An 'F' rating from the Better Business Bureau. Seriously. It's not just a fluke, Evoice has racked up 111 complaints in the last three years alone, and their Trustpilot score is a dismal 1.3 out of 5 stars. It's no wonder people are fed up. The most common complaints target their awful customer service and constant, incorrect billing charges. Trying to get a straight answer or cancel your account feels like a full-time job. If you've hit your limit with the endless hold music and unhelpful replies, you're in the right place. Pine AI is the advocate you need to handle the pushback and get your issue resolved for good. You can visit the official Evoice site at https://www.evoice.com/, but we suggest trying these methods first.
Best ways to complain to Evoice
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 866-761-8109 (Mon-Fri, 5 AM - 6 PM PT) | Best for urgent or complex issues where you need an immediate (though not necessarily fast) answer. |
| Live Chat | Available via their support portal (Mon-Fri, 5 AM - 6 PM PT) | Good for getting quick questions answered without sitting on hold, and you can save a transcript. |
| Support Ticket | Via the Evoice online support portal | Use this to create a paper trail. It's best for non-urgent billing disputes or technical issues. |
⏱️ Estimated Response Times from Evoice After Complaining
Good luck getting a quick reply. Here's what you can probably expect.
| Method | Expected Wait Time |
|---|---|
| Phone | 15 - 60 minutes (including hold time) |
| 24 - 72+ hours | |
| Chat | 5 - 30 minutes |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours (like mid-morning on a Tuesday or Wednesday).
- Have your account number and any relevant dates or invoice numbers ready before you call or chat.
- Be clear and concise about your problem and what you want as a resolution.
How to Escalate Your Complaint
If Evoice is ignoring you, it's time to go over their head. Your best options are filing formal complaints with external bodies. The BBB works, but prepare to wait. Evoice usually responds just to get the complaint closed.
Better Business Bureau (BBB)
The BBB acts as a mediator. They'll forward your complaint to Evoice, and the company typically has 14 days to respond. It's a public record, so companies are motivated to resolve it. You must try to resolve it with Evoice first.
Federal Communications Commission (FCC)
Since Evoice provides a VoIP (Voice over Internet Protocol) service, it falls under the FCC's jurisdiction. Filing a complaint here is free and can be very effective, as the FCC requires providers to respond directly to the customer within 30 days.
Email Template to Complain to Evoice
Subject: Urgent: Unresolved Issue with Account [[Account #]]
To Whom It May Concern,
I am writing again to resolve an issue with my account, [[Account #]]. Despite contacting customer support on [[Date]], my problem remains unsolved, and frankly, my patience is wearing thin.
On [[Date of incident]], [[describe the issue clearly, e.g., I was incorrectly billed $XX.XX for a service I had already cancelled, or my service was down for X hours]]. Having to spend my own time chasing this down has been incredibly frustrating and disruptive.
To resolve this, I require you to [[state your desired resolution, e.g., issue a full refund of $XX.XX to my original payment method immediately]]. I also need written confirmation that this issue has been corrected and my account is in good standing.
Please be aware that if this is not resolved within the next 48 hours, my next step will be to file formal complaints with both the Better Business Bureau and the FCC.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a supervisor immediately. If the first person you speak to can't help, don't waste time re-explaining. Politely ask to be transferred to a manager or supervisor.
- Get a reference number. Always ask for a ticket or call reference number. It's your proof that the conversation happened.
- Take screenshots. This is non-negotiable. Screenshot chat conversations, cancellation confirmation pages, and any weird error messages. You'll need them.
- Go public. A user on Trustpilot mentioned they only got a refund after posting a negative review. It shouldn't have to come to that, but sometimes public pressure is the only thing that works.
Let Pine AI Help Raise the Complaint to Evoice
Tired of being stuck on hold with Evoice, only to be told your issue can't be solved? Sound familiar? The whole process is designed to make you give up. A total headache. Pine AI handles the frustrating back-and-forth for you. We'll manage the complaint, follow up persistently, and work to get the resolution you deserve. No more repeating your account number five times or waiting for an email that never arrives. Let us take over so you can get on with your life.
Frequently Asked Questions about Evoice Complaint Filing
What if Evoice doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Evoice?
Is this the right phone number to contact Evoice?
What's the easiest way to cancel a subscription with Evoice?
Other ways that I can contact the Evoice?
Why was I charged after I cancelled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
