So, you signed up for Planet Fitness. Founded in 1992, it's famous for its 'Judgement Free Zone' and that loud 'Lunk Alarm'. Maybe you joined with big New Year's energy, or maybe you just wanted to see if the hype around those hydro-massage chairs was real. Now you want out. It happens. Cancelling can be a bit of a headache, but this guide will walk you through it. Their plans range from $10 to $24.99 a month, so cancelling could save you up to $350 a year when you factor in that annual fee. We'll cover the only two ways to do it: in-person or by mail.
How to Cancel Planet Fitness on the Website (Desktop or Laptop)
Let's get this out of the way first. Despite what you might hope, you cannot cancel your Planet Fitness membership online. It's a common frustration shared all over Reddit and other forums. The website and app are designed for managing workouts, not for ending your contract. Here’s what you'll find if you try.
1 Log In to Your Account (and Hit a Wall)
First, head over to the Planet Fitness website and try to log in. You'll find your account details, check-in history, and maybe some workout tracking. What you won't find is a 'Cancel Membership' button. It's just not there.
2 Search the Help Center
Your next logical step might be the help or FAQ section. You'll find articles that confirm your fears: Planet Fitness does not allow you to cancel your membership online. They state you must visit your home club or send a letter. It's frustrating, but that's their official policy.
3 Understand the Real Process
So, to be clear, you cannot cancel via the website. The site is for managing your profile, not your billing agreement. You have to use one of the two approved, old-school methods: going in person or sending certified mail. We cover those next.
How to Cancel Planet Fitness on the PF App (iOS & Android)
Thinking you can just tap a button in the app to cancel? Unfortunately, that's not how Planet Fitness operates. The app is a great gym companion, but it's not a tool for managing your subscription contract.
1 Open the Planet Fitness App
Launch the PF app on your iPhone or Android device. You can use it to get your digital key tag, track your workouts, and see how busy the club is. It's useful for a lot of things, just not for this.
2 Check Your Membership Settings
Tap over to the 'My Membership' or account settings area. You'll see your membership type (Classic or Black Card) and your home club details. Noticeably absent is any option to cancel, freeze, or modify the billing of your membership.
3 Confirm You Can't Cancel Here
The app, like the website, does not have the functionality to process cancellations. This isn't a bug; it's by design. The only way to cancel is to interact with your home club directly, either by showing up or by mail.
The Official Ways to Cancel Planet Fitness (In-Person or by Mail)
Alright, now for the methods that actually work. Planet Fitness requires you to cancel either in person or via a written letter. It feels a bit dated, but this is how you get it done.
Method 1: Cancel In Person at Your Home Club
- Find Your Home Club: You must go to the specific Planet Fitness location where you signed up.
- Ask for a Cancellation Form: Go to the front desk and tell them you'd like to cancel your membership.
- Fill Out the Paperwork: Complete the form. Make sure you read everything before signing.
- Get a Copy: This is important. Ask for a signed and dated copy of the cancellation form for your records. Do not leave without it. This is your proof if they try to bill you again.
Method 2: Cancel by Certified Mail
If you've moved or can't get to the gym, this is your other option.
- Write a Cancellation Letter: Your letter should include your full name, address, phone number, email, and your Planet Fitness membership number (key tag number).
- State Your Intent: Clearly state that you are requesting to cancel your membership, effective immediately or on a specific date.
- Send it via Certified Mail: This is non-negotiable. Sending it via certified mail provides you with a tracking number and proof of delivery. This protects you from them claiming they never received it. Send it to your home club's address.
Before You Cancel: What You Should Know
Before you head to the post office or your gym, keep a few things in mind:
- Timing is Everything: You must cancel before the 10th of the month to avoid being charged the monthly fee for that month. Their billing cycle usually processes on the 17th, so give them plenty of notice.
- Annual Fee: Check when your annual fee is due. If you cancel right before it hits, you can save yourself that charge (usually around $39).
- No Refunds: Planet Fitness does not offer prorated refunds. If you cancel on the 11th, you've already paid for the full month and won't get any money back.
- Can you pause instead? Some locations may allow you to freeze your membership for a medical reason, but this policy varies by franchise. You'll have to ask your home club directly.
Having Trouble Cancelling Your Planet Fitness Subscription?
It's pretty common to run into issues. Here are a few troubleshooting tips:
- You MUST contact your home club: They won't let you cancel at a different Planet Fitness location. If you've moved, you have to use the certified mail option.
- They claim they didn't get the letter: This is exactly why you use certified mail. Use the tracking number to prove it was delivered and dispute any wrongful charges with your bank.
- The staff is being difficult: If the in-person process is a hassle, just switch to the certified mail method. It removes the potential for confrontation and gives you a paper trail.
- Still getting charged? If you have proof of cancellation (your form copy or mail receipt) and they still charge you, contact your bank or credit card company to block the charges and file a dispute. You can also file a complaint with the Better Business Bureau (BBB).
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price (Approx.) | Annual Fee | Details |
|---|---|---|---|
| Classic | $10 | $49 | Access to your home club, free fitness training, and free WiFi. A basic, no-frills membership. |
| PF Black Card® | $24.99 | $49 | All Classic benefits, plus you can bring a guest anytime, use any Planet Fitness worldwide, and get access to tanning, massage chairs, and discounts on drinks. |
How Pine AI Can Help You Cancel Your Planet Fitness Subscription
Tired of the hassle of certified mail and in-person visits? Let Pine AI handle it. We'll manage the entire cancellation process for your Planet Fitness membership, from drafting the letter to ensuring it's sent correctly. Save time and avoid the frustration with just a few clicks.
Frequently Asked Questions about Planet Fitness
Can I unsubscribe from Planet Fitness anytime?
Can I get a refund from Planet Fitness if I forgot to cancel?
How do I know my Planet Fitness subscription is cancelled?
How long does it take for Planet Fitness to cancel?
What else should I know before I cancel my Planet Fitness subscription?
How do I raise a complaint to Planet Fitness?
How does Pine AI work with Planet Fitness to cancel my subscription?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
