Trying to get in touch with Facetory? We get it. Whether you're dealing with common frustrations like billing disputes or trying to cancel a subscription that just keeps coming, figuring out who to contact can be a pain. Many users on sites like the Better Business Bureau report issues with managing their subscriptions. The good news is, you can reach them through their official email and help center widget. While you're sorting that out, you might as well browse their latest curations, especially with the 'glass skin' trend still dominating TikTok. Before you dive in, this guide will walk you through the best ways to contact support at their official site, Visit Facetory.
Different Ways to Contact Facetory
Getting help from Facetory mostly happens through their online channels. They don't make a phone number public, so you'll need to use their website. Here’s a quick breakdown of your options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Help Ticket | support@facetory.com or Help Widget on site. Available 24/7, replies in 1-2 business days. |
General questions, billing issues, order problems, and formal complaints. |
| Help Center | help.facetory.com | Finding answers yourself for common issues like shipping or product info. |
| Social Media | Instagram: @facetory | Public shout-outs or asking general questions, not for specific account issues. |
Customer Support Channels
a. 📞 Phone Support
Facetory does not list a public customer service phone number. Any numbers you find on third-party sites are likely not legitimate. Stick to their official online channels to avoid scams.
b. 📧 Email Support
This is your primary way to contact a real person. You can email them directly or use the help widget on their site, which creates an email ticket.
| Purpose | Notes | |
|---|---|---|
| General Support | support@facetory.com |
This is the main address for all issues. Expect a response within 24-48 business hours. |
| Press/Media Inquiries | pr@facetory.com |
For media, collaborations, or marketing purposes only. |
c. 💬 Live Chat or Website Bot
Facetory has a help widget on the bottom right of their website.
- Where to access: Click the 'Help' bubble on facetory.com.
- Steps to access: Open the widget and use the search bar to find articles. If you can't find an answer, it will give you a 'Contact us' button to send an email.
- Types of problems it handles: It's best for finding quick answers in their knowledge base.
- If it escalates to humans: Yes, it escalates by creating an email ticket for the support team.
⏱️ Estimated Response Times from Facetory
Patience is key here, since you can't just pick up the phone.
| Method | Expected Wait Time |
|---|---|
| Email / Help Ticket | 24 - 48 business hours |
| Phone | Not Available |
| Chat | The bot is instant, but escalating to email takes 24 - 48 business hours for a reply. |
| Social Media | Varies, could be a few hours to a day. Not guaranteed. |
🔍 Tips to Reach Support Faster from Facetory
- Use the Help Widget First: Search for your issue in the help widget. You might find your answer instantly without needing to wait for an email response.
- Be Super Detailed: In your email, include as much information as possible. Don't make them ask for it.
- Send It and Forget It (For a Day): Sending multiple emails will not get you a faster response. In fact, it can sometimes push you to the back of the queue. Send one clear message and wait.
Before You Contact Support: What to Have Ready
Don't waste your time with back-and-forth emails. Before you even start typing, make sure you have your order number and the email you signed up with ready to go. Trust me, they will ask for it. If your issue is about a specific product or a damaged box, take a clear picture or video. It will save you at least one email exchange.
Where to Quickly Solve Problems with Facetory
Here's how to get the most common problems solved with the least amount of headache.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling a Subscription | Your Account Portal (Self-Service) | Do this yourself by logging into your account. Only email support if the portal gives you an error, and be sure to include a screenshot of the problem. |
| A Billing Error or Double Charge | Email Support (support@facetory.com) |
Use a clear subject line like "Billing Error on Order #12345." Have the date and amount of the charge ready. |
| Received a Damaged or Wrong Item | Email Support (support@facetory.com) |
This is faster than any other method. Attach a photo of the item you received and the packing slip right in your first email to speed things up. |
| Your Box Hasn't Arrived | Order Tracking Page / Email Support | First, check the tracking link in your shipping confirmation. If it's stuck or says delivered but isn't there, then email support with your order number. |
Additional Helpful Links for Facetory
For additional resources, check out the following links directly on their site:
Frequently Asked Questions about Facetory Customer Service
What's the fastest way to contact Facetory?
How do I file a complaint about Facetory?
Where can I find my account detail number for Facetory?
How long does it take for Facetory to get back to me?
What's the quickest way to cancel a subscription with Facetory?
How do I raise a complaint to Facetory?
Can I skip a month instead of canceling?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
