Salesforce, established in 1999, dominates the CRM world but often drains budgets with plans ranging from $25 to over $500 per user. With the recent 'Agentforce' AI buzz, you might be paying for hype you do not actually need. Cancelling could save you up to $6,000 annually per seat. Visit Salesforce. Trustpilot data highlights significant frustration, citing 'auto-renewal' traps and 'unresponsive support' among hundreds of complaints in the last 3 years. Whether on iOS, Android, or desktop, leaving is rarely simple. Users frequently report technical support loops and incorrect billing amounts when trying to cut ties. Stop the billing cycle now.
How to Cancel Salesforce on iPhone (iOS)
Most Salesforce contracts are direct-billed, but if you used the App Store for a lighter version, here is the fix.
1 Open Settings
Tap the grey Settings gear icon on your home screen. If you subscribed to a Salesforce Essentials plan or a specific mobile add-on via the App Store, this is where you start.
2 Tap Your Name
Click your Apple ID profile picture at the very top of the menu. It is usually your name.
3 Select Subscriptions
Tap Subscriptions. If you do not see Salesforce listed here, you likely signed up directly through their website (which is the case for 99% of users) and must use the Desktop guide below.
4 Cancel Subscription
Tap the Salesforce icon, then select Cancel Subscription. If you only see 'Renew', it is already cancelled.
How to Cancel Salesforce on Android
If you purchased a subscription via Google Play, follow these steps. Otherwise, skip to the Desktop section.
1 Open Play Store
Launch the Google Play Store app on your device.
2 Tap Profile Icon
Hit your profile picture in the top right corner.
3 Payments & Subscriptions
Select Payments & subscriptions, then tap Subscriptions.
4 Select Salesforce
Find Salesforce in the list. If it is missing, you are billed directly by Salesforce and need to use the Desktop method.
5 Cancel
Tap Cancel subscription and follow the confirmation prompts.
How to Cancel Salesforce on Desktop (Web)
This is the primary method for most business accounts. Be warned: they hide the button well.
1 Log In to Salesforce
Go to the Salesforce login page and enter your credentials. You must be a System Administrator to do this.
2 Access Your Account
Click the Gear Icon (Setup) or your Avatar in the top right. Select Manage Subscription (for Essentials) or Your Account (for other editions).
3 Locate Contracts
Navigate to the Contracts or Subscription tab. This interface changes often, so look for 'Browse & Buy' if you are lost.
4 Disable Auto-Renew
Find your active contract. There is often no 'Cancel' button. Instead, you must toggle off Auto-Renew. This prevents the next charge but keeps the service active until the term ends.
5 Contact Support (If Button is Missing)
If the toggle is missing (common with Enterprise plans), you must log a case with support or email your Account Executive immediately. Do not wait.
Cancel Salesforce by Phone
If the online options are dead ends, you have to call. It is old school, but sometimes necessary.
- Salesforce Sales & Support: 1-800-667-6389
- Hours: Generally 8 AM to 8 PM EST (Mon-Fri)
Pro Tip: Have your Organization ID (Org ID) ready. You can find this in Setup > Company Information. Without it, the rep cannot help you.
What is Salesforce Cancellation Policy
Salesforce has a reputation for strict contracts. Unlike Netflix, you usually cannot just walk away mid-month. Their policy typically locks you in for the full contract term (often 1 to 3 years).
To stop the renewal, you generally must provide notice at least 30 days before the contract end date. If you miss this window by even one day, you might be on the hook for another full year. Trustpilot reviews are full of people who missed this deadline and got hit with a massive bill. They rarely offer refunds for early termination.
Before You Cancel Salesforce: What You Should Know
Don't just hit the button and run. Consider these points first:
- Data Deletion: Once your subscription expires, Salesforce typically holds data for 30 days (sometimes up to 120), then deletes it permanently. Export your data (CSV/Excel) before you lose access.
- Early Termination Fees: If you are in a multi-year contract, you still owe the remaining balance. There is usually no 'break fee' that lets you off cheap.
- Best Time to Cancel: Do it 60 days before renewal. It gives you buffer time to argue with the Account Executive if they try to ignore your request.
Having Trouble Cancelling Your Salesforce Subscription?
Stuck in a loop? You are not alone.
- Check Admin Rights: Only users with 'Billing' or 'System Administrator' permissions can cancel. If you are just a user, you can't do it.
- Try Incognito Mode: Salesforce cookies can get weird. Open a private window and try the 'Your Account' page again.
- Email the AE: If the portal fails, email your Account Executive directly. Subject line: "NOTICE OF NON-RENEWAL - [Org ID]". This creates a paper trail they cannot deny later.
Subscription Plans and Pricing (2025)
| Plan | Price (Per User/Mo) | Details |
|---|---|---|
| Starter | ~$25 | Basic CRM for small teams. |
| Professional | ~$80 | Complete CRM for any size team. |
| Enterprise | ~$165 | Deeply customizable sales CRM. |
| Unlimited | ~$330 | Unlimited power and support. |
| Einstein 1 Sales | ~$500 | AI-powered features included. |
How Pine AI Can Help You Cancel Your Salesforce Subscription
Cancelling Salesforce is notoriously difficult, especially with their recent push to lock customers into long-term AI contracts. Pine AI handles the bureaucracy for you.
Step 1: Let's get started to cancel Salesforce Tell us you want to end your Salesforce contract. We will ask for your Org ID and basic account details to locate your subscription.
Step 2: Pine gets to work We navigate the confusing 'Your Account' menus, wait on hold with support, and draft the formal non-renewal notice to your Account Executive. We ensure the paper trail is solid so they cannot auto-renew you.
Step 3: You're free from Salesforce The invoices stop coming. You avoid the 'surprise' annual renewal fee and get your budget back. No retention pitches, just a clean break.
Frequently Asked Questions about Salesforce
Can I unsubscribe from Salesforce anytime?
Can I get a refund from Salesforce if I forgot to cancel?
How do I know my Salesforce subscription is cancelled?
How long does it take for Salesforce to cancel?
What else should I know before I cancel my Salesforce subscription?
How do I raise a complaint to Salesforce?
How does Pine AI work with Salesforce to cancel my subscription?
