Zoho has been powering businesses since 1996 with its suite of apps, but maybe your team shifted to Slack or Salesforce. With subscription pricing ranging from $14 to over $52 per user, keeping unused seats is costly. You could save up to $600 annually per user by cancelling. Visit Zoho to manage your account. Much like the recent 'Year of Efficiency' in tech where companies are slashing budgets, you might be trimming the fat too. Data from Pissed Consumer highlights frustrations with "poor customer service" and "billing glitches," contributing to their total complaints in the last 3 years. If you are tired of price hikes or technical support loops, here is how to cancel on iOS, Android, and desktop.
How to Cancel Zoho on Desktop (Web)
This is the most reliable way to cancel since most Zoho accounts are set up via the web. Note that only the 'Super Admin' can usually do this. If that is not you, you are stuck until you find them.
1 Log in to Zoho Payments
Go to the Zoho Payments portal or click your Profile Picture in the top right corner of any Zoho app. Select Subscription or Manage Subscription from the dropdown. If you don't see this, you probably aren't the admin.
2 Locate Your Active Plan
You will see a list of all apps you pay for. Hover over the specific plan you want to kill. A generic Change Plan or Upgrade/Downgrade button usually appears. Sometimes it is hidden under a gear icon.
3 Click Cancel Subscription
Look for the Cancel Subscription link. It is often small text at the bottom of the plan details page. They might ask you to downgrade to a free plan first. Just confirm the cancellation to stop the billing.
How to Cancel Zoho on iPhone (iOS)
If you subscribed to a specific Zoho app (like Zoho Books or CRM) through the App Store, this is how you stop Apple from charging you.
1 Open Settings
Tap the grey Settings gear icon on your home screen. Do not open the Zoho app itself; you cannot cancel from there.
2 Tap Your Apple ID
Tap your name at the very top of the Settings menu. Then tap Subscriptions.
3 Select Zoho and Cancel
Find Zoho in the list. Tap it, then hit Cancel Subscription. If you do not see it here, you likely signed up on their website, so go use a desktop browser instead.
How to Cancel Zoho on Android
Similar to iOS, this only works if you paid via Google Play. If you paid Zoho directly with a credit card, this list will be empty.
1 Open Google Play Store
Launch the Play Store app. Make sure you are signed into the Google account used to buy the subscription.
2 Tap Profile then Payments
Tap your profile icon in the top right. Select Payments & subscriptions, then tap Subscriptions.
3 Cancel Zoho
Select the Zoho app you want to remove. Tap Cancel subscription and follow the prompts to confirm. Google usually makes this pretty quick.
What is Zoho Cancellation Policy
Zoho operates on a "pay-as-you-go" model for monthly plans. You can cancel anytime, but they generally do not offer refunds for the current billing cycle. You will keep access until the end of the period you already paid for. If you are on a yearly plan, they are stricter. According to their terms, downgrading in the middle of a yearly cycle might result in credits rather than cash back. Users on Trustpilot frequently complain about this, noting that getting actual money back requires fighting with support tickets. It is annoying, but standard for SaaS.
Having Trouble Cancelling Your Zoho Subscription?
If the buttons are missing or the page loops, try these fixes:
- Check Your Role: Only the account "Super Admin" can cancel subscriptions. If you are just a user, you cannot stop the billing.
- Browser Issues: Ad-blockers sometimes hide the cancellation pop-ups. Try using Incognito mode or a different browser.
- Bundled Apps: If you have Zoho One, you cannot cancel individual apps easily; you have to cancel the whole suite or adjust user licenses.
- Contact Support: If all else fails, email
[email protected]. It might take a few days for a reply.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price (Per User) | Key Features |
|---|---|---|
| Standard | ~$14 - $20 | Basic CRM features, scoring rules, workflows. |
| Professional | ~$23 - $35 | Real-time sales signals, inventory management. |
| Enterprise | ~$40 - $50 | Zia AI, command center, advanced customization. |
| Ultimate | ~$52 - $65 | Advanced BI, dedicated database clusters. |
| Zoho One | ~$37 - $45 | All-in-one suite (45+ apps) for the whole org. |
How Pine AI Can Help You Cancel Your Zoho Subscription
With businesses tightening budgets in 2025, cutting unused software seats is the smartest move you can make this week. Pine AI makes it effortless.
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Step 1: Let's get started to cancel Zoho Tell us you want to drop Zoho. We will ask for a few account details to locate the subscription.
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Step 2: Pine gets to work We navigate the confusing admin panels, deal with the "downgrade" menus, and handle the awkward support emails if necessary. We don't just suggest it; we finish it.
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Step 3: You're free from Zoho The billing stops. You get a confirmation. No retention offers, no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Zoho
Can I unsubscribe from Zoho anytime?
Can I get a refund from Zoho if I forgot to cancel?
How do I know my Zoho subscription is cancelled?
How long does it take for Zoho to cancel?
What else should I know before I cancel my Zoho subscription?
How do I raise a complaint to Zoho?
How does Pine AI work with Zoho to cancel my subscription?
