What are Dillard's customer service hours?

Their main phone line is open from 7 AM to midnight, Central Time. I called at 7:05 AM once to ask about a shipping delay on a gift and got right through to a person, so calling early definitely seems to be the way to go.

Is there a Dillard's live chat option?

Yes, but it's tricky. You have to go to their 'Contact Us' page and hope a little pop-up appears in the bottom corner, but it only shows up if an agent is actually available, which feels like a total lottery. The chat bot also kept asking for my order number even after I had already typed it in three times, so be prepared for a little bit of that.

What's the fastest way to reach Dillard's support?

Calling them. Period. My card was charged twice for the same pair of shoes and I needed it fixed before my statement closed. Emailing would have taken days, but a 15-minute phone call got the duplicate charge reversed while I was still on the line with the agent.

Do I need my account number to contact Dillard's?

Not always. They can usually find you with your phone number or email address if it's about an online order. But if your problem is specifically about your Dillard's credit card, having the card number handy makes everything go much, much faster.

Can I email Dillard's customer service?

Not really, no. They don't have a public email address you can just send a message to; you have to use the contact form on their website which feels a bit like sending a message in a bottle and hoping someone finds it in a day or two.

Is there a Dillard's mobile app for support?

It's not great for support. The app is mostly for shopping, and when I tried to find a 'contact us' button to report a glitch, it just opened a browser window on my phone and took me right back to the main website's contact page anyway. So, you might as well just start on the website.

What information should I have ready when calling?

Oh, you should have everything. Your order number, the email you used, the last four digits of the card you paid with, and a healthy dose of patience. The one time I called without my order number, the rep, bless his heart, spent ten minutes trying to find me by name and zip code.

Can I complain about a specific store experience online?

You can, but you have to be specific. Use the general contact form on their website and make sure you list the exact store location, including the city and state, plus the date and approximate time of your visit. Otherwise, your complaint about the rude cashier in Dallas might end up with someone in Delaware who has no idea what you're talking about.

How to Contact Dillard's Customer Service

Trying to get in touch with Dillard's can feel like a real hassle, especially when you're dealing with common frustrations like online order problems or trying to figure out their return policy. According to customer complaints online, these issues are pretty frequent. The good news is you have a few ways to reach them, including by phone, their website contact form, and live chat. Whether you're trying to track down that perfect dress you saw someone wearing in a 'Bridgerton' inspired TikTok or just want to know where your package is, getting your info ready beforehand is key. You can find all their official contact options on the Dillard's website.

Last Edited on 09 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Dillard's

Here’s a quick breakdown of the best ways to contact Dillard's customer service, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-800-345-5273, available 7 AM - 12 AM CST	Urgent issues, order problems, credit card questions
Live Chat	Available via the website, hours may vary	Quick questions, product availability, website help
Contact Form	Available 24/7 on their website	Non-urgent issues, detailed feedback, formal complaints
Social Media	Facebook, Instagram, X (Twitter)	Public comments, brand feedback (not for private account issues)

Customer Support Channels

📞 Phone Support

This is often the most direct way to solve a problem with an order or your Dillard's card.

Department	Phone Number	Hours (CST)
General Customer Service	1-800-345-5273	7 AM – 12 AM (Midnight)
Dillard's Credit Card	1-800-643-8278	24/7

📧 Email Support

Dillard's doesn't list a direct customer service email. Instead, they use a contact form on their website, which functions like sending an email.

Purpose	Link	Notes
General Inquiries	Dillard's Contact Form	Expect a response within 1-2 business days.

💬 Live Chat

Their live chat can be a bit hit-or-miss to find, but it's useful for quick questions when it's available.

Where to access: Look for a "Chat" pop-up icon on the bottom right of the main website, especially on the "Contact Us" page.
Steps to access: Visit the Dillard's website and wait for the chat icon to appear. If it doesn't, agents are likely busy or unavailable.
Types of problems it handles: Best for simple questions about products, promotions, or website navigation.
Escalation: The chat can escalate to a phone call or a formal ticket if the issue is complex.

📱 In-App Support

The Dillard's app (available on iOS and Android) is primarily for shopping. There isn't a dedicated support feature within the app itself. If you try to find support, it will typically redirect you to the main website in a browser.

Estimated Response Times from Dillard's

Method	Expected Wait Time
Phone	5–20 minutes hold time, depending on the day
Contact Form	24–48 business hours
Live Chat	2–10 minutes
Social Media	A few hours to a day; not guaranteed

Tips to Reach Support Faster from Dillard's

Call early: Try calling right when they open at 7 AM CST to avoid the midday rush.
Use the right number: If your issue is about your Dillard's card, call the credit card line directly. It's open 24/7.
Have your info ready: Don't make them wait while you search for your order number. Have it copied and ready to go.

Before You Call: What to Have Ready

Seriously, don't waste your time or theirs. Before you even think about dialing, make sure you have your order number and the email address you used for the purchase handy. Trust me, it will be the first thing they ask for. If you're calling about your Dillard's Card, have the card with you.

Where to Quickly Solve Problems with Dillard's

Here’s a guide to getting the right kind of help for the most common issues.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An error with your online order	Phone Support (1-800-345-5273)	This is the fastest way to get an order corrected or canceled. Agents on the phone have the most power to fix things immediately.
A question about a product	Live Chat	It's quicker than calling for simple things like checking if an item is in stock at a nearby store.
Checking your order status	Website Self-Service	Don't even bother contacting a human for this. Just use the "Order Status" link on their website. It's faster.
A problem with your Dillard's Card	Dillard's Card Services (1-800-643-8278)	The general support line can't help with billing disputes or payments. Use the dedicated 24/7 number for card issues.
Filing a formal complaint	Website Contact Form	This creates a written record of your issue. Be specific about dates, times, and store locations if applicable.

Additional Helpful Links for Dillard's

For more resources, check out these official links:

Frequently Asked Questions about Dillard's Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.