Complain About Asana - File a Complaint Today

Trying to find the right person to complain to at Asana can feel like a full-time job. They funnel most users into a support bot. Here’s how to try and get past it.

Honestly, it feels like sending a message into the void and hoping for the best.

• Mention Your Subscription Tier: If you're on a paid plan, say so immediately. They prioritize paying customers.
• Use Their Jargon: Look up terms from their help center (like 'Workspace ID' or 'Admin Console') and use them in your complaint to get routed faster.
• Attach Proof: Always include screenshots, screen recordings, or invoice numbers. Make your case impossible to ignore.
• Keep It to One Thread: Don't open multiple tickets for the same issue. It just confuses their system and can delay a response.

If Asana support is giving you the runaround, it's time to escalate. First, reply to your existing support ticket and ask for your case to be escalated to a manager or a senior support specialist. Be direct.

If that goes nowhere, your next step is to file a formal complaint with an external body. For a US-based company like Asana, the Better Business Bureau (BBB) is a solid option. Filing a complaint on the BBB website is free. While the BBB isn't a government agency, companies like Asana often respond to avoid a negative mark on their public profile. BBB works, but prepare to wait. It can take a few weeks to get a resolution.

For issues related to deceptive advertising or unfair billing practices, you can also report them to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. The FTC doesn't resolve individual complaints, but they use reports to build cases against companies with patterns of bad behavior.

Subject: Urgent: Unresolved Billing Issue on Account [[Account/Workspace ID]]

To Whom It May Concern,

This is my second attempt to resolve an incorrect charge on my account. Despite contacting support on [[Date]], my problem remains unsolved.

On [[Date]], my account was charged [[$Amount]] for an annual subscription that I did not authorize. I was under the impression I was on a monthly plan. Frankly, having to track this down and spend my time correcting your company's confusing billing interface has been incredibly frustrating.

To resolve this, I need you to process a full refund of [[$Amount]] immediately. I also require written confirmation that my account has been adjusted to the correct plan or canceled, and that it will not be billed again without my explicit consent.

If I don't receive a satisfactory response and refund confirmation within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a Supervisor Immediately: If the first-level support bot or agent isn't helping, don't waste time. Immediately type 'I need to speak with a manager' or 'escalate this ticket.'
• Reference Forum Threads: A user on the Asana community forum said they got a much faster response by linking to a public forum thread about the same bug in their support ticket. It shows you've done your research.
• Request a Transcript: If you're using live chat, always ask for a copy of the transcript to be emailed to you. It's your proof of what was said and promised.
• State Your Desired Outcome Clearly: Don't just complain. Tell them exactly what you want. For example, 'I expect a refund of $143.88 for the incorrect charge.'

Tired of navigating Asana's support maze just to get a simple billing question answered? Sound familiar? It's a common story on their Trustpilot and BBB pages. Users are fed up with chatbot loops and waiting days for a reply that doesn't even solve the problem. Pine AI can take over the tedious follow-up for you. No joke. We send the emails, handle the pushback, and work to get your issue resolved while you focus on actual work. Let us deal with the headache of chasing them down.