It's supposed to make work easier, right? So why does dealing with Asana feel like a full-time job you never signed up for? It's not just you. Their Trustpilot score is a dismal 2.1 stars, with over 71% of reviews being just one star. Common complaints constantly flag issues with their confusing billing practices and non-existent customer support. If you're tired of creating tasks just to chase support tickets, you're in the right place. Official site: Visit Asana
How to Complain About Asana
Best ways to complain to Asana
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Help Center / Contact Form | Asana Support Portal available 24/7 | This is the official channel. It creates a paper trail for your complaint, which is essential for escalation. |
| Social Media | Twitter/X: @asana | Use this for public complaints. Companies often respond faster to public posts to protect their brand image. |
| Physical Mail | 633 Folsom Street, San Francisco, CA 94107, USA | A last resort for formal, documented complaints. It's slow but can show you are serious. |
Estimated Response Times
⏱️ Estimated Response Times from Asana After Complaining
Good luck, you'll need it. Getting a human response can feel like a project with no deadline.
| Method | Expected Wait Time |
|---|---|
| Contact Form | 24 - 72 Hours (or longer) |
| Social Media | 4 - 48 Hours |
| Physical Mail | 1 - 2 Weeks (for delivery and processing) |
Tips for a Quicker Response
🔍 Tips to Get a Quicker Response from a Complaint
- Be Specific: Use subject lines like "Billing Error on Invoice #12345" instead of "Help".
- Include Your Details: Always provide your account email and any relevant project or task URLs.
- Attach Evidence: Screenshots are your best friend. Show them the problem directly.
How to Escalate Your Complaint
How to Escalate Your Complaint
If Asana support gives you the runaround, don't give up. First, reply to your existing support ticket and politely ask to have your issue escalated to a manager or senior support specialist. If that goes nowhere, it's time to go external. For US customers, the Better Business Bureau (BBB) is your next stop. You can file a complaint on their website. It's a formal process, and Asana has a public record to maintain, so they are likely to respond. BBB works, but prepare to wait. Asana usually responds after a reminder or two.
Email Template for Asana Complaints
Email Template to Complain to Asana
Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]
To Whom It May Concern,
I am writing again to resolve an issue with my account after my previous attempt to get help on [[Date]] was unsuccessful.
On [[Date of charge]], I was incorrectly charged [[$Amount]] for [[Specific service or plan]]. This charge is incorrect because [[Explain why, e.g., I had already cancelled my subscription, it's a duplicate charge, etc.]]. Frankly, the time I've wasted tracking this down has been incredibly frustrating.
To resolve this, I require a full refund of [[$Amount]] to be processed immediately and confirmation that my subscription is cancelled, if applicable.
Please be aware that if this is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.
Thank you for your prompt attention to this matter.
[[Your Name]]
Pro Tips for Making Your Complaint Heard
Additional Helpful Tips to get Your Complaint Resolved
- Mention Your Plan: If you're on a paid Business or Enterprise plan, say so immediately. They prioritize higher-paying customers.
- Use Keywords: Use words like "billing dispute," "incorrect charge," and "formal complaint" in your messages. These are often flagged for higher-level review.
- Request a Transcript: If you use a chat service, always ask for a copy of the transcript to be emailed to you for your records.
- Reference Their Terms: One user on Reddit mentioned they got a refund by quoting a specific clause from Asana's own Master Subscription Agreement. It shows you've done your homework.
Let Pine AI Handle Your Asana Complaint
Let Pine AI Help Raise the Complaint to Asana
Tired of getting lost in Asana's help center maze just to ask a simple question about your bill? Sound familiar? Instead of writing another support ticket that disappears into a black hole, let Pine AI handle it. We navigate their system, manage the follow-ups, and deal with the persistent pushback for you. No more waiting for a reply that never comes. It just gets done.
Frequently Asked Questions about Asana Complaint Filing
What if Asana doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Asana?
Is this the right phone number to contact Asana?
What's the easiest way to cancel a subscription with Asana?
Other ways that I can contact Asana?
Can I get my data out easily if I cancel?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
