Thinking of cutting ties with eVoice? You're not alone. eVoice has been around since 1997, offering virtual phone numbers and automated attendants, which was a lifesaver when everyone suddenly needed a separate business line for their pandemic-era side hustle. But maybe that hustle is done, or the service just isn't what you need anymore. With plans ranging from $14 to $32 a month, you could save up to $384 a year by canceling. This guide covers how to cancel your subscription on your desktop, since that's the main way to manage your account.
How to Cancel Evoice on Desktop or Laptop
Cancelling your Evoice subscription isn't as simple as clicking a button online. The company requires you to speak with a representative over the phone to process the cancellation. Follow these steps to get it done.
1 Log Into Your Evoice Account
Open your web browser and navigate to the Evoice login page. Enter your username and password to access your account dashboard. This is where everything is managed, or so you'd think.
2 Find the Customer Support Number
Here's the frustrating part. You can't cancel online with a click. Evoice requires you to call them. Look for a 'Support' or 'Contact Us' link, usually in the footer of the page, to find their customer service phone number.
3 Prepare for the Call
Before you dial, have your account information ready. This includes your Evoice phone number, the full name on the account, and your billing address. It'll save you some headache.
4 Call to Cancel Your Subscription
Dial the customer support number. When you get a representative on the line, clearly state that you want to cancel your account. They will likely try to offer you a discount or a different plan, so be prepared to politely but firmly decline if you're set on cancelling.
5 Request a Confirmation
Do not hang up until you have received a cancellation confirmation number or an email confirming that your account has been closed. This is your proof. Without it, you might get billed again.
How to Cancel Evoice on iPhone (iOS)
If you're trying to cancel Evoice through your iPhone, you'll quickly find it's not possible via the App Store. Evoice handles billing directly, so you'll need to take a different route.
1 Check Your Apple Subscriptions
First, open the Settings app on your iPhone, tap your name at the top, and then go to Subscriptions. It's worth a quick look, but you probably won't find Evoice listed here.
2 Understand the Cancellation Policy
Evoice manages its billing directly, not through Apple. This means you cannot cancel your service through your iOS device's subscription settings. The app is for using the service, not for managing your billing.
3 Follow the Phone Cancellation Method
To cancel, you must call Evoice customer support directly. You can find their number in the app under a 'Support' or 'Contact' section, or by following the Desktop cancellation guide.
How to Cancel Evoice on Android
Trying to cancel Evoice on your Android device? Unfortunately, you won't find a 'cancel' button in the Google Play Store. The subscription is managed directly by Evoice.
1 Check Google Play Subscriptions
Open the Google Play Store app. Tap your profile icon in the top right, then select Payments & subscriptions, and then Subscriptions. You can check if Evoice is listed, but it's highly unlikely.
2 Realize Billing is Direct
Just like with iOS, Evoice does not use Google Play for its subscription billing. The service is billed directly from the company, so you can't manage it through your Android settings.
3 Call Customer Support to Cancel
The only official way to cancel your Evoice account is by calling their customer support team. Use the Evoice app to find the contact number or refer to the phone cancellation steps in this guide.
Cancel Evoice by Phone
Calling customer support is the primary method to cancel your Evoice subscription. It's a bit old-school, but it's what they require.
- Evoice Customer Support Phone Number: (866) 761-8109
- Hours of Operation: Typically available 24/7, but it's best to call during standard business hours for potentially shorter wait times.
When you call, be prepared with your account details and be firm about your intention to cancel. They will likely have a retention script, so just stick to your request.
Before You Cancel: What You Should Know
- Your Phone Number: If you cancel your account, you will lose your Evoice number unless you port it to another carrier before cancelling. Start the porting process with your new provider first.
- Data and Voicemails: Once your account is closed, you will lose access to all your voicemails, faxes, and call records. Make sure to download or save anything important before you make the call to cancel.
- Refunds: Evoice does not offer prorated refunds for unused time in your billing cycle. Your service will remain active until the end of the current paid period, and then it will terminate.
Having Trouble Cancelling Your Evoice Subscription?
It can be a real pain when you can't just click 'cancel'. If you're running into issues, here are a few things to try:
- Can't Find the Cancel Button? There isn't one. Evoice requires all cancellations to be processed over the phone with a live agent.
- Long Wait Times: If you're stuck on hold, try calling at a different time of day. Early mornings or mid-week are often less busy than Mondays or late afternoons.
- Agent Won't Cancel: If the customer service representative is being difficult, politely ask to speak with a supervisor or manager to process your request.
- Check Your Billing Statement: After you've cancelled, keep an eye on your credit card statement to ensure you are not charged again. If you are, contact them immediately with your cancellation confirmation number.
Subscription Plans and Pricing (2025)
| Plan | Price (per month) | Details |
|---|---|---|
| Lite | $14.00 | Includes 1 user, 300 minutes, 2 extensions, and 1 local or toll-free number. |
| Standard | $20.00 | Includes 3 users, 1,500 minutes, 6 extensions, and 2 local or toll-free numbers. |
| Premium | $30.00 | Includes 5 users, 3,000 minutes, 11 extensions, and 4 local or toll-free numbers. |
| Elite | $60.00 | Includes 10 users, 6,000 minutes, 15 extensions, and 8 local or toll-free numbers. |
How Pine AI Can Help You Cancel Your Evoice Subscription
Tired of waiting on hold just to cancel a subscription? Let Pine AI handle it. We'll make the call to Evoice for you, navigate their retention offers, and ensure your account is closed properly. Save time and avoid the hassle. Connect your account and let us take care of the rest.
Frequently Asked Questions about Evoice
Can I unsubscribe from Evoice anytime?
Can I get a refund from Evoice if I forgot to cancel?
How do I know my Evoice subscription is cancelled?
How long does it take for Evoice to cancel?
What else should I know before I cancel my Evoice subscription?
How do I raise a complaint to Evoice?
How does Pine AI work with Evoice to cancel my subscription?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
