Facetory, established in 2016, brought K-beauty to our doorsteps, but maybe your stash is overflowing like a viral Hoarders clip. Subscription tiers range from $11.90 to $49.95, so cancelling saves up to $600 annually. You can manage this on iOS, Android, or desktop. Visit Facetory to end it. Trustpilot holds a mixed bag of reviews, with users citing "unresponsive support" and "billing errors" as total nightmares. It mirrors the "de-influencing" shift on social media where people are dropping excess subscriptions. Don't let the auto-renew catch you off guard.
How to Cancel Facetory on iPhone (iOS)
Most iPhone users signed up via the web, not the App Store. Here is how to handle it on your phone.
1 Open Safari or Chrome
Since Facetory usually bills directly rather than through Apple, open your mobile browser. Go to the Facetory website.
2 Log In to Your Account
Tap the menu icon (three lines) in the top left corner and select Login. Enter your credentials. If you bought a subscription without making an account, you might need to "register" using the email you used at checkout to access your dashboard.
3 Access Subscriptions
Once logged in, look for the Manage Subscriptions link. It is often located under your account details.
4 Select the Subscription to Cancel
Tap Edit next to the active subscription you want to dump. Scroll down to find the Cancel Subscription button. You might have to scroll past a "Skip Shipment" offer first.
How to Cancel Facetory on Android
Android users typically manage this via the web portal as well. The app experience can be glitchy.
1 Navigate to the Site
Open Chrome on your Android device and head to the Facetory homepage.
2 Sign In
Tap the user icon or menu to log in. If the password reset email never comes, check your spam folder. It happens a lot.
3 Manage Your Plan
Tap on Manage Subscriptions. This button can be tiny on mobile screens, so you might need to zoom in.
4 Execute the Cancellation
Select the active plan, tap Cancel Subscription, and confirm your choice. Take a screenshot of the confirmation page just in case.
How to Cancel Facetory on Desktop
This is the most reliable method. The desktop site is less prone to crashing than the mobile version.
1 Log In
Go to the Facetory website and click the Account icon in the top right corner.
2 Go to Subscription Management
On your account dashboard, click the link that says Manage Subscriptions. It is usually on the left side or under your order history.
3 Choose Edit
Find the active subscription (e.g., 7 Lux or Lux Plus) and click Edit.
4 Cancel and Confirm
Scroll to the bottom of the options list. Click Cancel Subscription. They will likely ask for a reason. Select one, then click Proceed to finalize it.
Cancel by Email or Live Chat
If the website is giving you a headache (or a 404 error), you can try contacting them directly.
- Email: [email protected]
- Note: Be sure to email from the address associated with your account. Include your full name and order number to speed things up. Responses can take 24-48 hours, so do not leave this for the last minute.
What is Facetory Cancellation Policy
Facetory operates on a strict renewal schedule. You must cancel before your next billing date to avoid being charged. For monthly plans, this is usually the anniversary of your sign-up date. For seasonal boxes (Lux Plus), billing happens on specific dates (e.g., March 1st, June 1st). If you cancel after you have been billed, they will not refund you. They will just ship that last box you didn't want. It is a common complaint on the Better Business Bureau, so mark your calendar.
Before You Cancel Facetory: What You Should Know
- Points Expiration: If you have accumulated reward points (Facetory Rewards), use them before you cancel. They often vanish or become inaccessible once the subscription is inactive.
- Skip vs. Cancel: If you just have too many masks right now, you can pause or skip a month in the dashboard instead of fully cancelling.
- No Partial Refunds: They do not prorate. If you paid for a year upfront, you are getting those boxes until the term ends.
Having Trouble Cancelling Your Facetory Subscription?
Stuck in a loop? Here are a few things to try:
- The "No Account" Glitch: Many users check out as guests and then can't log in to cancel. You must "Create Account" using the exact same email you used to buy the subscription. This links the data and lets you access the dashboard.
- Browser Issues: Try using Incognito mode or a different browser. The Shopify platform they use can get buggy with cached data.
- Check Third Parties: Did you buy this on Amazon? If so, you must cancel through your Amazon "Memberships & Subscriptions" page, not the Facetory website.
Subscription Plans and Pricing (2025)
| Plan Name | Price | Frequency | Details |
|---|---|---|---|
| 4-Ever Fresh | ~$11.90 | Monthly | 4 sheet masks per month. Basic tier. |
| 7 Lux | ~$19.90 | Monthly | 7 sheet masks + bonus items occasionally. |
| Lux Plus | ~$49.95 | Quarterly | Seasonal box. 5-6 full-sized skincare products + masks. |
| Annual Plans | Varies | Yearly | Pre-paid versions of the above. Harder to get refunds for. |
How Pine AI Can Help You Cancel Your Facetory Subscription
With the cost of living squeezing everyone lately, holding onto a box of sheet masks you aren't using just doesn't make sense. Pine AI makes dropping Facetory effortless.
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Step 1: Let's get started to cancel Facetory Simply tell us that you want to cancel your subscription with Facetory, and we'll ask for some account details to get started.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.
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Step 3: You're free from Facetory The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Facetory
Can I unsubscribe from Facetory anytime?
Can I get a refund from Facetory if I forgot to cancel?
How do I know my Facetory subscription is cancelled?
How long does it take for Facetory to cancel?
What else should I know before I cancel my Facetory subscription?
How do I raise a complaint to Facetory?
How does Pine AI work with Facetory to cancel my subscription?
