Zoho, founded way back in 1996, is that massive suite of business apps everyone seems to use for something, from CRM to email. Maybe you signed up for Zoho One to manage your side hustle, or maybe you're just tired of seeing that charge on your credit card. With plans ranging from $45 to $105, you can save up to $1260 a year by canceling. This guide covers how to cancel on your desktop, which is pretty much the only way to do it. Honestly, with all the talk on LinkedIn about "optimizing your tech stack," it's no surprise people are re-evaluating if they really need all 40+ apps Zoho offers. Let's get this done so you can stop worrying about surprise fees.
How to Cancel Zoho Subscription on Desktop
Okay, so canceling Zoho isn't as simple as clicking a single button. You have to navigate through their admin settings, which can feel like a maze. I had to do this for a client once, and it took me a good 10 minutes to even find the right menu. It only seems to work properly on a desktop browser, so don't even bother trying on your phone.
1 Log In to Your Account
First, head over to the Zoho website and log in. Make sure you're using the administrator account, otherwise you won't see any of the billing options.
2 Find the Billing or Subscription Page
This is the tricky part. You need to go to the Zoho Store or your product's Admin Console. For Zoho One, click your profile picture in the top-right corner and go to the Admin Panel. From there, look for Subscription on the left-hand menu.
3 Locate the Cancel Option
Once you're in the subscription details, you should see your current plan. Look for a link or button that says Change Plan or Cancel Subscription. Sometimes it's hidden under a 'Subscription Details' section. They don't make it obvious.
4 Follow the Cancellation Prompts
Zoho will likely ask you why you're leaving with a short survey. You can fill it out or just skip it. You'll then need to confirm that you really, really want to cancel. I had to click confirm twice before it actually registered.
5 Check for a Confirmation Email
After you've confirmed the cancellation, you should get an email within a few minutes. Don't delete it! Keep it as proof. Your subscription will remain active until the end of your current billing cycle.
Cancel Zoho Subscription with Email
You can email their support team. For general issues, try [email protected]. If you're using a specific product like Zoho One, use [email protected]. Expect a response within 24-48 hours, though sometimes it can be faster.
Cancel Zoho Subscription with Phone
If you need to talk to a person, you can call their support line. The US number is +1 (888) 900 9646. Be prepared for some hold time, especially during peak business hours. Have your account details ready before you call.
Cancel Zoho Subscription with Live Chat
Zoho usually has a live chat option on their main website and within some of their apps. Look for a chat bubble in the bottom-right corner. It's often faster than email, but you might start with a bot before getting to a human agent.
Before you hit cancel, take a deep breath. First, Zoho will not give you a refund for the current billing period you've already paid for. Super frustrating, I know. You paid for the month, you get the month. Second, and this is important, back up your data. All your emails, contacts, and documents will be deleted after a grace period (usually around 90 days), and then they're gone forever. There's no "pause" button either, so your only real alternative is to downgrade to a cheaper plan or even a free tier if one is available for your product.
Zoho Plans and Pricing 2025
| Plan | Price (Monthly Billing) | Details |
|---|---|---|
| Flexible User Pricing | $45 / user / month | Perfect if you're not sure how many employees will need access. You can add or remove users as you go. Gives you the full suite of 40+ apps for each licensed user. |
| All Employee Pricing | $105 / employee / month | This plan requires you to buy a license for every employee in your company. It's more expensive per license but can be cost-effective for large organizations that want everyone on the same system. |
Frequently Asked Questions about Zoho
Can I unsubscribe from Zoho anytime?
Can I get a refund from Zoho if I forgot to cancel?
How do I know my Zoho subscription is cancelled?
How long does it take for Zoho to cancel?
What else should I know before I cancel my Zoho subscription?
How do I raise a complaint to Zoho?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
