MakeSpace is a full-service storage company that picks up your belongings, stores them in a climate-controlled facility, and delivers them back on demand. It sounds simple until something goes wrong. Customers filing complaints on the BBB have cited billing disputes and delayed or missing item returns as the top frustrations, with over 80 complaints logged in the last three years. Trustpilot reviewers echo those concerns, giving MakeSpace a 2.3-star rating across more than 150 reviews. PissedConsumer users rate their customer service experience poorly as well. Contact options include phone, email, live chat, and social media. Visit MakeSpace at https://www.makespace.com.
Best Ways to Contact MakeSpace
Here is a quick-reference table of every confirmed contact channel MakeSpace offers. Use this to pick the right path before you waste time on the wrong one.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | (800) 536-9564, Mon-Fri 9am-6pm ET | Urgent issues, billing disputes, escalations |
| support@makespace.com | Non-urgent issues, formal complaints | |
| Live Chat | makespace.com (chat widget, business hours) | Quick questions, scheduling changes |
| Social Media | @MakeSpace on Twitter/X, Facebook | Public complaints, fast acknowledgment |
| Help Center | help.makespace.com | Self-service, FAQs, account management |
Note: MakeSpace does not currently offer a dedicated in-app support channel separate from the main website chat. All support routes through the web portal or phone.
Contact Channels in Detail
Each channel below is verified. Follow the steps for the one that fits your situation best.
1 📞 MakeSpace Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Support | (800) 536-9564 | Mon-Fri, 9am-6pm |
| Billing | (800) 536-9564 (ask for billing) | Mon-Fri, 9am-6pm |
Call flow tips:
- When the automated menu picks up, say "representative" or press 0 to try to skip to a live agent.
- Have your account email and storage plan details ready before the call connects.
- User reports on Trustpilot suggest hold times are shorter before 10am ET and after 4pm ET.
- If you are disputing a charge, say "billing dispute" early in the call. That phrase tends to route you to someone with actual authority to issue credits.
- If the first agent cannot resolve your issue, politely ask for a supervisor. Do not accept a callback promise without getting a ticket number first.
2 📧 MakeSpace Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | support@makespace.com | 2-4 business days |
| Billing or Disputes | support@makespace.com (note billing in subject) | 2-4 business days |
How to write an effective email:
- Subject line format:
[Account Email] - [Issue Type] - [Date of Incident]. Example:jane@email.com - Billing Dispute - March 15, 2026. - In the body, include your full name, the email tied to your account, your storage plan name, and a clear one-paragraph description of the problem.
- Attach any screenshots of charges, confirmation emails, or error messages.
- Known delay: emails sent Friday afternoon often do not receive a first response until Tuesday. Send early in the week if timing matters.
3 💬 MakeSpace Live Chat
Where to access: Visit makespace.com and look for the chat bubble in the bottom-right corner. It is available during business hours (Mon-Fri, 9am-6pm ET).
Steps to start a chat:
- Go to makespace.com and log into your account.
- Look for the chat icon in the lower-right corner of the screen.
- Click it and select your issue category from the menu.
- Type a brief description of your problem to get past the bot prompts.
- Type "agent" or "speak to a person" if the bot loops without resolving your issue.
What it handles well: Scheduling pickups and deliveries, general account questions, and plan changes.
Escalation: The chat bot will escalate to a live agent if you explicitly request one. If it keeps looping, refresh the page and try again during off-peak hours.
4 📱 MakeSpace In-App and Social Media Support
In-App Support: MakeSpace does not offer a standalone mobile app with a dedicated support portal as of early 2026. Support is handled through the mobile browser version of makespace.com. The chat widget works on mobile browsers, though some users on Trustpilot have noted it loads inconsistently on older Android devices. For complex issues, a desktop browser or phone call is more reliable.
Social Media:
- Twitter/X: @MakeSpace
- Facebook: facebook.com/makespace
Social media is best for getting a fast acknowledgment on a public complaint. Direct messages on Twitter/X have resulted in quicker responses for some users, based on review patterns. Do not share full account details publicly. Use DMs for anything sensitive.
Estimated Response Times from MakeSpace
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 10-25 minutes on hold during peak hours |
| 2-4 business days | |
| Live Chat | 5-15 minutes to reach a live agent |
| Social Media (DM) | 1-2 business days |
Based on user reports across Trustpilot and PissedConsumer, Monday mornings and the days following a holiday weekend are the worst times to call. The phone queue fills up fast. Mid-week calls between 10am and noon ET tend to move faster. The live chat bot has a known habit of offering generic FAQ links before escalating, so budget an extra few minutes to push past it. Email is the slowest channel but creates the clearest paper trail if you need to escalate to the BBB later.
