tracking number and order number ready. A phone agent can initiate a trace with the carrier much faster than email.
A question about product sizing	Live Chat	It's the quickest way to get an answer while you're still shopping. They can often provide specific garment measurements.
Starting a return or exchange	Website Self-Service Portal	This is faster than contacting a human. Only call if the online return system gives you an error or if your item was a gift.
Filing a warranty claim	Online Warranty Form	The form guides you through all the required information and photo uploads. Calling will just lead you back to the online form.

Additional Helpful Links for Carhartt

For additional resources, check out the following links on the official Carhartt website:

Frequently Asked Questions about Carhartt Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.