NeighborWho, established around 2018, provides property reports and background checks, capitalizing on the true crime curiosity seen in shows like Only Murders in the Building. However, satisfying that curiosity costs between $1.00 for trials and $35.00 monthly. You could save up to $420 annually by cancelling. Visit NeighborWho to manage your account. Pissed Consumer lists significant complaints in the last 3 years, specifically citing "unauthorized charges" and "poor customer service." With recent inflation squeezing budgets, dropping unused data services is trending. If you are tired of the runaround described in negative reviews, here is how to stop the billing.
How to Cancel NeighborWho on Desktop
Most users manage their subscription directly through the website. It is usually the fastest way, provided the site is not glitching.
How to Cancel NeighborWho on Mobile (iOS & Android)
Since NeighborWho is primarily web-based, the mobile process is just a smaller, more frustrating version of the desktop site.
Cancel NeighborWho by Phone
If the website is giving you errors (which happens more than it should), you can call their support line.
- Phone Number: 1-866-202-7417
- Hours: Daily, 6:00 AM to 11:30 PM EST
Be prepared for a hold time. Tell the representative clearly that you want to cancel and do not want any retention offers.
Cancel by Email
You can also send a cancellation request to support@neighborwho.com. Include your full name, the email address associated with the account, and a clear statement that you wish to terminate the membership immediately. Ask for a confirmation number.
What is NeighborWho Cancellation Policy
NeighborWho allows you to cancel at any time, but they are strict about the billing cycle. If you cancel in the middle of a month, you generally keep access until the period ends, but you will not get a refund for the remaining days. The biggest complaint on the Better Business Bureau is about the $1 trial automatically converting to a full $35 monthly plan. You must cancel before the trial period (usually 7 days) expires to avoid that heavy charge. No refunds are issued if you forget.
Before You Cancel NeighborWho: What You Should Know
- No Prorated Refunds: Once the charge hits, that money is gone.
- Data Retention: Cancelling the sub does not delete your account data. You need to request that separately if you care about privacy.
- Trial Traps: The 7-day trial is the danger zone. Cancel at least 24 hours before it ends to be safe.
Having Trouble Cancelling Your NeighborWho Subscription?
Sometimes the "Cancel" button mysteriously disappears or the page times out.
- Try a Different Browser: If Chrome is stuck, try Firefox or Edge.
- Check Third-Party Billers: Did you sign up via PayPal? You might need to cancel the recurring payment inside your PayPal account settings instead.
- Call Them: If the online dashboard is broken, the phone line is your best bet, despite the annoyance.
Subscription Plans and Pricing (2025)
| Plan |
Cost |
Details |
| 7-Day Trial |
~$1.00 |
Full access for one week. Auto-renews to monthly. |
| Monthly Plan |
~$34.99 /mo |
Standard recurring billing. |
| 3-Month Plan |
~$77.94 |
Billed quarterly (approx $26/mo). |
How Pine AI Can Help You Cancel Your NeighborWho Subscription
