Zoho, founded way back in 1996, is that massive suite of business apps everyone seems to use for something, from CRM to email. Maybe you signed up for Zoho One to manage your side hustle, or maybe you're just tired of seeing that charge on your credit card. With plans ranging from $45 to $105, you can save up to $1260 a year by canceling. This guide covers how to cancel on your desktop, which is pretty much the only way to do it. Honestly, with all the talk on LinkedIn about "optimizing your tech stack," it's no surprise people are re-evaluating if they really need all 40+ apps Zoho offers. Let's get this done so you can stop worrying about surprise fees.
How to Cancel Zoho on Desktop or Laptop
This is the most reliable way to cancel your Zoho subscription, as all billing is managed through their central web portal. You can't properly cancel from the mobile apps.
1 Log In to Your Zoho Account
First, open your web browser and navigate to the Zoho homepage. You need to sign in as the administrator of the account. This is usually the person who set up the subscription in the first place. If you're just a user, you won't have the permissions to cancel.
2 Access the Zoho Store
Once you're logged in, look for the gear icon or your profile picture, usually in the top-right corner. Click on it and find the Subscription or Manage Subscription link. This will redirect you to the Zoho Store, which is where all the billing magic happens.
3 Navigate to Your Subscriptions
In the Zoho Store dashboard, you should see a list of your active subscriptions. Find the specific Zoho product you want to cancel (e.g., Zoho One, Zoho CRM). It can get a little confusing if you have multiple services. Take your time here.
4 Change Plan or Downgrade
For the subscription you want to cancel, click on Change Plan. Zoho's interface can be a bit tricky. They often guide you to downgrade rather than cancel outright. Look for an option to downgrade to the Free Plan. This is effectively how you cancel the paid service.
5 Confirm the Cancellation
Follow the on-screen prompts. You'll likely be asked for a reason for leaving. After you confirm, your subscription will be set to downgrade to the free version at the end of your current billing cycle. Make sure you get a confirmation email. If you don't, something went wrong.
How to Cancel Zoho on iPhone (iOS)
Canceling Zoho on an iPhone is a bit of a misnomer. You don't cancel through the App Store; you have to use their website.
1 Check Your Apple Subscriptions (Just in Case)
Open the Settings app on your iPhone. Tap your name at the top, then select Subscriptions. Look for Zoho in the list. In 99% of cases, it won't be there.
2 Understand Zoho's Billing
Zoho manages its subscriptions directly through its own website, not through Apple's App Store. This means you cannot cancel your service through your iPhone's subscription settings. It's a common point of confusion.
3 Use Your Phone's Browser
Open Safari or another web browser on your iPhone and follow the Desktop or Laptop instructions above. You'll need to log into the Zoho Store website to manage and cancel your plan.
How to Cancel Zoho on Android
You can't cancel your Zoho subscription through the Google Play Store. You must use the Zoho website on a browser.
1 Check Google Play Subscriptions
Open the Google Play Store app. Tap your profile icon in the top-right corner, then select Payments & subscriptions, and then Subscriptions. See if Zoho is listed. It's highly unlikely you'll find it here.
2 Why It's Not in Google Play
Like with Apple, Zoho handles its billing directly. They don't process payments through Google Play, so you can't manage your subscription there. Honestly, it would be easier if they did.
3 Use a Web Browser to Cancel
You'll need to use a web browser like Chrome on your Android device. Go to the Zoho website, log in as the administrator, and follow the steps outlined in the Desktop or Laptop guide to cancel your subscription via the Zoho Store.
Cancel Zoho by Contacting Support
If you're stuck in a loop on the website or just can't find the cancel button, contacting support is your next best bet.
- Email Support: You can email them at
[email protected]. Be sure to include your account details and clearly state that you want to cancel your subscription. Response times can vary, so don't wait until the day before your renewal. - Phone Support: You can call their sales and support line at +1 (888) 900 9646. Have your account information ready. Be prepared for them to try to convince you to stay.
Before You Cancel: What You Should Know
- Data Export: Before you cancel, make sure to export all your data. Zoho will eventually delete your data after a grace period (usually around 90 days), and you don't want to lose important information.
- Refund Policy: Zoho does not offer refunds for partial months of service. If you cancel, your service will remain active until the end of your current paid billing period. No prorated refunds are given.
- Downgrading vs. Deleting: Canceling a paid plan usually means downgrading to the free tier. If you want to completely close your Zoho account and delete all data immediately, you'll need to follow a separate account closure process after downgrading.
Having Trouble Cancelling Your Zoho Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try:
- Are You the Administrator? Only the account administrator or owner can cancel a subscription. If you're just a user on the account, you won't see the billing options.
- Use a Desktop Computer: The Zoho Store interface is much easier to navigate on a desktop or laptop. The mobile web version can sometimes hide options or be buggy.
- Clear Your Browser Cache: Sometimes old data stored in your browser can cause issues. Try clearing your cache and cookies or using an incognito/private browsing window to log in and cancel.
- Contact Support Directly: When all else fails, reach out to their support team. They can process the cancellation for you, though it might take a day or two.
Subscription Plans and Pricing (2025)
| Plan | Price (per user/month, billed annually) | Key Details |
|---|---|---|
| Zoho One | $45 | All-in-one suite with 40+ integrated applications. Includes CRM, marketing, finance, and HR tools. The ultimate package. |
| CRM Plus | $69 | Customer-facing suite. Combines sales, marketing, and support tools like CRM, Analytics, and Social. |
| Workplace | $3 | Collaboration and productivity suite. Includes email hosting, word processor, and cloud storage. A Google Workspace alternative. |
| Finance Plus | $29 | Unified accounting and back-office suite. Includes Books, Invoice, Expense, and Inventory management. |
How Pine AI Can Help You Cancel Your Zoho Subscription
Tired of navigating confusing menus and waiting on hold? Let Pine AI handle it. We can cancel your Zoho subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any future unwanted charges. It's that simple.
Frequently Asked Questions about Zoho
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