Before You Call: What to Have Ready
Do not sit on hold unprepared. It is a waste of your time and theirs.
1. Your account email address. This is the single most important piece of information. Every MakeSpace agent will ask for it first. If you signed up with a work email you no longer use, figure that out before you dial.
2. Your most recent charge date and amount. If you are calling about a billing issue, pull up your bank statement or the MakeSpace confirmation email. Agents need the exact dollar amount and date to look up the transaction. Saying "I was charged too much last month" without specifics will slow everything down.
3. Your storage plan name or tier. Know whether you are on a small, medium, or large plan. This helps the agent pull your account faster and confirms you are talking about the right service.
4. A description of the problem in one or two sentences. Write it down before you call. When you finally reach a human, you want to be clear and fast. Rambling costs you time.
5. A pen and something to write on. Get the agent's name and your ticket or case number before you hang up. If the issue is not resolved, that number is your proof the conversation happened.
Tips to Reach MakeSpace Support Faster
These are based on real patterns from user reviews and complaint boards, not guesswork.
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Call before 10am ET on a Tuesday or Wednesday. Monday queues are brutal. Friday afternoons are nearly as bad. Mid-week mornings are consistently the shortest wait times based on Trustpilot reviewer comments.
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Use live chat for scheduling issues. If you need to reschedule a pickup or delivery, chat resolves it faster than phone. Phone agents sometimes have to transfer you to a scheduling team anyway, which adds time.
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Say "billing dispute" on the phone, not "I have a question about my bill." The phrasing matters. Dispute language routes you to agents with more authority to act.
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Try the Help Center first for account access issues. Password resets and basic account changes are faster through self-service at help.makespace.com than waiting for a live agent to walk you through the same steps.
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Send a Twitter/X DM if you are not getting email responses. A few Trustpilot reviewers noted that a public tweet or DM got a response within hours when email had gone unanswered for days. Public visibility tends to speed things up.
-
Ask for a supervisor early if your issue involves a missing or damaged item. Front-line agents have limited authority on claims. Asking for escalation in the first five minutes of the call saves you from being transferred after a long explanation.
Where to Quickly Solve Common MakeSpace Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error | Phone support | Have the charge date and amount ready. Phone agents have the most authority to issue credits. |
| Technical glitch or error message | Live chat | Faster than phone. You can copy and paste error codes directly into the chat window. |
| Can't log in or password reset | Help Center (self-service) | Try self-service first at help.makespace.com. Only call if the automated tools fail. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call creates a clearer record and a better shot at escalation. |
| Delayed item return or missing belongings | Phone support | This is the top complaint on BBB and PissedConsumer. Phone is the only channel with enough authority to open a formal claim. Have your pickup confirmation number ready. |
| Cancelling your storage plan | Phone or email | Cancellations sometimes require written confirmation. Follow up any phone cancellation with an email to support@makespace.com so you have a paper trail. |
Additional Helpful Links for MakeSpace
All links below have been verified as live resources.
- Help Center: help.makespace.com
- Start Live Chat: makespace.com (chat widget, bottom-right corner)
- Billing Portal: makespace.com/account
- Report Fraud or Phishing: Contact support@makespace.com with the subject line "Fraud Report"
- Download the App: MakeSpace does not currently offer a standalone iOS or Android app. Use the mobile browser at makespace.com.
- Cancel your plan: How to cancel MakeSpace
How Pine AI Can Help You Contact MakeSpace
In 2025 and into 2026, complaints about MakeSpace response times have climbed steadily on both Trustpilot and PissedConsumer, with customers reporting days of silence after emailing about missing items or unexpected charges.
Pine AI handles the whole thing for you. The average customer spends 240 minutes navigating hold music, chat bots, and unanswered emails. Pine gets that time back.
Step 1: Tell us your issue. Describe what happened with MakeSpace. We will ask for a few account details to get started. That is it.
Step 2: Pine gets to work. We navigate the phone menus, wait on hold, and handle the back-and-forth. We do not just start the process and hand it back to you. We finish it.
Step 3: Your issue is resolved. You get a confirmed result, not a ticket number and a vague promise. No retention offers, no runaround. Just your problem handled and your time returned.
Frequently Asked Questions about MakeSpace
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