Dashlane has been around since 2009, trying to make sense of our messy digital lives with its password manager. It's supposed to be simple, but sometimes the subscription itself is the problem. Maybe you're tired of the auto-renewal surprises or just don't need all the features. Remember the collective panic when LastPass had that massive data breach? It made a lot of us second-guess who we trust with our passwords. If you're looking to switch or just cut costs, this guide is for you. With plans ranging from $2.75 to $7.49 a month, you can save up to $89.88 a year by canceling. We'll walk you through canceling on your desktop, iOS, or Android device, so you can do it without any headaches.
How to Cancel Dashlane on iPhone (iOS)
If you subscribed to Dashlane through the Apple App Store, your subscription is managed directly by Apple. You'll need to cancel it through your iPhone or iPad settings, not the Dashlane app itself.
1 Open the Settings App
Find and tap the gray gear icon labeled Settings on your iPhone's home screen.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu. This takes you to your Apple ID, iCloud, and subscription settings.
3 Navigate to Subscriptions
On the Apple ID screen, tap on the Subscriptions option. You'll see a list of all your active and expired subscriptions managed through Apple.
4 Find and Select Dashlane
Scroll through the list until you find the Dashlane subscription. Tap on it to open the details page.
5 Cancel the Subscription
At the bottom of the screen, you'll see a red Cancel Subscription button. Tap it and then confirm your choice. Your subscription will remain active until the end of the current billing period.
How to Cancel Dashlane on Android
For subscriptions made via the Google Play Store, the cancellation process is handled by Google. You cannot cancel this type of subscription from the Dashlane website.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. It's the app with the colorful triangle logo.
2 Go to Your Profile
Tap on your profile icon or initial in the top-right corner of the screen.
3 Select Payments & Subscriptions
From the menu that appears, tap on Payments & subscriptions. This is where Google manages all your recurring charges.
4 Open Subscriptions
In the next menu, tap on Subscriptions to see a list of all services you're subscribed to through Google Play.
5 Find Dashlane and Cancel
Locate Dashlane in the list and tap on it. On the next screen, tap the Cancel subscription button and follow the prompts to confirm your decision.
How to Cancel Dashlane on Desktop or Laptop
This method is for subscriptions purchased directly from the Dashlane website, which is the most common way people sign up. If you can't find the cancel option here, you likely subscribed through a mobile app store.
1 Log In to the Dashlane Web App
Open your preferred web browser and navigate to the Dashlane website. Log in to your account using your master password.
2 Access Your Account Settings
In the top-right corner, click on My Account. From the dropdown menu, select Settings.
3 Navigate to the Subscription Tab
On the left-hand menu, find and click on the Subscription tab. This page shows all the details about your current plan and billing.
4 Initiate the Cancellation
Look for a link or button that says Cancel my subscription or Manage subscription. Click on it to begin the cancellation process. Honestly, they sometimes move this around, so you might have to look for a bit.
5 Confirm Cancellation
Dashlane will likely present you with an offer to stay or ask for feedback. You'll need to proceed past these screens and confirm that you want to cancel. Keep clicking until you see a final confirmation message.
Cancel by Contacting Support
If you're stuck and can't cancel using the methods above, your last option is to contact Dashlane's support team. You can do this through the Help Center on their website.
- Go to the Dashlane support page.
- Use their contact form or initiate a chat with their support bot.
- Be prepared to answer a few questions from the bot before you can request to speak with a human agent. It can be a little frustrating, but just state clearly that you need to cancel your subscription and the self-service options are not working.
Before You Cancel: What You Should Know
Before you hit that cancel button, here are a few things to keep in mind:
- Your Data Isn't Deleted: Cancelling your subscription downgrades you to the Dashlane Free plan. Your data remains, but you'll be limited to 25 passwords on a single device. If you're leaving Dashlane for good, make sure to export your passwords as a CSV file first.
- Refund Policy: Dashlane offers a 30-day money-back guarantee for new subscriptions. However, for renewals, they generally do not offer refunds if you forget to cancel before the billing date. This is a common complaint online.
- No Pausing: You cannot pause a Dashlane subscription. You can only cancel it to prevent future renewals.
Having Trouble Cancelling Your Dashlane Subscription?
It can be annoying when you can't find the cancel button. Here are a few common issues and how to solve them:
- Check Where You Subscribed: The biggest issue is not knowing where you originally paid. If you subscribed on your iPhone, you must cancel through Apple. If on Android, you must cancel through Google Play. If you paid on their website, you must cancel there.
- Use a Desktop Browser: Some subscription settings are easier to manage on a computer. If you're having trouble on mobile, try logging in on a desktop or laptop.
- Clear Your Cache or Use Incognito: Sometimes browser issues can prevent a page from loading correctly. Try clearing your browser's cache or opening an incognito window to access your account.
- Contact Support Directly: If all else fails, reach out to their customer support team through the website's help center. They can manually process the cancellation for you.
Subscription Plans and Pricing (2025)
| Plan | Price (Billed Annually) | Details |
|---|---|---|
| Free | $0 | Stores up to 25 passwords on 1 device. Includes passkeys and basic autofill. |
| Advanced | $2.75 / month | Unlimited passwords and devices, secure notes, and Dark Web Monitoring for security breaches. |
| Premium | $4.99 / month | Everything in Advanced, plus a VPN for secure WiFi protection. |
| Friends & Family | $7.49 / month | Covers up to 10 separate accounts. Includes all Premium features and a private dashboard to manage family members. |
How Pine AI Can Help You Cancel Your Dashlane Subscription
Tired of navigating confusing menus just to cancel a subscription? Pine AI handles it for you. We securely access your account and process the cancellation, saving you time and preventing unwanted charges. Link your account, and we'll take care of the rest. It's that simple.
Frequently Asked Questions about Dashlane
Can I unsubscribe from Dashlane anytime?
Can I get a refund from Dashlane if I forgot to cancel?
How do I know my Dashlane subscription is cancelled?
How long does it take for Dashlane to cancel?
What else should I know before I cancel my Dashlane subscription?
How do I raise a complaint to Dashlane?
How does Pine AI work with Dashlane to cancel my subscription?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
