Evoice has offered virtual numbers since 2000, but many users are moving on. Subscription pricing ranges from $14.95 to $29.95 monthly, meaning you could save up to $360 a year by cancelling. The service works on iOS, Android, and desktop. Visit Evoice to access your account. The user experience feels as chaotic as the It Ends with Us press tour. Trustpilot lists a poor 1.4-star rating, with customers frequently flagging "impossible cancellation" and "billing errors" as major issues. Pissed Consumer reports over 100 complaints in the last 3 years regarding service outages. If you are ready to stop the charges, follow this guide.
How to Cancel Evoice on iPhone (iOS)
If you subscribed through the App Store, Apple handles the billing. Evoice support cannot help you here.
1 Open Settings
Tap the grey Settings gear icon on your home screen. Do not open the Evoice app itself, as you usually cannot cancel from inside it.
2 Tap Your Name
Click your Apple ID name at the very top of the list. It is the first option.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, check under 'Media & Purchases' instead.
4 Find Evoice
Scroll through your list to find Evoice. If it is not there, you likely signed up directly through their website, so skip to the Desktop section.
5 Cancel Subscription
Tap Cancel Subscription. You might have to confirm your choice. Once done, the text should change to an expiration date.
How to Cancel Evoice on Android
Android users who paid via Google Play must cancel here. Deleting the app does nothing.
1 Open Google Play Store
Launch the Play Store app. Make sure you are signed into the correct Google account.
2 Tap Profile Icon
Click your profile picture in the top right corner.
3 Go to Payments & Subscriptions
Select Payments & subscriptions from the menu list.
4 Select Subscriptions
Tap Subscriptions to view your active plans.
5 Cancel Evoice
Find Evoice in the list. Tap it, then select Cancel subscription at the bottom. Follow the on-screen prompts to confirm.
How to Cancel Evoice on Desktop
This is the most frustrating method. Evoice is known for 'dark patterns' that make the cancel button hard to find.
1 Log In
Go to the Evoice website and log in with your credentials. You might need your account number.
2 Navigate to Billing
Look for the Account or Billing tab in the dashboard. The layout changes often, so you might have to hunt for it.
3 Find Cancel Option
Search for a Cancel Account link. Warning: Evoice often hides this or replaces it with a 'Contact Support' button to force you to call them.
4 Initiate Chat (If Button Missing)
If there is no button, look for the Live Chat widget. Tell the bot 'Cancel Subscription' repeatedly until a human joins or it gives you a ticket number.
Cancel Evoice by Phone
For many legacy accounts, this is the only way that actually works. It is annoying, but effective.
- Phone Number: 866-761-8109
- Hours: Monday – Friday, 6:00 AM – 6:00 PM (PST)
Pro Tip: When you call, the agent will likely try to offer you a discount or a 'hibernation' plan. Just say "No, I need to cancel immediately" to speed things up. Ask for a confirmation email before you hang up.
What is Evoice Cancellation Policy
Evoice is strict. They generally do not offer refunds for partial months. If you cancel in the middle of a billing cycle, the service usually stops at the end of that period, but do not expect money back. According to recent complaints on the Better Business Bureau, users often get charged for another month if they cancel less than 24 hours before renewal. You need to cancel at least a few days early to be safe.
Before You Cancel Evoice: What You Should Know
Critical Warning: Port Your Number First.
If you use your Evoice number for business, do not cancel yet. If you cancel the subscription first, you will lose the number immediately, and it is very hard to get back.
- Port Out: Initiate a "port out" request with your new carrier (like Google Voice, Zoom, or RingCentral) first.
- Wait: Once the number is active on the new service, then cancel Evoice.
- Fees: Check if there is an early termination fee if you are on a contract.
Having Trouble Cancelling Your Evoice Subscription?
You are not alone. Here are a few tricks if the standard steps fail:
- Try Incognito Mode: Sometimes the 'Cancel' button does not load due to browser cache. Open a private window and try again.
- Check Third Parties: If your card statement says "Apple" or "Google" next to the charge, you must cancel through your phone settings, not the Evoice website.
- Send an Email: If you cannot get through by phone, email [email protected]. Subject line: "CANCELLATION REQUEST - Account [Number]". Keep the sent email as proof in case they keep charging you.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price | Key Features |
|---|---|---|
| Lite | ~$14.95 | 300 Minutes, 2 Extensions, 6 Numbers |
| Classic | ~$29.95 | 1000 Minutes, Unlimited Extensions |
| Elite | ~$49.95 | 2000 Minutes, Premium Support |
| Professional | Custom | Tailored for larger teams |
How Pine AI Can Help You Cancel Your Evoice Subscription
Cancelling Evoice is a smart financial move, especially with the trend of virtual phone services hiking prices in late 2024. If you are dreading the hold music or the awkward retention pitch, let us handle it.
Step 1: Let's get started to cancel Evoice Simply tell us you want to quit Evoice. We will ask for a few account details to locate your subscription.
Step 2: Pine gets to work We navigate the confusing menus, wait on hold, and handle the pushy support agents for you. We do not just suggest steps; we actually do the work.
Step 3: You're free from Evoice The charges stop. You get a confirmation. No "special offers," no stress, just a clean break and money back in your pocket.
Frequently Asked Questions about Evoice
Can I unsubscribe from Evoice anytime?
Can I get a refund from Evoice if I forgot to cancel?
How do I know my Evoice subscription is cancelled?
How long does it take for Evoice to cancel?
What else should I know before I cancel my Evoice subscription?
How do I raise a complaint to Evoice?
How does Pine AI work with Evoice to cancel my subscription?
