LaserShip/LSO is a regional last-mile delivery carrier serving the eastern and southern United States, handling millions of packages for major retailers each year. If your package has gone missing or is stuck in limbo, you are not alone. The BBB has logged over 1,400 complaints against LaserShip in the last three years, and Trustpilot shows a 1.3-star rating across more than 2,800 reviews, with lost packages and unexplained delivery delays topping the complaint charts. Shoppers venting on Reddit in early 2026 compared tracking a LaserShip shipment to watching a loading screen that never ends. You can reach support by phone, email, live chat, or social media. Visit LaserShip/LSO at https://www.lasership.com.
Best Ways to Contact LaserShip/LSO
Here is a quick-reference table of every confirmed contact channel. Use this to pick the right path before you waste time on the wrong one.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-804-414-2590, Monday through Friday 8 AM to 8 PM ET, Saturday 8 AM to 5 PM ET | Urgent issues, lost packages, escalations |
| Live Chat | Available at lasership.com, hours mirror phone support | Quick questions, tracking issues, delivery disputes |
| Email / Web Form | Submit via lasership.com/contact, response within 1 to 3 business days | Non-urgent issues, formal written complaints |
| Social Media | @LaserShip on Twitter/X and Facebook | Public complaints, quick acknowledgment |
| Help Center | lasership.com/faq | Self-service, tracking lookups, FAQs |
Every channel above has been confirmed against LaserShip's official site. If a channel is not listed here, it has not been verified.
Contact Channels in Detail
Each verified channel is broken down below with step-by-step guidance so you know exactly what to do before you start.
1 📞 LaserShip/LSO Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main / General Support | 1-804-414-2590 | Mon–Fri 8 AM–8 PM, Sat 8 AM–5 PM |
| Delivery Issues / Escalations | 1-804-414-2590 | Same as above |
LaserShip does not publish a separate billing line. All calls route through the main number.
Call flow tips:
- When the automated menu picks up, say "agent" or press 0 repeatedly to skip to a live rep faster.
- Have your tracking number ready before the system asks. It will ask.
- User reports on Reddit and Trustpilot suggest hold times spike on Mondays and the day after a holiday. Mid-morning Tuesday through Thursday tends to be the shortest wait.
- If the rep cannot resolve your issue, ask calmly but directly for a supervisor. Phrase it as: "I need to escalate this. Can you connect me with a supervisor?"
2 📧 LaserShip/LSO Email and Web Form Support
LaserShip does not publish a direct customer-facing email address. All written contact goes through the web form at lasership.com/contact.
| Purpose | Submission Method | Average Response Time |
|---|---|---|
| General Inquiries | lasership.com/contact form | 1 to 3 business days |
| Delivery Disputes / Lost Packages | lasership.com/contact form | 1 to 3 business days |
Tips for your submission:
- Subject line equivalent (the "Issue Type" dropdown): choose the most specific option available, such as "Package Not Delivered."
- In the message body, include your full name, tracking number, delivery address, the retailer you ordered from, and a clear one-sentence description of the problem.
- If you have a photo of the delivery confirmation (especially if it shows the wrong location), attach it.
- Known delay: submissions sent Friday afternoon often do not receive a first response until Tuesday.
3 💬 LaserShip/LSO Live Chat
- Where to access: lasership.com (look for the chat icon in the bottom-right corner of the page)
- Hours: Mirror phone support hours, Monday through Friday 8 AM to 8 PM ET, Saturday 8 AM to 5 PM ET
Steps to start a chat:
- Go to lasership.com.
- Click the chat bubble icon in the lower-right corner of the screen.
- Enter your name and tracking number when prompted.
- Type a brief description of your issue.
- Wait for a live agent or respond to the bot's initial questions to route your request.
What it handles: Tracking status, delivery disputes, address correction requests, and general questions.
Escalation: The chat bot will attempt to resolve basic tracking questions automatically. If it cannot, it offers a handoff to a live agent during staffed hours. If you are outside those hours, it will prompt you to submit a web form instead.
4 📱 LaserShip/LSO In-App Support
LaserShip does not currently offer a standalone branded mobile app for consumers on iOS or Android. Package tracking is handled through the website or through the retailer's own app. If your retailer (such as Amazon or Walmart) uses LaserShip as a carrier, tracking updates will appear inside that retailer's app, but support for delivery issues still routes back to LaserShip directly via phone, chat, or web form.
If this changes, the official source to check is lasership.com.
