Can I unsubscribe from Carbonite anytime?

Yep. You can turn off the auto-renewal for your Carbonite plan whenever you want. Your service will keep working until the end of the current billing cycle you've already paid for.

Can I get a refund from Carbonite if I forgot to cancel?

Probably not. Carbonite's policy is pretty clear that subscription fees are non-refundable. If you just signed up for an annual plan, you might fall within a 30-day money-back window, but don't count on it for a forgotten renewal.

How do I know my Carbonite subscription is cancelled?

You should get a confirmation email saying your auto-renewal is off. You can also log back into your account dashboard, which should show that your subscription is set to expire instead of renew.

How long does it take for Carbonite to cancel?

The cancellation itself, which is just turning off the renewal, is instant. Your access continues until your paid term is over. After that, your backed-up data is usually deleted within 30 to 60 days.

What else should I know before I cancel my Carbonite subscription?

The biggest thing is to download all your important files before your subscription ends. Seriously. Once it expires, you lose access and your data will be gone for good from their servers.

How do I raise a complaint to Carbonite?

To file a complaint, you'll need to contact their customer support team directly. The best way is by calling them at 1-877-222-5488 or by logging into their website to use their online support portal.

How to Cancel Your Carbonite Subscription (2025)

Carbonite, founded back in 2005, is a cloud backup service meant to save your digital life from hardware meltdowns or accidental deletions. Maybe you signed up after a scare but now the annual fee feels a bit much. With plans ranging from about $6 to $13 a month, you can save up to $150 a year by canceling. This guide covers canceling on their desktop site. You don't want to be that YouTuber who loses a 100-hour video edit because of a corrupted file, but you also don't need to pay for a service if you've got your files sorted elsewhere.

Last Edited on 09 Aug, 2025

Rachel Adams, Technology & Software Editor

6 min read

How to Cancel Carbonite Subscription on Desktop

The main way to cancel your Carbonite subscription is through their website on a computer. You can't do it from the software itself. The process is basically just finding the right button to turn off the automatic renewal. It's not hard, just a little hidden.

1 Log In to Your Carbonite Account

First, head over to the Carbonite website and get logged in. You'll need your account email and password. If you've forgotten it, you'll have to go through the whole password reset dance, which is always a bit of a pain.

2 Navigate to Account Settings

Once you're in, look around for a link or button labeled "Account" or "My Account." From there, you should be able to navigate to your "Account Summary" or "Billing Information" page.

3 Find Your Subscription Details

This is where they sometimes hide things. In your account or billing section, you'll see your current plan details and renewal date. You're looking for an option related to managing that subscription.

4 Turn Off Automatic Renewal

Scan the page for a link that says Turn off auto-renewal or something similar. It might be in small text. Honestly, finding this can feel like a mini-game. Click it when you spot it. I had to refresh the page once because the link didn't appear right away, which was weird.

5 Confirm the Cancellation

Carbonite will likely ask if you're really, really sure you want to leave. You might have to click through a couple of confirmation screens. Just stick with it and confirm your choice. You should get an email receipt for the cancellation, definitely save that.

Cancel Carbonite Subscription with phone

If you're stuck or just prefer talking to a person, you can call their support team. The number for Home & Personal plans is 1-877-222-5488. Their hours are usually Monday to Friday, 9:00 AM to 8:00 PM (ET). Have your account info ready and be prepared for a potential wait. One user on Reddit mentioned, 'I had to call twice. The first rep tried to just offer me a discount instead of canceling.'

Before you cancel, make sure you download any files you need. Carbonite will permanently delete your backed-up data 30 or 60 days after your subscription ends. Don't expect a refund for a partially used term, their policy is pretty firm on that. Also, you can't pause a subscription, it's either active or it's not.

Carbonite Plans and Pricing 2025

Plan	Price (per year)	Details
Carbonite Safe	$71.99	Provides basic automatic cloud backup for one computer. Good for essential documents and photos.
Carbonite Safe Plus	$111.99	Includes everything in the Safe plan, plus it backs up your external hard drives and automatically backs up your videos.
Carbonite Safe Prime	$149.99	Has all the features of Plus, but adds a courier recovery service. They'll physically ship a copy of your backed-up files to you if you have a major data loss.

Frequently Asked Questions about Carbonite

Rachel Adams

Technology & Software Editor

Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.