Asana, founded in 2008, is that super-organized tool that helps teams manage projects, until the notifications and tasks start feeling a bit overwhelming. Maybe your team's workflow has changed, or perhaps you're just tired of your to-do list judging you. Whatever the reason, canceling shouldn't be another complicated task. This guide helps you cancel your Asana plan, with prices ranging from $13.49 to $30.49 per user. We'll cover the process on a desktop, which is the primary way to manage billing. By canceling, you could save up to $365 a year for each user. Let's get it done.
How to Cancel Asana Subscription on Desktop (Web Browser)
This is the main, and frankly, the only real way to cancel your Asana subscription. Trying to cancel through the mobile app will just send you back to the website. You must be the 'Billing Owner' or an Admin for the workspace to do this. If that's not you, get ready for a classic office scavenger hunt to find who is.
1 Log In and Open the Admin Console
First, log into your Asana account on a desktop computer. Find your profile photo in the top-right corner and click it. In the dropdown menu, select Admin Console. If you don't see this option, you are not the billing owner and cannot cancel the plan. You'll have to find the person in your organization who is.
2 Go to the Billing Tab
Once you're inside the Admin Console, look at the navigation menu on the left side of the screen. Click on the Billing tab. This page can sometimes be a bit slow to load, so don't worry if it takes a moment.
3 Find the Option to Cancel
On the Billing page, you'll see your current plan details. Look for a link that says Cancel Plan or Modify Plan. The wording can change, but it's typically located near your subscription renewal date. It's not always a giant, flashy button, so you might have to look closely.
4 Confirm Your Cancellation
Here come the confirmation screens. Asana will probably ask for feedback on why you're leaving. You can answer or just ignore it. You will need to confirm your choice to cancel, possibly more than once. Keep clicking until you get a final message stating your plan is canceled and will not renew.
5 Check for a Confirmation Email
Don't just close the tab and assume it's done. Check your email for a cancellation confirmation from Asana. If you don't receive one within an hour, go back to the Billing tab to verify the status. Weirdly, I've had the page time out before, forcing me to do the last step again. Better to be sure.
Before you cancel, here's the deal. Asana won't delete your projects or tasks. Your account will just downgrade to the free 'Basic' plan after your current paid period ends. So, your data is safe. However, don't expect a refund. Asana's policy is clear: no money back for unused time, even if you cancel a day after renewal. Also, there is no 'pause' feature, you're either paying or you're on the free plan.
Asana Plans and Pricing 2025
| Plan | Price (per user/month, billed monthly) | Details |
|---|---|---|
| Basic | Free | For individuals or teams just getting started. Includes unlimited tasks, projects, messages, and storage (100MB per file limit). |
| Premium | $13.49 | Includes everything in Basic, plus Timeline view, advanced search, custom fields, and an Admin Console for management. |
| Business | $30.49 | Includes everything in Premium, plus Portfolios, Goals, workload management, and more advanced integrations with tools like Salesforce. |
Frequently Asked Questions about Asana
Can I unsubscribe from Asana anytime?
Can I get a refund from Asana if I forgot to cancel?
How do I know my Asana subscription is cancelled?
How long does it take for Asana to cancel?
What else should I know before I cancel my Asana subscription?
How do I raise a complaint to Asana?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