Estimated Response Times from LaserShip/LSO
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 10 to 30 minutes on hold during peak hours |
| Email / Web Form | 1 to 3 business days |
| Live Chat | 5 to 20 minutes depending on queue |
| Social Media (Twitter/X, Facebook) | A few hours to 1 business day for a public reply |
Based on patterns reported on Trustpilot and Reddit threads from early 2026, Monday mornings and the day after major shipping holidays (think the week after Thanksgiving or Christmas) are the worst times to call. If you can wait until Tuesday or Wednesday mid-morning, you will likely spend less time on hold. The live chat bot has a known quirk: it sometimes loops back to offering tracking status updates even when you have already confirmed the package is lost. If that happens, type "speak to agent" directly into the chat window to break the loop.
Before You Call: What to Have Ready
Seriously, do not pick up the phone without these. The rep will ask for all of it, and scrambling mid-call just adds time.
- Your tracking number. This is the single most important thing. Without it, the agent cannot pull up your shipment. Find it in your retailer's order confirmation email.
- The email address tied to your order. Not your LaserShip account (most people do not have one), but the email you used when you placed the order with the retailer.
- The delivery address and expected delivery date. If the package was marked delivered but you never got it, note the exact date and time shown in the tracking history.
- A screenshot or photo if you have one. If the tracking page shows a delivery photo that is clearly not your door, save that image before you call. It is your strongest piece of evidence.
- The retailer's name and order number. LaserShip agents sometimes need to coordinate with the shipper. Having the order number speeds that up.
Tips to Reach LaserShip/LSO Support Faster
- Call Tuesday through Thursday between 10 AM and noon ET. User reports consistently point to this window as the lowest-volume period. Mondays and Fridays after 3 PM are the worst.
- Use live chat for tracking disputes. You can paste your tracking number and error details directly into the window, which is faster than spelling things out over the phone.
- Skip the phone menu by saying "agent" immediately. The automated system will try to route you through several prompts. Saying "agent" or pressing 0 twice usually bypasses most of them.
- Go public on Twitter/X for faster acknowledgment. A tweet tagging @LaserShip with your tracking number and a brief complaint often gets a response within a few hours, sometimes faster than the phone queue. This does not always resolve the issue, but it gets the ball rolling.
- Ask for a supervisor on the first call if your package is confirmed lost. Do not wait for a second or third call. If the tracking shows "delivered" and you have nothing, that is an escalation-level issue from the start. Say so clearly.
- Use desktop for live chat. A few users on Reddit noted the chat widget does not always load correctly on mobile browsers. If you are having trouble accessing it, switch to a desktop browser.
Where to Quickly Solve Common LaserShip/LSO Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Package marked delivered but never arrived | Phone support | Ask the agent to file a "delivery exception" claim immediately. Do not let them close the ticket with just a tracking note. |
| Package stuck in transit for more than 5 days | Live chat | Paste the tracking number and the last known scan location directly into the chat. Agents can see more detail than the public tracking page. |
| Wrong address on the shipment | Phone support | Call as early as possible. Once a package is out for delivery, address corrections become nearly impossible. |
| Damaged package | Web form with photos | Attach clear photos of the damage and the packaging. Written submissions with evidence are easier to escalate to a claim. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call with a supervisor creates a documented case number. Follow up in writing via the web form to create a paper trail. |
| Delivery driver left package in an unsafe location | Twitter/X and phone | Tweet publicly first to create a visible record, then call to file the formal report. |
| Tracking not updating for more than 48 hours | Live chat | The chat agent can check internal scan data that does not appear on the public tracking page. |
Additional Helpful Links for LaserShip/LSO
- Help Center / FAQ: https://www.lasership.com/faq
- Start Live Chat: https://www.lasership.com (chat icon, bottom-right corner)
- Contact / Web Form: https://www.lasership.com/contact
- Track a Package: https://www.lasership.com/track
- Report a Delivery Issue: https://www.lasership.com/contact (select "Delivery Issue" from the dropdown)
- LaserShip on Twitter/X: https://twitter.com/LaserShip
- LaserShip on Facebook: https://www.facebook.com/LaserShip
- Cancel or manage a subscription with a retailer that uses LaserShip: How to cancel LaserShip/LSO
How Pine AI Can Help You Contact LaserShip/LSO
Complaints about LaserShip packages marked "delivered" with no package in sight have surged across Trustpilot and Reddit throughout 2025 and into 2026, and the hold times to sort it out have not gotten any shorter.
Pine can handle the whole thing for you, saving you an average of 240 minutes of navigating phone trees and repeating your tracking number to three different people.
Step 1: Tell us your issue. Describe what happened with your LaserShip delivery. We will ask for a few details like your tracking number and delivery address to get started.
Step 2: Pine gets to work. We navigate the menus, wait on hold, and handle the back-and-forth with the support team. We do not just start it. We finish it.
Step 3: Your issue is resolved. You get a confirmed outcome, whether that is a redelivery, a claim filed, or a clear answer. No runaround, no repeated hold music. Just your time back.
Frequently Asked Questions about LaserShip/LSO
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My package shows 'delivered' but I never got it. What do I do?
