Complain About Carbonite - File a Complaint Today

Honestly, getting a quick reply feels like winning the lottery. Here’s what you can probably expect.

• Have your account number and the email you signed up with ready to go.
• Call during off-peak hours. Think mid-morning on a Tuesday or Wednesday, not Monday morning.
• Be very clear about what you want. A refund, a cancellation confirmation, technical help. Don't let them deflect.

If Carbonite is ignoring you, it's time to go over their head. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). The BBB forwards your complaint to a corporate contact at Carbonite, and the company is pressured to respond publicly. The process can feel slow, but it often gets results when support tickets and calls fail. You can also file a complaint with the Federal Trade Commission (FTC) if you believe their business practices, like auto-renewals, are deceptive. For billing issues, a chargeback with your credit card company is a powerful move, but make sure you've tried to resolve it with Carbonite first.

Subject: Formal Complaint: Unresolved Issue with Account [[Account #]]

I am writing again to resolve an issue with my Carbonite subscription.

This is my third attempt to get help with this problem. On [[Date]], my account was charged [[$Amount]] for an auto-renewal, even though I had already attempted to cancel my service. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.

My previous attempts to resolve this through your support portal (Case # [[Your Case Number, if you have one]]) have been ignored.

To resolve this, I require you to process a full refund of [[$Amount]] immediately. I also need written confirmation sent to this email address that my subscription has been successfully and permanently canceled and that no future charges will be made.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. If the first-level support agent says they can't help you, politely but firmly say, "I understand it's not your policy, so please transfer me to a supervisor or someone in the retention department who can."
• Take screenshots of everything. Error messages, your account dashboard showing the subscription is off, confirmation pages. Proof is your best weapon when they claim you never canceled.
• Mention the BBB. Casually dropping "My next step is the Better Business Bureau" into the conversation can sometimes unlock a solution. One user on a forum said the agent's tone changed completely after they said that.
• Request a callback. If the hold time is insane, ask if they have a system to call you back when an agent is free. It saves you from listening to terrible hold music.

Tired of Carbonite's support line putting you on hold, only to tell you they can't process a refund for an auto-renewal you never wanted? Sound familiar? It's a massive headache. Instead of wasting another hour trying to get a human on the phone or writing an email that will probably get ignored, let Pine AI handle it. We manage the entire complaint process for you. No more hold music, no more drafting angry emails, no more getting the runaround. We persist until your issue is resolved. It just saves your sanity.