Carbonite, founded back in 2005, is a cloud backup service meant to save your digital life from hardware meltdowns or accidental deletions. Maybe you signed up after a scare but now the annual fee feels a bit much. With plans ranging from about $6 to $13 a month, you can save up to $150 a year by canceling. This guide covers canceling on their desktop site. You don't want to be that YouTuber who loses a 100-hour video edit because of a corrupted file, but you also don't need to pay for a service if you've got your files sorted elsewhere.
How to Cancel Carbonite on iPhone (iOS)
Heads up, you almost certainly didn't subscribe through the App Store. Carbonite handles its billing directly on its own website, so you won't find it listed under your Apple ID Subscriptions. It's a common point of confusion.
1 Use a Web Browser
Carbonite doesn't manage subscriptions through the Apple App Store. It's a bit old school. You have to cancel it using a web browser, either on your phone or a computer. Just open Safari or Chrome and follow the desktop steps below.
How to Cancel Carbonite on Android
You won't find a 'cancel' button in the Carbonite Android app or your Google Play subscriptions. The only way to stop payments is by logging into your account on their website.
1 Log In Through a Browser
Like with iOS, your Carbonite subscription isn't tied to the Google Play Store. You'll need to open a web browser like Chrome on your phone or computer to access your account and turn off the renewal.
How to Cancel Carbonite on Desktop or Laptop
This is the main and, honestly, the only real way to cancel your Carbonite plan. You're not technically 'cancelling' it on the spot, you're just telling it not to charge you again.
1 Go to the Carbonite Website
Open your preferred web browser and navigate to the Carbonite account login page at account.carbonite.com. This is where all the account management happens.
2 Sign In to Your Account
Enter the email address and password associated with your Carbonite subscription. If you've forgotten your password, now is the time to use the 'Forgot Password?' link.
3 Navigate to Your Subscription Details
Once logged in, you should land on your account dashboard. Look for a section called 'Account Summary' or 'My Subscription'. Click on the 'Manage' or 'View' button associated with your plan.
4 Turn Off Automatic Renewal
This is the key step. Carbonite doesn't have a giant 'Cancel' button. Instead, you need to turn off automatic renewal. Look for a link or toggle that says something like 'Turn Off Auto-Renew' or 'Do not automatically renew my subscription'. It can feel a bit hidden.
5 Confirm Your Decision
Carbonite will likely show you a confirmation pop-up asking if you're sure you want to cancel. You may have to provide a reason. Confirm your choice to finalize the process. Your service will remain active until the end of your current paid term.
Cancel Carbonite by Phone or Chat
If navigating the website is a pain, you can contact their support team directly. It sometimes feels faster than hunting for the right button.
- By Phone: Call Carbonite support at 1-877-222-5488. They are generally available from 9 AM to 8 PM (EST) on weekdays. Have your account email or customer ID ready to speed things up.
- By Live Chat: Visit the Carbonite support page on their website to initiate a live chat. This can be a good option to avoid waiting on hold, but be prepared for a bit of a wait for an agent to connect.
Before You Cancel: What You Should Know
- Your Data Will Be Deleted: After your subscription expires, Carbonite will permanently delete all your backed-up files. This usually happens within 30 days of expiration. Make sure you have downloaded everything you need before your plan ends.
- No Prorated Refunds: Carbonite's policy is clear, they do not offer refunds for unused portions of your subscription term. If you cancel, you can use the service until the term ends, but you won't get any money back.
- You Can't Pause: There is no option to pause your subscription. Your only choices are to keep it active with auto-renewal on or to turn off auto-renewal and let it expire.
Having Trouble Cancelling Your Carbonite Subscription?
If the cancel option seems to be missing or you're running into errors, here are a few things to try:
- Use a Desktop Computer: Some account management features don't work well on mobile browsers. If you're struggling on your phone, switch to a laptop or desktop.
- Clear Your Browser Cache: Sometimes old data stored in your browser can cause issues. Try clearing your cache and cookies or using an incognito/private browsing window to log in.
- Check for Third-Party Billing: While rare for Carbonite, if you purchased your subscription through a reseller like Best Buy or Staples, you might need to manage your subscription through them instead.
- Contact Support Directly: When all else fails, just call them. It might take a few minutes, but a support agent can manually turn off auto-renewal for you. Sometimes it's the path of least resistance.
Subscription Plans and Pricing (2025)
| Plan | Price (per year) | Details |
|---|---|---|
| Carbonite Safe Basic | $83.99 | Backs up one computer with unlimited cloud storage. Does not include external drives or automatic video backup. |
| Carbonite Safe Plus | $119.99 | Includes everything in Basic, plus backup for external hard drives and automatic video backup. |
| Carbonite Safe Prime | $149.99 | Includes everything in Plus, plus a courier recovery service to have a physical copy of your files shipped to you. |
How Pine AI Can Help You Cancel Your Carbonite Subscription
Tired of navigating confusing account menus? Let Pine AI handle it. We'll securely log in, turn off auto-renewal for your Carbonite subscription, and send you a confirmation when it's done. Save time and avoid any unwanted charges with just a few clicks.
Frequently Asked Questions about Carbonite
Can I unsubscribe from Carbonite anytime?
Can I get a refund from Carbonite if I forgot to cancel?
How do I know my Carbonite subscription is cancelled?
How long does it take for Carbonite to cancel?
What else should I know before I cancel my Carbonite subscription?
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How does Pine AI work with Carbonite to cancel my subscription?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
