Complain About Zoho - learn how to file a complaint

Best ways to complain to Zoho

Honestly, getting a quick reply can feel like winning the lottery.

Tips to Get a Quicker Response from a Complaint

• Call during their off-peak hours, like mid-morning on a Tuesday or Wednesday.
• Have your account number, recent invoices, and any relevant screenshots ready before you contact them.
• Be direct and concise. State your problem and what you want (e.g., 'I was overcharged $50 and I need a refund.') in the first two sentences.

How to Escalate Your Complaint

If Zoho is ignoring you or gives you a final 'no' that you don't agree with, it's time to escalate. Your main option in the US is the Better Business Bureau (BBB).

1. Better Business Bureau (BBB) Filing a complaint with the BBB is free and done online. You describe your issue, what you've done to resolve it, and your desired outcome. The BBB then forwards this to a corporate contact at Zoho. The BBB process isn't fast, but companies often respond to avoid a public mark on their record. Zoho has a history of responding to complaints filed there, even if the outcomes vary.

2. Small Claims Court For significant financial disputes, this is your final option. It's more complex and should only be considered if the amount of money involved justifies the time and effort. You typically must prove you attempted to resolve the issue with Zoho directly first.

Email Template to Complain to Zoho

Subject: Urgent: Formal Complaint Regarding Account [[Account #]] - Unresolved Billing Issue

To Whom It May Concern,

I am writing again to resolve a persistent billing error on my account, [[Account #]]. This is my third attempt to get this corrected, following previous contacts on [[Date of first contact]] and [[Date of second contact]] that did not solve the problem.

On [[Date of incident]], my account was incorrectly charged [[$Amount]] for a service I had already cancelled. Frankly, the amount of time I've had to spend chasing this down and navigating your support system has been incredibly frustrating and has disrupted my workflow.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that the subscription has been properly cancelled and that no further charges will be made to my account.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Always ask for a ticket number. If you're on the phone or in a chat, get a reference number. It's your proof and makes it harder for them to claim they have no record of your issue.
• Use the word 'formal complaint'. This can sometimes trigger a different internal process, moving your issue from a standard query to a formal dispute that requires a more senior response.
• Take screenshots of everything. One user on a tech forum mentioned they only got their refund after sending a timestamped screenshot of the cancellation confirmation page, which contradicted Zoho's claim that the service was still active.
• Don't be afraid to hang up and call back. If you get an unhelpful agent, sometimes the best tactic is to politely end the call and try again. You might get someone more experienced or willing to help.

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