How to Cancel Wix Subscription (2025 Guide) - iOS, Android & Desktop

Maybe your e-commerce empire didn't take off like you hoped. It happens. Wix, established in 2006, offers site building tools ranging from $17 to $159 per month. By cancelling, you could save up to $1,908 annually. You can manage this on iOS, Android, or desktop. Visit Wix to start. Pissed Consumer reports over 380 complaints in the last 3 years, citing "incorrect billing amounts" and "poor customer service" as major headaches. Recent price hikes have users venting online, feeling as stressed as Carmy in The Bear trying to fix a menu. If you are done paying for a dormant site, here is how to stop the charges.

How to Cancel Wix on Desktop or Laptop

Most users sign up via the web, so this is the most common method. Note that cancelling the website plan does not automatically cancel your domain name subscription. Those are often separate bills.

How to Cancel Wix on iPhone (iOS)

If you purchased your plan through the Wix Owner app on an iPhone, Apple handles the billing. You cannot cancel this inside the Wix app itself.

How to Cancel Wix on Android

This only applies if you paid via the Google Play Store. If you used a credit card directly on the Wix site, these steps won't work.

What is Wix Cancellation Policy

Wix has a strict 14-day money-back guarantee for premium plans. If you cancel within the first 14 days of your initial purchase, you can request a full refund. After that window closes? You are out of luck. They generally do not offer refunds for monthly or annual plans once that period passes. When you cancel, your plan stays active until the end of the current billing cycle. A major frustration point reported on Trustpilot is that cancelling your website hosting plan does not cancel your domain name or business email. You have to cancel those separately, or you will keep seeing charges.

Before You Cancel Wix: What You Should Know

Check Your Domain

If you bought a domain (like yourname.com) through Wix, it is a separate subscription. Cancelling your Premium Plan turns your site back into a free version (with ads and a wixsite.com URL), but it doesn't stop the domain renewal fee. You must cancel the domain separately in the "Domains" tab.

Data Retention

Wix keeps your site data even after you cancel the paid plan. Your site just reverts to the free version. They don't delete your account unless you specifically request a "Permanent Deletion" in the account settings.

Third-Party Apps

Did you buy apps from the Wix App Market? Some of those have their own recurring billing cycles that are independent of your main website plan.

Having Trouble Cancelling Your Wix Subscription?

If the cancel button is missing or greyed out, try these fixes:

• Check the Source: You might have bought it via Apple or Google. Check your app store subscriptions.
• Unpaid Bills: If you have a past-due payment, Wix sometimes locks the account settings until it is resolved. Annoying, but common.
• Desktop Mode: The mobile browser version of Wix is notoriously glitchy for admin tasks. Log in from a laptop or use "Desktop Site" mode on your phone browser.
• Contact Support: If all else fails, use their automated chat bot to request a callback. It is tedious, but sometimes necessary.

Subscription Plans and Pricing (2025)

How Pine AI Can Help You Cancel Your Wix Subscription