Complain About Evoice - File a Complaint Today

Good luck getting a quick reply. Here's what to expect, theoretically.

• Call during off-peak hours (like mid-morning on a Tuesday or Wednesday).
• Have your account number, recent bills, and any reference numbers ready before you call.
• State your problem and what you want (e.g., 'a refund of $50') in the first 30 seconds.
• Use the words 'formal complaint' to show you're serious.

If Evoice is ignoring you, it's time to go over their head. Don't just give up. Your first stop should be filing a formal complaint with an external body. Since Evoice is a telecom service, the Federal Communications Commission (FCC) is your best bet. Filing a complaint with the FCC is free and forces Evoice to respond to you directly, usually within 30 days. You can also file with the Better Business Bureau (BBB). The BBB works, but prepare to wait. Evoice will likely respond to avoid a public mark against their already terrible rating. Remember, for bodies like the FCC, you usually need to show you've tried to resolve the issue with the company first, so keep records of your calls and emails.

Subject: Urgent: Formal Complaint Regarding Account [[Account #]] - Unresolved Billing Issue

To Whom It May Concern,

I am writing again to resolve a persistent billing error on my account, [[Account #]]. This is my third attempt to get this corrected, and my patience is wearing thin.

On [[Date of charge]], I was incorrectly billed [[$Amount]] for a service I did not authorize or use. I contacted support on [[Date of first contact]] and was given a reference number [[Reference #]], but the charge remains. Frankly, having to track this down and spend my time on it has been incredibly frustrating.

To resolve this, I require you to issue a full refund of [[$Amount]] to my account immediately. I also need written confirmation that this issue has been fully resolved and my account has been corrected to prevent this from happening again.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file formal complaints with the Better Business Bureau and the FCC. I will also be initiating a chargeback with my credit card company.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. If the first person you speak to can't solve your problem in two minutes, politely ask to be escalated. Don't waste your time repeating yourself.
• Get a reference number for everything. Every call, every chat, every email. It's your only proof that you actually tried to resolve the issue. No reference number? The conversation didn't happen.
• Try the 'public shame' method. One user on a forum mentioned they only got a response after posting their complaint number and issue on Twitter, tagging Evoice. It's a long shot, but it can work when you're being ignored.
• Request a written summary. If they promise you something over the phone, like a refund or a cancellation, tell them you require an email confirming it before you hang up. A verbal promise is worthless.

Tired of the hold music from Evoice's support line? Or sending emails into a black hole only to get a generic response three days later? Sound familiar? It’s a common story in their reviews. The endless follow-ups and the feeling that you’re talking to a wall are exhausting. Pine AI handles the follow-up for you. It deals with the persistent pushback and the endless waiting so you don't have to. Let an AI advocate take over the headache and manage the complaint process. No joke.